I've probably had the worst experience out of anyone that's received their JL

[HotSpringsJL]

This reminds me of the old country song. “ I never promised you a rose garden”

If you wanted the most reliable car buy a Honda model in its fourth year of production. You bought a Jeep under ownership of Fix it again Tony. A Jeep thats in its first month of production

A lot of life is about your attitude. Things are going to go wrong in life you can either work through the problem and treat people with respect or feel angry at the world

Your salesman did not want your Jeep to have problems. If they can build a hundred story building they can fix your Jeep and they will. After they do you will have the greatest vehicle on the planet earth.
And guess what. It will have problems again. And they will be repaired

20 Year’s ago I would have been spitting fire just like you. Its just not worth it. You are only hurting yourself

200 Year’s ago you would have been shoveling your vehicles manure.

Life is good. God is great

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[COBill]

It's a good thing you got a manual version then, or you'd probably be singing a different song. The autos in the FJs had all sorts of issues.

Funny you should say that; in the FJ community and among people I know with FJs the consensus is the only FJs with parts that require service due to failure are manuals because of the throwout bearing; the auto FJs are rock solid.

 

[i64X]

Funny you should say that; in the FJ community and among people I know with FJs the consensus is the only FJs with parts that require service due to failure are manuals because of the throwout bearing; the auto FJs are rock solid.

You should jump on Google and research the countless issues regarding the automatic transmission shuttering between 30 and 45 miles per hour and failing around 100,000 miles. The FJ Cruiser forum is rife with stories about this issue, as is the NHTSA website. There was even a class action lawsuit organized at one problem because Toyota refused to acknowledge the problem, but I stopped looking in to them after seeing all of that so I don’t know where that lawsuit went. Looks like it’s mostly the 07 and 08 model years.

 

[That One Guy]

This reminds me of the old country song. “ I never promised you a rose garden”

If you wanted the most reliable car buy a Honda model in its fourth year of production. You bought a Jeep under ownership of Fix it again Tony. A Jeep thats in its first month of production

A lot of life is about your attitude. Things are going to go wrong in life you can either work through the problem and treat people with respect or feel angry at the world

Your salesman did not want your Jeep to have problems. If they can build a hundred story building they can fix your Jeep and they will. After they do you will have the greatest vehicle on the planet earth.
And guess what. It will have problems again. And they will be repaired

20 Year’s ago I would have been spitting fire just like you. Its just not worth it. You are only hurting yourself

200 Year’s ago you would have been shoveling your vehicles manure.

Life is good. God is great

It's amazing the lengths people will go to to justify anything.

"You're not allowed to complain that your jeep can't manage the first 500 miles"

Greatest vehicle on planet earth? Possibly one of the funnest, when it's working properly.

I hope his fire spitting leads to his issues being fully resolved. They'd do nothing if you timidly kept quiet.

200 years ago slavery was still in full effect here, too. I don't care for comparisons of centuries past.

 

[Stuweeks]

Just when you think it couldn't get any worse:

I called the dealership I purchased from to inform them of my third trip back to service, and that I wanted the vehicle exchanged. I was told that I would need to speak to the owner and he would call me back.

In the meantime, I went to turn the Jeep back in today to the same dealership that has been working on it. The general sales manager told me that if I had bought the Jeep there, they would have reached out to the FCA rep and gotten him involved to complete an exchange. He recommended that I take the Jeep back to the original dealership and have them contact the FCA rep.

I leave there and start my hour long drive back to the original dealership. I get on the phone with FCA again. I've only been able to talk to the people that answer the phones, when I ask to speak with a supervisor, I am told that they are all busy and one will call me back. They have been telling me this for two weeks. I have not received a single phone call from anyone at FCA. I have had to call them each time. During the call with FCA, the owner of the Jeep dealership where I purchased my Jeep from calls on my other phone. I answer and still have FCA over bluetooth, she can hear the entire conversation. It went like this:

I told the the owner that I want my Jeep exchanged. It's now been repaired 3 times in 2 weeks, by the 4th time TN lemon law kicks in. He says I have to wait for the 4th breakdown and that FCA will handle it, and he will not do anything. I said it's inevitable that it will break down a 4th time, I would like it exchanged now. At this point, I'm heated.

I was then told by the owner of
Columbia Chrysler Dodge Jeep Ram Fiat
106 S James Campbell Blvd
Columbia, TN

"Mr. Weeks, you won't shut up long enough for me to tell you how the process works. If you have already reached out to a lawyer, then there is no purpose of us talking. The minimum wage FCA reps don't know what they are talking about and I have 9 years of experience."

The FCA rep still on speaker phone overhears this entire conversation. I am still told a supervisor will call me Monday. I've been told this 5 times in the past two weeks. Not a single person from FCA has called me. It's listed in my notes that my phone is disconnected. It's the same phone I was speaking to her on.

There's no point in me driving an hour for nothing, so I turn around and give my local dealership the Jeep again. I leave for a two week work trip Monday. I told them I wouldn't be back until then.

@JeepCares when will anyone do anything? FCA, JeepCares, and the dealership have been useless.

Looks like this is all a legal matter now. Thanks Jeep. Expect a message from the BBB.

 

[jman]

I thought for sure there would be a happy ending here somewhere. The lack of response from FCA is unforgivable. I understand things break, that part is fine but the service you are getting is beyond bad. Take to Twitter, Facebook Instagram and all the other social media. Get heard.

 

[jman]

Everyone on this forum should spam call the dealer until they make it right. I bet a few thousand calls a day would make them fix it.

 

[Stuweeks]

I thought for sure there would be a happy ending here somewhere. The lack of response from FCA is unforgivable. I understand things break, that part is fine but the service you are getting is beyond bad. Take to Twitter, Facebook Instagram and all the other social media. Get heard.

I’ve posted three separate times on Twitter and FB. Crickets.

 

[ATX_Runner]

Stu, as a small business owner, The only thing I can tell you is NOT to rely on the BBB. There is no way the BBB is going to take on FCA. They may give your local dealer a bad rating, but the dealer doesn't care.

And that's not a hit against the BBB. Just reality.

You now need to exhaust your legal options, however expensive it may be.

It's time to put the pressure on the dealer that sold you the car. And I mean that for everyone reading and following this thread.

I'd also call your local news station. I also know you're going on a trip for business and none of this is convenient for you. Feel free to DM me if you need anything.

 

[jman]

I went and read your other post about this issue. I bet it's just a simple short somewhere. I didn't see if the root cause of the problem was already discovered. Could be the computer too but sounds more like a hard short or something like that.

 

[jntrees]

FCA, you need to make this right. I'm holding off on ordering mine until I see this resolved. This is unacceptable customer service. We get the fact that sometimes things break but that's not the bigger issue here. Your customer service is downright appalling if this is true, and I don't have a reason to believe that it's not.
There are many more better rides for $40,000 that we can get. Make it right.

 

[$uicide$hift]

I pick it up at noon and drive it 40 miles throughout the day, and the check engine light comes back on! You have got to be kidding me. My new Jeep has now 330 miles (100 driven by me)

So in 100 miles of you driving it this issue has come up three times. In 230 miles of the people at the dealership driving it the problem does not exist. Something does not add up here.

They said the issue was you riding the brake and gas at the same time which you say you do not do (I am not saying you are a liar). I am wondering if the dealership cannot reproduce the issue what is it that they are doing differently than you? Maybe they are just lying entirely and that is the issue.

I don't know but I feel like there is a critical piece of information missing here where the problem exists. Last time you drove it it took 40 miles for the problem to appear again. I doubt the mechanic will ride around with you and watch you drive it for 40+ potential miles to see if they can see what you may be doing to cause it. I cannot imagine what you could be doing just driving it to cause this but something just does not add up.

I am really curious to find out what the issue is / was but by the sounds of it you are done and going to be giving it back which I can understand. I dealt with an issue before where I had to invoke the lemon law myself. Dealerships really don't like it when this process is put in place so they would be better served to work with you as much as possible.

 

[Stuweeks]

So in 100 miles of you driving it this issue has come up three times. In 230 miles of the people at the dealership driving it the problem does not exist. Something does not add up here.

They said the issue was you riding the brake and gas at the same time which you say you do not do (I am not saying you are a liar). I am wondering if the dealership cannot reproduce the issue what is it that they are doing differently than you? Maybe they are just lying entirely and that is the issue.

I don't know but I feel like there is a critical piece of information missing here where the problem exists. Last time you drove it it took 40 miles for the problem to appear again. I doubt the mechanic will ride around with you and watch you drive it for 40+ potential miles to see if they can see what you may be doing to cause it. I cannot imagine what you could be doing just driving it to cause this but something just does not add up.

I am really curious to find out what the issue is / was but by the sounds of it you are done and going to be giving it back which I can understand. I dealt with an issue before where I had to invoke the lemon law myself. Dealerships really don't like it when this process is put in place so they would be better served to work with you as much as possible.

I’ll post the work sheets when I get the Jeep back, they’re currently in the glove box.

The first issue which left me stranded was the Electronic Throttle Control, The replaces the ECU. The two other times have been check engine lights with the message seen in the photo.

I put 65 miles on it and had it towed. After fixing it the first time, the dealership only put 5 miles on. Once I got it back, the check engine light came after 40 miles or so and I continued to drive it about 20 miles and then drove it to the dealership. The dealership said they put another 100 after they cleared the code. The reason for the check engine this time was the brake/gas thing. They said it can happen when people drive with two feet and press both pedal simultaneously. I’ve never driven like that and I’ve babied this Jeep the few miles I have put on it.

Hope this makes it a little clearer, feel free to ask any questions.

The GM at the dealership that’s been working on my Jeep called the FCA Rep today and explained the situation. Then a few hours later the purchased from dealership called and said they spoke to the rep and the ball has started rolling to get me a new Jeep! It’s not promised yet, but I think that’s where we are headed.

If anyone has any issues, it seems contacting the FCA rep is the route to take. JeepCares is a waste of time. They literally have done nothing other than log my calls each time I call in.

Thanks for all the support here. Y’all have definitely made this situation more bearable. You guys are awesome.

 

[$uicide$hift]

Thanks for the Clarification. I am glad you did not take my post in a negative way and understood my confusion.

I am glad to hear you are getting a new one. I know the frustrations you have been dealing with. I had a car that had electrical issues and had to invoke lemon law. Second one had a shimmy at highway speeds and pulled to the left hard. Dealership never could reproduce as they would not take it over 40 MPH. They said if it does it at 65 it will do it at 40. Well it did not. Long story short after many trips to multiple dealerships and bullshit I traded the P.O.S. in on a different car.

Sucks to go through but getting a new one without these issues will hopefully allow you to move past this experience. I know it took me a while to get past my frustration after my experience.

 

[Jmjermaz]

I think you're being a little unreasonable. Not with the service you expect, that seems pretty dismal from all aspects. Parts are not gonna be on the shelf for a vehicle that is just rolling off the assembly line. Repairs are going to take a while until dealerships are able to get parts stocked. Hopefully this is just a fluke and the good times start rolling.

Wow, I fail to see how anyone can accuse this person of being unreasonable.

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