I've probably had the worst experience out of anyone that's received their JL

[VanSchmittenstein]

I just read this entire story and it's absolutely ridiculous, especially wanting to charge you the $750 increase. FCA definitely doesn't know how to treat it's customers. I'm going from a BMW to this JL (ordered but considering canceling after all these headaches), and I can promise you they treat you like you'd expect after spending 50k plus on a vehicle, no matter the issue.
I would agree with some of the other people posting. I would make a point of it not to pay the 750. I would contact the news. I would contact my lawyer. You'll end up winning and they'll have to pay the lawyer fees.
I'm in the group that's getting jerked around with the mojito so I have plenty of time to cancel and seeing these issues (quality, customer service) pop up more and more has me really considering it lately.

Were you expecting BMW-like quality and customer service standards? Many people in this forum will tell both are lagging far behind other carmakers- let alone German luxury marquees. And that’s honestly part of what you pay for when you buy BMW- the experience and service. Does it suck spending that much and not getting the same quality? Yes, but it shouldn’t come as a surprise. FCA is consistently below average in every JD Powers study and people are aware of this.

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[MojitoJLUR]

Were you expecting BMW-like quality and customer service standards? Many people in this forum will tell both are lagging far behind other carmakers- let alone German luxury marquees. And that’s honestly part of what you pay for when you buy BMW- the experience and service. Does it suck spending that much and not getting the same quality? Yes, but it shouldn’t come as a surprise. FCA is consistently below average in every JD Powers study and people are aware of this.

Absolutely not. The majority of my vehicles have been FCA, my dad is a retiree, so I'm very familiar with FCA. But I at least expected some competency. There is big difference between expecting the same service and expecting adequate service. They seem to be really dropping the ball on this JL, their bread and butter.

 

[VanSchmittenstein]

Absolutely not. The majority of my vehicles have been FCA, my dad is a retiree, so I'm very familiar with FCA. But I at least expected some competency. There is big difference between expecting the same service and expecting adequate service. They seem to be really dropping the ball on this JL, their bread and butter.

Fair enough! I have friends who were involved with the JL development as well as KL. Definitely FCA is struggling with new launches- same as they did on the new Compass. Definitely wish FCA would put more focus on customer satisfaction and not drive people away from the brand but it doesn’t seem like brand loyalty holds much worth with them unfortunately. We currently have a ‘17 Grand Cherokee and still plan on getting a JL and eventually replacing the GC with the next gen. Guess against better judgment we’re still sticking with them

 

[MojitoJLUR]

Fair enough! I have friends who were involved with the JL development as well as KL. Definitely FCA is struggling with new launches- same as they did on the new Compass. Definitely wish FCA would put more focus on customer satisfaction and not drive people away from the brand but it doesn’t seem like brand loyalty holds much worth with them unfortunately. We currently have a ‘17 Grand Cherokee and still plan on getting a JL and eventually replacing the GC with the next gen. Guess against better judgment we’re still sticking with them

Agreed. I am really hoping these are the outliers. They make almost 30k a month, so there are definitely going to be issues and you generally hear from the people with issues, not that are satisfied.

I actually work in the auto industry as a supplier to the OEMs, including FCA. And they are having issues with some of their suppliers, in fact, they've came back to us on one part and are looking for us to replace a current supplier due to issues. But none of the supplier issues I've heard are anything that would prevent me from buying one this year, mostly minor things.

 

[That One Guy]

Agreed. I am really hoping these are the outliers. They make almost 30k a month, so there are definitely going to be issues and you generally hear from the people with issues, not that are satisfied.

I actually work in the auto industry as a supplier to the OEMs, including FCA. And they are having issues with some of their suppliers, in fact, they've came back to us on one part and are looking for us to replace a current supplier due to issues. But none of the supplier issues I've heard are anything that would prevent me from buying one this year, mostly minor things.

The frame supplier is the only one that's really making me reconsider. Rusting brand new welds and track bars shearing off due to bad welds is, well, dangerous and not good for the longetivity of the vehicle.

 

[jeremyjeep]

If you have to, buy a poster board and sharpie. Write something like "[company name here] Auto won't _____" in large letters. Fill in the blank with the appropriate words. Then sit down the road, next to your vehicle, not on their property in a key position so people considering going to their lot will keep going. Only put truthful info on the sign. You will scare away more business in 15 minutes alone than the cost to take care of the issue. They will probably come running with an offer to fix it. I saw this once where a guy had a sign that said "___ auto won't honor the warranty. Avoid these morons". There were 4 to 5 sales guys watching him from down the road, and 2 others walking towards him.

 

[Saejin]

Read most of the thread and just wanted to chime in.

First, sorry this is happening to you. From what I can tell looks like they are trying to take care of you, but a little issue with changes in MSRP of $750 and they are not willing to budge.

Well, saw many a post that we should be treated better since this is a $55k rig. Well...thats not necessarily the case. Even though FCA has a few vehicles abound the $50k pricepoint and even higher, the bulk of sales are vehicles below $40k. Not saying that those who buy $40k and below vehicles should be treated any less than others, by dealerships at this price range are bare bones when it comes to customer service. Now I’m not saying BMW, Mercedes, Land Rover, Audi, etc vehicles and dealers don’t have issues, but they definitely treat their customers better. I know first hand. Try this. It seems some of us are fortunate to buy $55k Jeeps so no reason we can’t buy a vehicle from those other manufacturers. Go in and test drive a Land Rover or Mercedes...you’ll see the difference in treatment immediately. It comes with a price tag though.

I can see both sides of the MSRP issue. What if this occurred after the 2019s were released. Would you cover the difference between your MSRP and the MSRP of the 2019, same build, which I assume would cost more. If it were me I would. However in this case there seems to be a few weeks in between the buyback and the price increase which I still find strange that FCA did so soon after releasing...quick money grab since they were selling so well...who knows. I think if you raise the issue to right level FCA should take care if it so keep the pressure on.

Keep us posted and good luck.

 

[Jeepsterfreak]

If you are forced to pay the extra $750, at least tear the crap out of your current JL before handing over to FCA! Drive it like you stole it and then hand them the keys.

 

[That One Guy]

If you are forced to pay the extra $750, at least tear the crap out of your current JL before handing over to FCA! Drive it like you stole it and then hand them the keys.

drive drop the bitch, rock a 0-100, and post a video on youtube for sure

 

[old8tora]

So I've tried to order the exact same Jeep as a replacement, they want to give me MSRP of mine towards MSRP of a new one. However, since the price increases, the same Jeep is now $750 more, and they are being jerks about, saying those are the rules. Really @JeepCares . I'm about to go the lemon law route and tell them to buy it back and suck it. These jerks are really making me not want a Jeep anymore.

This is truly terrible what happened to you . While we understand you spend over 50K , and now they want you to spend another 750 , you must decide whether you want to spend much more than 750 with lawyers , or merely spend the additional 750 ? Good luck with that .

 

[VanSchmittenstein]

Do you have to go through the same dealer or could you find another who might budge on the $750? It’s suggested retail price so it’s dealer discretion. If the MSRP refund goes through Chrysler and I don’t see why you couldn’t go shopping for a new dealer who may be more sympathetic and wants to win your business.

 

[Seansun01]

I'm right up there with customer dissatisfaction! I've been in the shop with a huge transmission leak, tail light issues, Dashboard message defects, start/stop issues, push-to-start failure, and push-to-stop issues (among others!). My Jeep looks great in the driveway, but I'm pretty much afraid to pull it out onto the road. Jeep Care (Less) isn't impressing me and I'm losing a lot of time from work dealing with this nonsense. It's unfortunate, since my 2015 was absolutely perfect.

 

[Jrbrannan]

Read most of the thread and just wanted to chime in.

First, sorry this is happening to you. From what I can tell looks like they are trying to take care of you, but a little issue with changes in MSRP of $750 and they are not willing to budge.

Well, saw many a post that we should be treated better since this is a $55k rig. Well...thats not necessarily the case. Even though FCA has a few vehicles abound the $50k pricepoint and even higher, the bulk of sales are vehicles below $40k. Not saying that those who buy $40k and below vehicles should be treated any less than others, by dealerships at this price range are bare bones when it comes to customer service. Now I’m not saying BMW, Mercedes, Land Rover, Audi, etc vehicles and dealers don’t have issues, but they definitely treat their customers better. I know first hand. Try this. It seems some of us are fortunate to buy $55k Jeeps so no reason we can’t buy a vehicle from those other manufacturers. Go in and test drive a Land Rover or Mercedes...you’ll see the difference in treatment immediately. It comes with a price tag though.

I can see both sides of the MSRP issue. What if this occurred after the 2019s were released. Would you cover the difference between your MSRP and the MSRP of the 2019, same build, which I assume would cost more. If it were me I would. However in this case there seems to be a few weeks in between the buyback and the price increase which I still find strange that FCA did so soon after releasing...quick money grab since they were selling so well...who knows. I think if you raise the issue to right level FCA should take care if it so keep the pressure on.

Keep us posted and good luck.

There is a HUGE difference here though... if the OP got a 2019 then the OP would be receiving an economic benefit- IE the 2019 should be worth more in 4 years then the 2018. That is not the case though. Imagine this- I order a Jeep from the factory with an agreed upon price- as they are unloaded the Jeep it falls off the truck and is totaled. The sales guy says no worries we will order you a new one... but it will be $750 more. I would say BS- I have a signed contract for this type of Jeep for this amount of money. In this case it is clear as day, I did nothing wrong and I should not be punished for the dealers (or Jeep's) mistake. The same thing goes with the OP- he ordered a Jeep and for all intensive purposes it feel off the truck and was totaled- in fact it is worse because he is either making payments or is without his money he paid for a Jeep he can not drive. Jeep has no right to charge him for their own mistake.

I do agree with you about the different service levels at other types of dealers. When my parents owned a Mercedes SEVERAL years ago... we drove it over to get service done and it was raining really hard. The service guy offered to pull it into the service bay. When he got the car in he asked my dad what the strange sound was at start up. My dad had no idea what he was talking about. They checked it out and the starter blew up when the service guy pulled it in. My dad was a bit upset because he wasn't planning on buying a new starter that day- but the service manager instead said he was sorry HIS SERVICE TECH broke OUR car! WTH... the starter was going to let go no matter who started it, but the dealer replaced it at no cost to us. Well you know how this story ends... 10 years later we had bought 4 more cars from that same dealer. Imagine what would happen at 99% of Jeep dealerships if that same thing happened. Jeep would probably want to charge my dad MORE because the service guy had to get wet when he pulled the Jeep in.

 

[Jeepsterfreak]

I'm right up there with customer dissatisfaction! I've been in the shop with a huge transmission leak, tail light issues, Dashboard message defects, start/stop issues, push-to-start failure, and push-to-stop issues (among others!). My Jeep looks great in the driveway, but I'm pretty much afraid to pull it out onto the road. Jeep Care (Less) isn't impressing me and I'm losing a lot of time from work dealing with this nonsense. It's unfortunate, since my 2015 was absolutely perfect.

Sorry to hear about your issues, but thanks for being honest. I really want to take the plunge and purchase my first Wrangler. Been reading this forum since last year. Regardless of whether things are covered under warranty, I just can't afford not to have reliable transportation. The Wrangler would be my daily driver for my work commute.

 

[Ohwillyb]

Sorry to hear about your issues, but thanks for being honest. I really want to take the plunge and purchase my first Wrangler. Been reading this forum since last year. Regardless of whether things are covered under warranty, I just can't afford not to have reliable transportation. The Wrangler would be my daily driver for my work commute.

Don't let all of these bad things change your mind. Your reading all the worst cases hear because people want to vent. I majority of the owners are not having any issues at all. I even think there is a poll on here somewhere that shows all the happy JL owners. I'm in the same boat as you with this JL being my daily driver. I think I'm just going to hold out for a 2019.

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