Uconnect sudden “Device not supported”

[donmontalvo]

Started today. I know, try a new USBC/USBC cable. Haven’t tried that yet. Searches for the “Device not supported” error came up dry.

iPhone 15 Pro Max running iOS 17.3.1 which is the latest update.

Uconnect 8.4 in a 2021 JLUR screenshots attached.

Any ideas?

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[ecidiego]

Sometimes it just happens. Restart the truck and reconnect the cable.

 

[niJL]

I get that constantly. I ended up just buying one of those wireless carplay adapters and it's worked way better since then. Current phone is an iPhone 15 Pro Max, last one was a 13 Pro Max. Same behavior on both.

 

[Camaroboi13]

I got that too on a factory Apple cable. Switched to a Monster cable and the issue went away. Also would say charging on the times it did decide to work, and an hour later only went up a couple percent. Monster cable is incredibly fast charging now. iPhone 14

 

[pfletcher229648]

Always try the easy to swap parts first. I started getting that several months ago, right after I upgraded to iOS 17. That was my original suspicion. Couldn’t find any info to support that issue. So I moved on and replaced the cable, New cable seemed to make it go away. I haven’t gotten it since. I too was baffled, but if a $5 cable swap made it go away who am I to question it.

Good luck.

 

[JO DYRT]

It happens but generally it will connect for me shortly after every time.

 

[emarrero]

I use the Motorola MA-1 dongle for wireless Android Auto on my '21 JLUR and I just dismiss the screen when it pops up, then everything works anyway

 

[donmontalvo]

Sometimes it just happens. Restart the truck and reconnect the cable.

I stopped by the local Apple Store and picked up a couple 1M USBC/USBC cables. If it's the cable figured it's good to have a spare.

https://www.apple.com/shop/product/MQKJ3AM/A/60w-usb-c-charge-cable-1-m

Didn't fix the issue. I thought maybe the Uconnect 8.4 received an over the air update. Ugh.

The cable that I had in the Jeep (not the two new ones) works fine when I'm at home connecting my iPhone to my MacBook Pro.

Ugh

 

[donmontalvo]

I get that constantly. I ended up just buying one of those wireless carplay adapters and it's worked way better since then. Current phone is an iPhone 15 Pro Max, last one was a 13 Pro Max. Same behavior on both.

I went the same route, from an iPhone 13 Pro Max to an iPhone 15 Pro Max.

Oh well, Bluetooth works, so at least I can stream my music, will try resetting the Uconnect to see if that works.

 

[donmontalvo]

I picked up an iPad Mini 6 (WiFi/Cellular) a couple days ago, waiting for the RAM Mount stuff to come in, so I can test onX, Gaia GPS, Trails Offroad, etc. Will see if *it* is able to connect.

 

[ecidiego]

I was told Apple 'just works'

=D

 

[Bandit59]

Started today. I know, try a new USBC/USBC cable. Haven’t tried that yet. Searches for the “Device not supported” error came up dry.

iPhone 15 Pro Max running iOS 17.3.1 which is the latest update.

Uconnect 8.4 in a 2021 JLUR screenshots attached.

Any ideas?

Have you tried different places to plug in. Some say the console is the best spot to plug in

 

[donmontalvo]

Have you tried different places to plug in. Some say the console is the best spot to plug in

I only use port 1, since it is the recommended port but I can try.

 

[Bandit59]

I only use port 1, since it is the recommended port but I can try.

I use port 1 in the dash I have herd one in the console works well

 

[donmontalvo]

And today it works with both the old and new cables.

is there a way to track over the air updates?

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