Mopar Customer service/site

[Joe Paul]

Has anyone experienced a problem with the Mopar site, which covers new purchase, the Jeep Wave program, etc.?
I was entered into the program when I bought my JLSU and had to make a change with the site, assisted by a customer care employee. Since then, I can't enter the site. I log in and in sends me back to the log in screen. I've contacted them several times in a month with no results. Each time they tell me I will receive a call back. Worse service from a motor company yet. I hope I never have to rely on them for a vehicle problem!!

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[JeepCares]

Hey Joe,

I'm sorry to hear you're having a tough time logging into the website. If you could send me your VIN, I'd be glad to take a look at the case you have with us and try to get things moving.

Jasmine
Jeep Social Care Specialist

 

[Joe Paul]

Hey Joe,

I'm sorry to hear you're having a tough time logging into the website. If you could send me your VIN, I'd be glad to take a look at the case you have with us and try to get things moving.

Jasmine
Jeep Social Care Specialist

Thank you....someone helped me, but now I have two; one under the original email and one with another. The issue continues. Case #33718675 and 33713703. I would like to use the email I started with.

 

[Joe Paul]

Thank you....someone helped me, but now I have two; one under the original email and one with another. The issue continues. Case #33718675 and 33713703. I would like to use the email I started with.

I don't know why it can't be deleted, and we start over. Confusing.

 

[Joe Paul]

Has anyone experienced a problem with the Mopar site, which covers new purchase, the Jeep Wave program, etc.?
I was entered into the program when I bought my JLSU and had to make a change with the site, assisted by a customer care employee. Since then, I can't enter the site. I log in and in sends me back to the log in screen. I've contacted them several times in a month with no results. Each time they tell me I will receive a call back. Worse service from a motor company yet. I hope I never have to rely on them for a vehicle problem!!

Still waiting.....Customer Service representatives are very helpful, but nothing gets done to solve the problem. I really don't think they have a Tech Support.

 

[Joe Paul]

Hey Joe,

I'm sorry to hear you're having a tough time logging into the website. If you could send me your VIN, I'd be glad to take a look at the case you have with us and try to get things moving.

Jasmine
Jeep Social Care Specialist

Hi Jasmine, have you looked into my problem?

 

[Joe Paul]

Hi Jasmine, have you looked into my problem?

This has been going on for over a month now, with no results. Great service.

 

[Joe Paul]

Has anyone experienced a problem with the Mopar site, which covers new purchase, the Jeep Wave program, etc.?
I was entered into the program when I bought my JLSU and had to make a change with the site, assisted by a customer care employee. Since then, I can't enter the site. I log in and in sends me back to the log in screen. I've contacted them several times in a month with no results. Each time they tell me I will receive a call back. Worse service from a motor company yet. I hope I never have to rely on them for a vehicle problem!!

Well, after (3) months, the problem is solved. Special thanks to Heather; I owe her lunch.

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