JG TRACKING UPDATE?

[dugout68]

Haha . . . I just finished my 4th encounter with JC, today. I'll visit our friends again, tomorrow.

I chatted twice today, both times the same guy. He gave me a case number to use, so they can track how many times I contact them. I do not plan to use the case number, so they can lead me in circles. I'm sure they're aware how much I will talk with them.

But MOTS allowed me to check status about 3 times per day, I plan to contact Jeep Chat at least 3 times per day, when my day allows.

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[zb39]

Here is a copy of a post I made this morning on JG,

"If true of course FCA would be silly enough to do this. I mean, they have to pay the employee's we call or chat with for updates and lets face it, that adds volume to their workflow. Instead of them having a better solution to allow customers to track themselves and relish the new vehicle buying experience they'd aim to shut down another easily accessible communications stream.

Certainly not a customer oriented solution that I would think in 2018 the manufacturer would want to start the "Jeep Experience" to be from the start of order, through production to receiving and the lifestyle after. They advertise the Jeep life, Badge of Honor, with all kinds of partnerships. They need to move forward and maybe get some partnerships with some IT folks.

"

Slights like this are the things that piss people off the most. Jeep is charging a lot these days when there are companies that go above and beyond every step of the way when buying their brand and its no longer because they are paying more. I'm not being Peter Poopy Pants over here but good gosh, they had orders that took damn near a year for customers to get last year with excuses that were beyond unacceptable and instead of focusing on things like that they pull this? Who knows though, maybe they are in the process of launching a new service. They even have the avenue for this with the Jeep App you can enter your VIN. If they could tie the tracking on the back end that would be awesome.

For those in I Status, I believe you can just paste your VIN after vin= here, https://www.chrysler.com/hostd/windowsticker/getWindowStickerPdf.do?vin= and it will let you know its out of I. If you're in D1 this lets you know when you're past, https://www.jeep.com/webselfservice/BuildSheetServlet?vin=

What about those of us not even in D1......Are we just out the money??????????????????????

 

[parrotheadphan]

I chatted twice today, both times the same guy. He gave me a case number to use, so they can track how many times I contact them. I do not plan to use the case number, so they can lead me in circles. I'm sure they're aware how much I will talk with them.

But MOTS allowed me to check status about 3 times per day, I plan to contact Jeep Chat at least 3 times per day, when my day allows.

I wasn't given a case number a few minutes ago but was asked if I had one. He did say that it looked like I have an email on file and I needed to verify it.

 

[Jlvinny]

I wasn't given a case number a few minutes ago but was asked if I had one. He did say that it looked like I have an email on file and I needed to verify it.

What is the link for the jeep chat thanks in advance!!

 

[Andy2434]

What is the link for the jeep chat thanks in advance!!

https://fcacommunity.force.com/Jeep/s/knowledge

 

[Jlvinny]

https://fcacommunity.force.com/Jeep/s/knowledge

https://fcacommunity.force.com/Jeep/s/knowledge

Thank you because I found out from my dealer today that I lost my D1 status now it’s in D status I need to get in touch with these people!!

 

[Andy2434]

Thank you because I found out from my dealer today that I lost my D1 status now it’s in D status I need to get in touch with these people!!

You are quite welcome. I hope that you get everything sorted bout . . . Good luck.

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