Granger Warranty?

[alphawolff]

So then it seems the question is - why do so many dealers do everything they possibly can to deny warranty coverage? Or at the very least, not do everything in their power to get a fix covered? It sounds like you are saying that the more claims they get approved, the more money they make. They sure don't act that way.

Bad dealers.

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[James Westfall]

Bad dealers.

I always assumed that what motivated "bad" dealers was money. If it's not that, then they are just being crappy dealers for the sake of being crappy dealers? Like pissing off everyone AND not making extra money doing it?

 

[alphawolff]

I always assumed that what motivated "bad" dealers was money. If it's not that, then they are just being crappy dealers for the sake of being crappy dealers? Like pissing off everyone AND not making extra money doing it?

They're just being ignorant. Depending on the service advisor's compensation plan they may get paid less for warranty repairs. The technician gets paid less as well.

The dealership itself, however, still makes great money off the job.

My dealership loves covering things under warranty whenever possible as we both get paid and it leads to a happier customer. The only time we deny it is if you're an absolute dickhead or your vehicle is so heavily modified it's just not worth the headache.

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