- First Name
- Kelvin
- Joined
- Jun 13, 2024
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- 61
- Messages
- 269
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- 273
- Location
- Canton,China
- Website
- exceedfab.com
- Vehicle(s)
- 2022 Gladiator Willys，Wrangler JK，Polaris RZR 1000
- Thread starter
- #1
Just got up, quick update on the toilet... Last night I talked with the LA warehouse until 2am (2am here)
① I will ask them to open and check every box in the next shipment to avoid this situation. Of course, because our warehouse is newly opened and has not purchased the strapping machine, you may receive boxes that seem to have been opened and taped. Don't worry, no one has returned it yet, so it is impossible that someone else has used it. It was just opened and checked by the warehouse staff
② Yesterday I immediately drove to find a new latch and brought back some samples. I will test them today. If there is no problem, I can mail a replacement for the customer whose latch is deformed.
③ In the next batch of goods, we will not pre-install the latch but let the customer install it, which can greatly reduce the chance of the latch being damaged during transportation. In fact, the customer only needs to install two extra screws.
① I will ask them to open and check every box in the next shipment to avoid this situation. Of course, because our warehouse is newly opened and has not purchased the strapping machine, you may receive boxes that seem to have been opened and taped. Don't worry, no one has returned it yet, so it is impossible that someone else has used it. It was just opened and checked by the warehouse staff
② Yesterday I immediately drove to find a new latch and brought back some samples. I will test them today. If there is no problem, I can mail a replacement for the customer whose latch is deformed.
③ In the next batch of goods, we will not pre-install the latch but let the customer install it, which can greatly reduce the chance of the latch being damaged during transportation. In fact, the customer only needs to install two extra screws.
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