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4xe Wrangler Recall: OTA Software Update (25k+ vehicles affected in US & Canada)
GinaC
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Any idea when recall notices will be going out or when it will show up on mopar.com?
Phantom01231
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Someone I bet got their ass fired!
us3r1d
Well-Known Member
If so, I sincerely doubt it was the executives who set up the situation that made this inevitable.
More likely some poor schmuck in a contracted developnent team or release engineering is gonna take the flak on it.
Phantom01231
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Oh yeah you know thats what happened. Shit always rolls down hill!
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mixdup
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Hopefully not, and not for any bleeding heart reasons. Firing people for making honest mistakes, if this was one, is terrible for safety culture. If it was negligence, sure. But if this was a bug that was deployed in good faith, a company with a strong safety and engineering culture would have a blameless root cause analysis and use it as an opportunity to learn
If they fire people for making mistakes, they'll just encourage people to never speak up, to always be afraid, and you'll end up with more, worse situations getting out into the world
Phantom01231
Well-Known Member
I know it’s hard to tell over just reading text sometimes, but I was being facetious.
but to what your saying, I’m gonna go out on a limb and guess you have never worked in big corporate manufacturing before? I e seen people get fired and black listed (and yes that is most certainly a thing in some industries) for really stupid stuff. Auto industry little harder with their Union, assuming what happen was a screw up by a union worker. But I’d be willing to put money on it that if this was a mistake honest or not due to human error, that person or even them are most likely gone. 25k+ cars. Try to imagine how much that is gonna cost them, and if even one person got hurt because of this….. heads are going to certainly roll! And if that was the case that someone got hurt due to this or even worse died, whoever is at fault, losing their job is the least of their worries.
but they may never publicly announce what happened. Hell it could just have been a computer error that corrupted the update when it pushed it out. This is the kind of crap that makes me hate newer cars and the tech in them. Screw an OTA update. I’d rather go to the dealer and have it done during service or something or load the updates on a thumb drive and do it. My 2020 got jacked because of an OTA update, and I don’t even know how many phones have bricked because of shit updates. I’m waiting for F35s to start falling out of the sky for similar shit. Oh wait that’s actually already happened! Makes me consider disabling the mobile antenna in the Jeep.
mixdup
Well-Known Member
No, I figured you were not being completely serious but it was still a point I felt like calling out. No, I've never worked in manufacturing but I work in technology and this stuff happens all the time. In fact there were two major outages just this week between both Microsoft and Amazon, with the Amazon outage bringing down services across a huge swath of the internet. I imagine the impact from the Amazon outage alone will be measured in the tens of billions of dollars
Yet, it's almost certain that no one will be fired for it. Large tech companies, large engineering organizations like NASA or Airbus (and at one time in the past, Boeing) want to learn from incidents so they can try to prevent them. There's no CYA, there's no blame. Yes, they want to dig in and find out what happened, and it will be someone's "fault" but that fault is almost never the person who actually wrote the bad code, it's a process setup by the company that didn't fully test the system. It's usually multiple causes, from multiple angles that conspire to do something like this
The type of environment you describe is one of fear and deception and is likely to just multiply the problem not solve it
There is room to hold people accountable if they were negligent or lazy or did not follow procedures, but if it was an honest mistake in a modern engineering organization in 2025, lining up heads to roll isn't really a thing that happens (I hope)
us3r1d
Well-Known Member
If yours has the TBM from 24 or later (the larger dash screen) pulling the antenna leads won't do it; the TBM has an internal antenna that it fails over to.
Unplugging the grey ribbon connector from the TBM does the trick, but that disables the whole TBM; it's discussed inbthe other thread here about the update.
Grateful1
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Probably not. More than likely they promoted the person. Typical quality control or the lack of.
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Gasior
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According to one stie, owner notification letters are expected to be mailed out around Nov 25th.
Which is wow... I read that some see notifications on their Jeep app, but I don't see one.
USNvet
Well-Known Member
Yesterday Mike Missak, admin of the Jeep 4xe Enthusiasts forum on Facebook, posted a link where you can check your VIN to see if it is affected by the A7C recall. His polling sample isn't very big, but it shows that a little over half of 2024 4xe's are subject to this recall. I have a feeling this recall has something to do with the nationwide bricking of 2024 and later Wranglers that occurred a couple of weekends ago after accepting an OTA update:
https://www.nhtsa.gov/recalls
alphawolff
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From what I understand the software was outsourced and those guys did zero testing and just pushed the broken update over the air. IIRC the uconnect 5 system was designed by Amazon or some such? I don't recall the specifics, but we already broke our contract with them due to the horrendous reliability we've seen on the uc5 systems.
Anyway, this is genuine incompetency. I don't think executives are really responsible here (other than being cheap and outsourcing shit).
Supposedly that massive investment in NA operations is to build our own internal teams up to reduce reliance on outsourced teams and suppliers, as it's becoming obvious it's a massive disaster with reliability/functionality.
Pape
Well-Known Member
If they would have follow the proper SDLC they would found the issue before it was released in prod....
Releasing a update on a Friday rarely a good thing unless you do not want to be around to fix the issue lol.
Gasior
Well-Known Member
This is what happens when you outsource. I am in software and I have seen this happen too many times. Executives get promise of big savings, quality goes south, costs double or triple due to poor quality, issues, recalls, liabilities, loss of business...
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