Remember back a few weeks or so ago I made an appointment (Ramsey Jeep) and showed up for my appointment and was told by service that I had to drive 450+ miles back to the dealer where I orginally purchased my Jeep. Really?? From Jeep Care going from leaving me a voicemail that all of the parts are on order (specifically naming the parts they authorized which was everything that I had issue with) to denying my request and only authorizing my streaking rear and 2 side plastic windows was an absolute slap in the face. I have gone through many levels at Jeep Care and have spoken to more than one of the Jeep Care specialists. Prior to the final denial another Jeep Care representative told me the all of the parts necessary to remedy my issues where simply pending the regional manager's approval and they are waiting on that. They assured me that it would be approved and it was just a formality after I quested them. Then wham I was denied everything except the replacement plastic windows.
Trust me I'm not going away with these issues and will take it to the next level.
Michelle & Mike
Have you spoken to a member of our forum team regarding your grille? Please send us your VIN and mileage so we can investigate this situation further.
Jeep Social Care Specialist