Kidcia
Well-Known Member
- Thread starter
- #1
So just to rant and help some people out who are considering buying a jeep in the nyc area. Stay far away from eastchester Cjdr! Absolute worst service I’ve ever had! No calls for updates. Customer care can not reach them so much they ask me what’s going on with my car!
So here’s an edit as to what’s going on for response purpose. This is strictly for jeeps response to what they allow.
2018 Jeep Wrangler jl sport bought in June2019 brand new.
first issue. Ess went same day I drove it off the lot. Which came back on and I ignored all this time.
second issue was the driver side mirror would fold in by itself litte by little each bump.
Third issue. The seat frame rails both passenger and driver came apart while driving. Upon bringing it to jeep the wait time was about 2 weeks. Then at 2 weeks they could not get the seat into place. Questioned the frame integrity. Took a 3D scan of the car to see if it was hit and they could not prove it. Then upon replacing the parts ripped the passenger seat at about 3 weeks out. Then to there surprise couldn’t get the seat back into place and took an outside master tech to realise they stripped the seat mount a week later. At week 5 found out that the seat still did not function properly and would jam. And at week 7 said it was replaced to find out the latch to allow someone into the rear was broken as well, all in the mean time I got updates when I would call the dealer who also would put me on hold multiple times never to return, say they’d call back never to get that call, so bad that my own case worker could not reach them and had to ask me for updates on a vehicle there servicing. And all the sudden I mention at week 10 that if the vehicle is not complete by the end of the week I will be getting lawyers involved for there lack of customer support and lack of ability to repair they mention a buy back case is indeed involved and being consider if they can not fix the issue.
So the reason I post this is not to be a whiny little bi**h. It is to see if a jeep rep of some sort can actually explain in detail how something like this is allowed. That a dealer can ignore you. Completly treat you like you don’t matter and then put you in a Nissan Versa that drives smoother then any of the cars they make! Cause the compass I got slams into 1st gear and I’m amazed people still buy these things.
So here’s an edit as to what’s going on for response purpose. This is strictly for jeeps response to what they allow.
2018 Jeep Wrangler jl sport bought in June2019 brand new.
first issue. Ess went same day I drove it off the lot. Which came back on and I ignored all this time.
second issue was the driver side mirror would fold in by itself litte by little each bump.
Third issue. The seat frame rails both passenger and driver came apart while driving. Upon bringing it to jeep the wait time was about 2 weeks. Then at 2 weeks they could not get the seat into place. Questioned the frame integrity. Took a 3D scan of the car to see if it was hit and they could not prove it. Then upon replacing the parts ripped the passenger seat at about 3 weeks out. Then to there surprise couldn’t get the seat back into place and took an outside master tech to realise they stripped the seat mount a week later. At week 5 found out that the seat still did not function properly and would jam. And at week 7 said it was replaced to find out the latch to allow someone into the rear was broken as well, all in the mean time I got updates when I would call the dealer who also would put me on hold multiple times never to return, say they’d call back never to get that call, so bad that my own case worker could not reach them and had to ask me for updates on a vehicle there servicing. And all the sudden I mention at week 10 that if the vehicle is not complete by the end of the week I will be getting lawyers involved for there lack of customer support and lack of ability to repair they mention a buy back case is indeed involved and being consider if they can not fix the issue.
So the reason I post this is not to be a whiny little bi**h. It is to see if a jeep rep of some sort can actually explain in detail how something like this is allowed. That a dealer can ignore you. Completly treat you like you don’t matter and then put you in a Nissan Versa that drives smoother then any of the cars they make! Cause the compass I got slams into 1st gear and I’m amazed people still buy these things.
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