- First Name
- Brett
- Joined
- Sep 14, 2018
- Threads
- 41
- Messages
- 2,430
- Reaction score
- 3,015
- Location
- Navasota, TX
- Vehicle(s)
- 2019 JLUR-8 speed 2020 F-350
- Thread starter
- Banned
- #1
These are my opinions and mine alone.
Several members have asked me off to the side, on pms, text, calls or emails why I haven’t been as active on the @ROAM threads. I’ve been trying to be helpful still but that will stop today on the public forum. If anyone needs helps installing something, please let me know and I’ll help as much as possible in private.
I heard about Roam here and was intrigued to say the least. When I found out they were local to me I was excited to get their stuff, the price point was a bonus and they appeared to have awesome products. I began talking with Anthony prior to our jeeps arrival and requested a rear bumper/tire carrier and believe I was told it would be available in dec 2018. Some of the dates I don’t remember and don’t want to dig thru old emails but you’ll get the point. I’d stay and touch with Anthony and let him know we’d love to test products as they became available because we loved the design, function, price and they were local. I initially wanted the west coast sliders like on the website but was told it would be a couple months still. We needed something for EJS and he said he could get me some frame mounted rock rails in in time. I excitedly went to pick them up when he told me they were in. Full disclosure, I think I got $50 off.
I loved these things. Thought they were excellent quality, tough and looked great. I was excited to show off our neighbors Roam. Well it’s been several months now with no spare tire and I kept asking for updates on the rear bumper. Kept getting told a later date over and over and over. Anthony heard we were getting another jeep and offered me some body mount rails for it. I happily agreed as we still loved Roam and supported them. During all this time I became a huge proponent of them and sang their praises while defending them because I felt I had a better glimpse of what was going on. Still no eta on bumper.
Anthony is by himself and is pretty much responsible for everything and doesn’t have the power to make any real changes. He is a great soldier just marching one and not causing waves. I like Anthony a lot and he’s always been great to us. I tried to understand the heirachy of the company and he was unable to really tell me who’s running it clearly.
Times going on and we’re installing a bunch of rock rails, still love them, used them and abused them in Moab and they held up great. Anthony asks if I’d like a pioneer front bumper to try out. He knew I like all my accessories to match and I had another brands bumper on the front. In comes the new bumper. First things first, this is a prototype. 1 of 3 made. I unwrap it and the winch mount is all rusted. (Started seeing what the body mount folks were talking about) this is brand new and looks terrible. I painted it and it’s still great. Installed the bumper and loved the look. Went on happy dory about them for a few more months. Then they blamed the rusty body mount rails on a lack of maintenance. I lost my mind on Anthony. They blamed the customer for the rust in new rails and said powder coat was a sacrificial coating. What in the world??
I keep noticing they would announce these new products like the extended range fuel tank, snorkel, exo cage, pioneer bumper, stainless steps etc. This was generating a buzz but they never would deliver. I was getting frustrated because people would ask me when they could get this stuff and I had zero answers, Anthony has nothing, nobody knew anything. The website was terrible and the only things you could get was body and frame rails and bumper. Huge plans but no plan for delivery.
I grew tired of the broken promises and deliveries but was still able to get rock rails in a couple days and knew they were quality. A month or two ago I was coming home with my family from schlitterbahn and got a phone call from a guy asking me about ordering some Roam rock rails. I told him I’d call him in a day or two with an eta. I reached out to Anthony and was told they don’t stock them anymore and would need to pay to order them and they would take about 6 weeks. Ordinarily I wouldn’t have an issue putting my money on they line for a set date. With roam and their history of broken promises and missed delieveries there was no way I’d roll the dice. I tell the guy 6 weeks. If they don’t come at 8 weeks he could say he’s going a different direction and I’m stuck with them. I wasn’t willing to do that. At that point I called and suggested we look at a different brand as I have lost faith in Roam and didn’t want to risk my reputation with them we have worked hard to build.
Customer went with some LOD and they looked great! I had now set myself down a different path. I wouldn’t recommend them anymore and began distancing myself from them. This was hard because I wanted them to succeed so much more than apparently they wanted for themselves.
I was just going to sit back and no longer engage in the discussions until I saw about the new exo cage. I’ve attached my reply which has been deleted. My suggestion is don’t get your hopes up about them delivering everything claimed in a reasonable time. Also don’t count on them for a deadline project. I’m disappointed and sad about this as I wanted so much for them to do as claimed. Here’s my post that was deleted.
Brett
Several members have asked me off to the side, on pms, text, calls or emails why I haven’t been as active on the @ROAM threads. I’ve been trying to be helpful still but that will stop today on the public forum. If anyone needs helps installing something, please let me know and I’ll help as much as possible in private.
I heard about Roam here and was intrigued to say the least. When I found out they were local to me I was excited to get their stuff, the price point was a bonus and they appeared to have awesome products. I began talking with Anthony prior to our jeeps arrival and requested a rear bumper/tire carrier and believe I was told it would be available in dec 2018. Some of the dates I don’t remember and don’t want to dig thru old emails but you’ll get the point. I’d stay and touch with Anthony and let him know we’d love to test products as they became available because we loved the design, function, price and they were local. I initially wanted the west coast sliders like on the website but was told it would be a couple months still. We needed something for EJS and he said he could get me some frame mounted rock rails in in time. I excitedly went to pick them up when he told me they were in. Full disclosure, I think I got $50 off.
I loved these things. Thought they were excellent quality, tough and looked great. I was excited to show off our neighbors Roam. Well it’s been several months now with no spare tire and I kept asking for updates on the rear bumper. Kept getting told a later date over and over and over. Anthony heard we were getting another jeep and offered me some body mount rails for it. I happily agreed as we still loved Roam and supported them. During all this time I became a huge proponent of them and sang their praises while defending them because I felt I had a better glimpse of what was going on. Still no eta on bumper.
Anthony is by himself and is pretty much responsible for everything and doesn’t have the power to make any real changes. He is a great soldier just marching one and not causing waves. I like Anthony a lot and he’s always been great to us. I tried to understand the heirachy of the company and he was unable to really tell me who’s running it clearly.
Times going on and we’re installing a bunch of rock rails, still love them, used them and abused them in Moab and they held up great. Anthony asks if I’d like a pioneer front bumper to try out. He knew I like all my accessories to match and I had another brands bumper on the front. In comes the new bumper. First things first, this is a prototype. 1 of 3 made. I unwrap it and the winch mount is all rusted. (Started seeing what the body mount folks were talking about) this is brand new and looks terrible. I painted it and it’s still great. Installed the bumper and loved the look. Went on happy dory about them for a few more months. Then they blamed the rusty body mount rails on a lack of maintenance. I lost my mind on Anthony. They blamed the customer for the rust in new rails and said powder coat was a sacrificial coating. What in the world??
I keep noticing they would announce these new products like the extended range fuel tank, snorkel, exo cage, pioneer bumper, stainless steps etc. This was generating a buzz but they never would deliver. I was getting frustrated because people would ask me when they could get this stuff and I had zero answers, Anthony has nothing, nobody knew anything. The website was terrible and the only things you could get was body and frame rails and bumper. Huge plans but no plan for delivery.
I grew tired of the broken promises and deliveries but was still able to get rock rails in a couple days and knew they were quality. A month or two ago I was coming home with my family from schlitterbahn and got a phone call from a guy asking me about ordering some Roam rock rails. I told him I’d call him in a day or two with an eta. I reached out to Anthony and was told they don’t stock them anymore and would need to pay to order them and they would take about 6 weeks. Ordinarily I wouldn’t have an issue putting my money on they line for a set date. With roam and their history of broken promises and missed delieveries there was no way I’d roll the dice. I tell the guy 6 weeks. If they don’t come at 8 weeks he could say he’s going a different direction and I’m stuck with them. I wasn’t willing to do that. At that point I called and suggested we look at a different brand as I have lost faith in Roam and didn’t want to risk my reputation with them we have worked hard to build.
Customer went with some LOD and they looked great! I had now set myself down a different path. I wouldn’t recommend them anymore and began distancing myself from them. This was hard because I wanted them to succeed so much more than apparently they wanted for themselves.
I was just going to sit back and no longer engage in the discussions until I saw about the new exo cage. I’ve attached my reply which has been deleted. My suggestion is don’t get your hopes up about them delivering everything claimed in a reasonable time. Also don’t count on them for a deadline project. I’m disappointed and sad about this as I wanted so much for them to do as claimed. Here’s my post that was deleted.
Brett
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