That's so unfortunate, and typical for dealers.Had my 2021 JLUR in for a second oil leak. First at 5k - replace crankshaft seal. This time at 10k, replace crankshaft seal, among other seals.
Picked it up after repair, smelled coolant. Knowing they refilled coolant after a related seal change, I went and sprayed the engine bay and underside off to make sure it was just spillage. The hood was difficult to open, but as soon as I opened the hood, I saw the paint chipped off the hinges, and the bracket damage. Went back home, pulled the dash cam card and found the tech had done "something" that made the hood unable to close(wasn't captured on cam). What was captured on cam was the technician beating the hinges with a sledge hammer to realign the hood.
I emailed the general manager pictures Sunday(picked up Friday, noted issues on Saturday night), he replied the next morning. Service manager called me later that day, left a voicemail admitting it was their fault, and wanting to do "whatever it takes" to fix it.
Last night, I looked at my Jeep, noted an oil spot underneath. It's still leaking.
This morning, I went to another dealer in the area, had an estimate drawn up for repairs. They suggested hood replacement, hinge replacement, paint, decals, etc.
I've left voicemails twice today for the service manager, and even stopped in but the service manager and the general manager were in an all morning meeting.
So, suggested repairs are about $3k for hood/hinges, but that leaves the hinge bracket, the continual oil leak and my happiness.
What would you request as an acceptable repair and/or outcome? I have started a Jeep Cares case, but I honestly have never been in the position I'm in to know what to expect or request.
That last one got me.Meet Jeep’s top customer service dealers
Yeah, I would maybe see if the other dealership you took it to would fix it under warranty rather than the shop that did all the damage.My concern is with the hinge bracket, I think that's part of the tub? Aside from making it look good and painting it, it's never going to be what it was. I'm *not* the "omg, my jeep is broke, no way I can drive it like that" type of person, but that doesn't stop me from whining about it and wanting it at the level it was the day before service
Odd thing ion the oil leak is I see the same technician has serviced my Jeep for the last year. First oil leak was one seal, second time it's about 12 different seals and a sledgehammer fix.
I think putting the hood all the way back was how the problem was created. I think they put it back and then lifted it, and the lift bar hit the hood. I attached the full parts list from the RO. Redacted the tech's name, I'm not about doxxing
I'm not 100% on why it stayed going to be honest. It's set to record in 5 minute snips, and record on geforce impact. direct battery feed with remote tapped off the garage door button feed at top-driver of windshield. It's possible the door is ajar, as the taser is set to have the garage opener on door open.
There's a body shop that did that for me one time, so kind of them to overspray half the rear interior black leather with white paint!
Man you don't have the best of luck with shops!
When he posts the video he has, then we will know. Since he has it, then no big deal to upload it.
What the ****? That’s insane.
