What would you do? Advice on a service visit screwup...

[sf5211]

To everyone saying this guy should take personal responsibility, I think it's situational. And, given what he was told, it was reasonable for him think things would be fine based on the expectations the dealer set. The dealer has a moral and legal obligation to take "reasonable or due care" of the property when they accept it. It's perfectly within the dealer's right to say "We won't accept any vehicle without a top for service," but they didn't. They accepted the vehicle and the responsibility to take reasonable care of it, which would include keeping it in a covered area and out of any potential weather.

Well said HW, and you could be sure if it were the owner or managers car, or their kids car that vehicle would’ve been pulled into the darn showroom if they had to, before allowing it to get drenched.

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