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What would you do? Advice on a service visit screwup...

shakooza

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This would have never happened if you had a powered top
I cant wait for this option to become available. I've continously owned Jeeps and or convertibles for the last 10-15 years. A mechanized convertible is THE way to go (in my opinion).

In the Jeep I found I either left the top down all of the time or didnt open it all all. With a convertible I open and close it during various stages of the drive based off of time, temp and even things like phone calls. I think people are overlooking how awesome the power top is going to be...
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Covfefe

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I cant wait for this option to become available. I've owned Jeeps and convertibles for the last 10-15 years. A mechanized convertible is THE way to go (in my opinion).

In the Jeep I found I either left the top down all of the time or didnt open it all all. With a convertible I open and close it during various stages of the drive based off of time, temp and even things like phone calls. I think people are overlooking how awesome the power top is going to be...
You can order it already
https://mytop.us/products/mytop
 

Bubba33

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I'm not giving them a 6 pack of beer to try to get them to do the job they are paid to do. Now I'm a blue collar guy 53 and give tips plenty when someone goes out of there way.
 

raqball

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Im not willing to accept less and thats why I take personal responsibility and dont rely on others....100% of this problem would have been eliminated if appropriate precautions were taken....You can be "right" that the dealership should have handled this situation appropriately but that doesnt mean the OP wont have to battle with the dealership and handle the inconvenience....at the end of the day its going to be a miracle if the dealership handles this to OPs satisfaction.

You can make your life as hard as you want it to be.
Maybe you forgot to read the OP.... Bold'd the important parts.

So I get a recall notice in mail last week….call 1 of 3 dealerships in area to fix and get told I have to set up an appt., no big deal, set it up for this AM at 8:30AM. Show up, guy says we'll jump right on it. Shouldn't take too ling, right????? FYI - I have my top off on Jeep, guy sits in it and takes note of how nice it is.
Fast Forward to 2;30PM today, get a text, "Mr XXXX, we are a bit behind but Tech says he is trying his best to get to it.....wait, what??? This should have been a quick in and out! So now it gets good, storms begin moving into the area, I start thinking, surely it's in service bay by now and they'll keep it in there....
I go up to dealership, it is full blown storming by now. Guess where my brand new Sahara with leather is???? IN back lot, not been seen at all..
Yeah blame the customer.............. Were you not the one who previously said people don't take responsibility for their actions? The dealer lied about the time frame (let me guess - honest mistake will be your response) then lied again, then lied again, then did nothing to minimize the damage to the customers vehicle which was brought on by their lies or incompetence?

Gotcha!
 

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shakooza

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I'm not giving them a 6 pack of beer to try to get them to do the job they are paid to do. Now I'm a blue collar guy 53 and give tips plenty when someone goes out of there way.
I was a bartender for half a decade so I do tend to go overboard in the areas of tips. I agree you shouldn't have to give someone a six pack to do their job...
 

shakooza

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Maybe you forgot to read the OP.... Bold'd the important parts.



Yeah blame the customer.............. Were you not the one who previously said people don't take responsibility for their actions? The dealer lied about the time frame (let me guess - honest mistake will be your response) then lied again, then lied again, then did nothing to minimize the damage to the customers vehicle which was brought on by their lies or incompetence?

Gotcha!

and at the end of the day he still has a wet Jeep and gets to haggle with the dealership to find an acceptable resolution...I wouldnt have to deal with any of that.


I seriously hope this turns out OK for OP....
 

Covfefe

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I did not know this..Im waiting on the MY19 and for the steering issue to be sorted before I order. Im going to try to order in January for Spring delivery.

Have you heard any word on leaking?
No, they have been making these for a decade already. Only had to redesign this year for the JL
 

BluRubicon

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I'm sure most dealer service contracts have a "not responsible for valuables" disclaimer.
I'm guessing some have or will have a disclaimer for convertibles tops left down.

I typically remove the temptation of valuables and leave my camera running. And now after reading this will assure I always have my top up.

But that truly sucks and I'd expect better from a quality dealer.
 

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JeepCares

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Radio has returned to normal today after I pulled floor mats out and let Jeep sit in sun for 8 hours. I normally would not have taken without top, but with an appt made a week earlier for a 45 minute recall update, and told SA I'd be around running errands for 2 hours, figured it would have been done and no risk....which is EXACTLY why I text the SA 6 hours later that I was worried about rain moving in ...that would be a hint that my Jeep was topless and to move it indoors.....didn't happen, and to never have seen my vehicle after having it for almost 7 hours by then, is completely unacceptable.
GM of dealership didn't know what to do, so he avoided me when I came back as did my original SA and the Service Manger. Then when leaving the "new" kid SA says that they really depend on the survey and he would appreciate me giving them High Marks…...I almost started to laugh, but I just turned and left.....

Thanks for letting me vent! Still freakin love this ride!!!!
Formerly an “E”, now a M....
Update: Radio is not responding to touch again. Going back tomorrow for longer discussion with all parties.
Hi Tacoman03,
If you are still in need of any assistance while working with your dealer on this, let us know. Just send us a private message with additional details.
Julie
Jeep Social Care Specialist
 
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Tacoman03

Tacoman03

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Hi Tacoman03,
If you are still in need of any assistance while working with your dealer on this, let us know. Just send us a private message with additional details.
Julie
Jeep Social Care Specialist
Update:
Getting nervous......my wife had to take Jeep up for a "special appt" this AM(as I have to work!!!) because the SA could not order a new Radio System without their "Star" Tech(????) looking at it first.....ummm, it didn't work for them on Tuesday after the "rain" incident, so now I have to have multiple people look at a radio/Electronic system that's now on the fritz.......FYI...radio worked perfect Tuesday at 8:30AM when it got dropped off!
 
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Tacoman03

Tacoman03

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Friday Update:
SO Jeep spent the day at the Dealer to verify Radio needed switched out....Radio does need to be switched, Surprise!...now the wait for new one begins.....
 

HolyToledo

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So I get a recall notice in mail last week….call 1 of 3 dealerships in area to fix and get told I have to set up an appt., no big deal, set it up for this AM at 8:30AM. Show up, guy says we'll jump right on it. Shouldn't take too ling, right????? FYI - I have my top off on Jeep, guy sits in it and takes note of how nice it is.
Fast Forward to 2;30PM today, get a text, "Mr XXXX, we are a bit behind but Tech says he is trying his best to get to it.....wait, what??? This should have been a quick in and out! So now it gets good, storms begin moving into the area, I start thinking, surely it's in service bay by now and they'll keep it in there....
I decide to let SA know I was heading up, no response.....I go up to dealership, it is full blown storming by now. Guess where my brand new Sahara with leather is???? IN back lot, not been seen at all.....my service guy is MIA, no one can find him, I anxiously ask another service guy to bring my Jeep up ASAP.....Ask for Service Manager, he is off site, so I ask for GM of Dealership.....he comes out, not sure what really to do, I am actually beside myself as The Jeep gets pulled in, drenched from top to bottom, and no one has even touched it for recall...

What would you do?

I left at the request of the GM to get it "dried" out and recall addressed and am now anxiously awaiting the call to pick up.....

So again I ask, what should I do? Seat warmers should be okay as well as the leather, right????

I am really bummed right now.....
Really to bad to hear about dealer issue - is this a smaller, mid-size, or Mega-dealer?
After this experience - I would do business elsewhere if possible
 

HunnerWoof

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To everyone saying this guy should take personal responsibility, I think it's situational. And, given what he was told, it was reasonable for him think things would be fine based on the expectations the dealer set. The dealer has a moral and legal obligation to take "reasonable or due care" of the property when they accept it. It's perfectly within the dealer's right to say "We won't accept any vehicle without a top for service," but they didn't. They accepted the vehicle and the responsibility to take reasonable care of it, which would include keeping it in a covered area and out of any potential weather.
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