What is the worst dealer behavior that you've observed?

aldo98229

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I am currently in the midst of negotiations. The online back and forth is much easier.
I've noticed when you ask for the 'out the door' price, they reply with, "when can I make an appointment for you to come test drive the vehicle."
Listen, dealerships, I have had too many vehicles in my life to show up and be a giddy teenage girl during a test drive. I want to see in black and white itemized costs. I have financing in place, what is the final price tag.
Then, I will drop this Wrangler off and go back and forth on the trade-in.
Should be an exciting weekend.
That’s an old school sales technique: bring ‘em in and roll ‘em out.

But the Internet has changed forever how we buy new vehicles.

Some dealers are still in denial.





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nostatic

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That’s an old school sales technique: bring ‘em in and roll ‘em out.

But the Internet has changed forever how we buy new vehicles.

Some dealers are still in denial.
When they show you a print out of a fax of an email you sent, best to turn around and leave.
 

sf5211

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Years ago I was looking into a new 86 Mustang. Some dealer who I don't know walks up to me and says "how's your father?". I was so tempted to say "he's dead" but I didn't wan't to jinx my dad. I remember being turned off by that question. Don't act like you know me to get a sale.
Unless maybe he thought I was someone else. Then it's understandable.
 

Rogueman_1

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Rydell Chrysler Jeep Dodge Ram in San Fernando, California. Confirmed with me a Jeep was in stock and available, I go the following day to purchase the Jeep, sorry... it's already sold "didn't they tell you that on the phone?"

Umm nope. Thanks for nothing ya worthless bastards. Bought my JL the same day at another dealer.

That's the condensed version. There's a thread somewhere.
 

Chance_P

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I dropped my jeep off to have the soft top replaced under warranty.... They called me 9 hours later and told me they couldn't find the new top so they would have to order another one in and I could come pick up my jeep. This was 15 minutes before they closed, and it was the SECOND time they were attempting to replace the top. The first time they had it for 8 hours before calling me and telling me they couldn't figure out how to replace it.



I also got into a shouting match with their lube tech who refused to admit that they over filled my jeep with oil (6qt instead of 5). Glad I don't live near that place anymore.
 

overcrawler

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By far the worst dealer experience ever was Los Angeles CDJR.

They claimed they couldn’t do an oil change and an air filter and cabin filter replacement because their scan tool wouldn’t work due to my winch being wired to the battery. This aftermarket mod would require them to do 6 hours of diagnoses and charge me an $800 diagnostic fee.

When I called them on their scam, and the fact that the OBD and CanBus have nothing to do with the winch wiring, and worse nothing to do with an oil change, they basically flipped out.

I had the owner call me, who is quite possible the biggest piece of shit in the entire car industry and instead of apologize, cursed me out and hung up.

I thought it was a prank until I called the dealership to confirm that the animal who called me was actually the owner.

I would have knocked his teeth down his throat if he spoke to me like that in person.

Chrysler should pull their dealer license.

While on-site, I watched them try to scam two other people who know less about vehicles than I do. The two people stopped me on the way out and thanked me because they quickly realized after my conversation that they were being scammed.

I actually had a conversation with the service manager where he insisted that Jeeps don’t have cabin filters since they’re offroad vehicles. I explained he may want to look behind the glove box. I also asked him to explain how a power wire to the battery could be the cause of an issue in the CANBUS or OBD2... he couldn’t address that.
 

ToPar9

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That’s an old school sales technique: bring ‘em in and roll ‘em out.

But the Internet has changed forever how we buy new vehicles.

Some dealers are still in denial.
I have gone through every possible car buying program as well. Banks, Costco, Etc..
I just keep emailing them questions. If they reply with a coherent answer, they might want to sell a car.
Said it before, I’m not a giddy little girl.
I could test drive a Lamborghini or Ferrari and they could say it’s half off, I’m not going to buy it.
Let me see the numbers!
 

TEXGOAT

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!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!20% OFF AND A FREE PUPPY TODAY ONLY BUT YOU MUST ACT NOW THIS INCREDIBLE OFFER CAN'T LAST!!!!!!!!!!!!!!!!!!!!!
 
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