markbum
Well-Known Member
- First Name
- Mark
- Joined
- May 18, 2021
- Threads
- 7
- Messages
- 45
- Reaction score
- 40
- Location
- Hickory NC
- Vehicle(s)
- 2021 Jeep Islander
- Occupation
- Executive Director
- Thread starter
- #1
Y'all, I ordered my Jeep JLU on March 26 2021. As of today (June 8, 2021), I still have no idea where my jeep is in the world of production. Last week, even the dealer told me "we have no idea what's going on - yours is one of 5 we are waiting on and can't get answers". It seems my jeep is in D1 status for two months now. I did find the build sheet on the tool here in the JLforum, but it's not been updated since 5-18. Jeep Chat has given me contradictory information ranging from final inspection to build to gathering parts for build - and not in sequential order so their answers make no sense. I was then told Jeep assigned me to "Jeff" to monitor my build and keep me informed (as well as prioritizing my build - but I felt like that was bs from the get go). Turns out, I've heard nothing from this "jeff", I don't have contact information for him and no one seems to be able to connect me to him. Y'all - I hope Jeep builds a better product than the customer service they provide - it's complete chaos and absolutely stinky terrible. I kinda regret my decision to buy a Jeep - and I don't even have it yet. If it ever arrives I know I'll love it, but I don't know that I'll ever see it at this point. By the time I do have it, the 2022's will be out! Is this normal? Anybody else in this predicament? Any advice? Yikes!
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