JxRYE
Well-Known Member
It isn't what I did to my jeep, but what the dealership did to my jeep. I took her in for an oil change, tire rotation, squeeky breaks, a bad key fob, and a recall on the steering stabilizer. I left the dealership with my daughter in the car and once I hit 30 my jeep fish tailed, scaring us pretty good. Thought maybe I hit a wet patch or something, but that had never happened before. Got up to about 30 and it happened again. Turned around to head back to the dealership, and called my wife to come back. They explained that a couple of the bolts were lose (and that they should not have been loosened in the first place), but I was good to go. Luckily I made my daughter ride with my wife. On the way home I noticed something didn't feel right. Thinking perhaps it was wind and rain. I made a slow turn and got the death wobble (that was a first). So luckily I was worried and only going about 30 in a 55 zone, and all the traffic around me had passed. When I heard a loud bang, my car started bouncing, I lost control and skid back and forth on the highway, gained some control and got off the highway. My wheel had completely come off the jeep.
Jeep Dealers response this morning was "We didn't touch your wheels"
My response "How did you fix my breaks and rotate my tires without removing my wheels"
Jeep "I am sorry sir, there is no work order for the breaks or tire rotation. We have cameras and unfortunately your car was out of their view."
Me "Well good for me that I have the memory stick from my blackview camera here with me. I will let you know what I find as soon as I get the player loaded on my work computer."
15 minutes later they call back
Jeep "Sir we wanted to let you know we got to the bottom of it. I called the guys in and told them the customer had a camera in the vehicle, and I need to know what happened. I found out who worked on the car. They made an unintentional mistake when rotating your wheels. We will order you a new wheel, tire, and do a full inspection and fix and replace anything else that was damaged"
I am still cooling down, so have not decided how else to proceed (suggestions!?).. At this point I don't trust them at all. I know that I will be taking her to a mechanic I trust when they are done.
(side story: after we got home and I was changing out of wet clothes, my youngest daughter started screaming bloody murder. Her sister came up from behind her and spun the chair throwing her out. We spent the rest of the night in the ER with her and a broken Clavicle.
Tought to see, but somehow the wheel stayed in the wheel well completely detached.
Thanks everyone. My daughter will be fine, couple of weeks in a sling, and trying to keep her brother and sister from being too rough with her. I have been advised (buddy who is a lawyer) not to mention the name of the dealership, until I am done dealing with the dealership.