What did you do TO your Jeep JL today?

[pianomankd]

Hit 1,000 miles!

 

[Kata]

This should make us all pause for buying other "JL" items on the Extreme Terrain website. If they got this one wrong, how do we know the other items on their website they label as JL will work on the JL, unless it is a confirmed Mopar part number?

They were nonchalant when I brought it to their attention concerning the mistake I discovered. No apologies and no future discounts to earn my business or anything. I’m so done with Extreme Terrain. I don’t trust them.

 

[Kata]

Hit 1,000 miles!

I hit 2700 over the weekend.

 

[TexasSki]

I finally got her! Well on Saturday I did

 

[BostonBilly]

Congrats

 

[Martindfletcher]

Buyer beware. I purchased a SmittyBilt electric hoist from Extreme Terrain for my 2018 JL Wrangler Unlimited Sahara to remove my hardtop. I’m unable to use this model because it’s not compatible with my 2018JL. According to their website below it’s compatible for all Wranglers from ‘87-18’ YJ, TJ, JK, & JL. I contacted customer service and they confirmed that it is not compatible with my 2018JL and issued me a RMA to return the hoist. After paying to have it installed and including an electrician to run power to the hoist and now to have to pay someone to uninstall it so I can ship it back is ludicrous. I’m out of a lot of money because of their mistake. I purchased based on what I read before buying. Attached is a screen shot of their listing on their website.

https://www.extremeterrain.com/smittybilt-hardtop-hoist-8717all-manu-install.html

They also list the jk Klein on board to fit the JL also. It does not.

 

[Kata]

They were nonchalant when I brought it to their attention concerning the mistake I discovered. No apologies and no future discounts to earn my business or anything. I’m so done with Extreme Terrain. I don’t trust them.

I was told by their customer service on sunday that UPS will provide the boxes needed to ship the hoist back. I'm at UPS now and they said they will provide boxes for a fee. I called customer back today (monday) and they said that the customer service rep should not have offered to have UPS provide the boxes for FREE. Now I have to pay for the boxes to ship back the hoist. I'm beyond pissed. I'm out a few hundred dollars because of a professional install and now I have to pay for boxes to ship back the hoist. Look it came in 2 boxes but yet customer service emailed me 1 shipping label for 1 box. SMH. Never again Extreme Terrain.

 

[Jeepmarkjl]

Buyer beware. I purchased a SmittyBilt electric hoist from Extreme Terrain for my 2018 JL Wrangler Unlimited Sahara to remove my hardtop. I’m unable to use this model because it’s not compatible with my 2018JL. According to their website below it’s compatible for all Wranglers from ‘87-18’ YJ, TJ, JK, & JL. I contacted customer service and they confirmed that it is not compatible with my 2018JL and issued me a RMA to return the hoist. After paying to have it installed and including an electrician to run power to the hoist and now to have to pay someone to uninstall it so I can ship it back is ludicrous. I’m out of a lot of money because of their mistake. I purchased based on what I read before buying. Attached is a screen shot of their listing on their website.

https://www.extremeterrain.com/smittybilt-hardtop-hoist-8717all-manu-install.html

I was going to order something from them too and I noticed this. See if you can see it too? Whoever is managing the website not paying attention and its cost people real money.

 

[Kata]

They are not making the changes on their website to reflect what is compatible with the different Jeep models. It is costing people a lot of money but in the end it will cost Extreme Terrain more because they will never earn my business again.

 

[MacombRoger]

What did I do today? I cracked my windshield Saturday... only 835 miles on it. Is that a new record? I did get some off-roading in to test out the sway bad disconnects and lockers, everything worked great. No good pictures though, was only out for about an hour with no other people.

 

[lookitsadam]

Had a few things I could stand to loose taken out of the Jeep last night. I leave it unlocked so they can open the door instead of cutting my expensive soft top.
On a lighter note I put a Barricade Adventure HD bumper on Puddle Jumper

How was the bumper install? Did everything line up or did you need to drill out some of the holes like others did?

 

[J.R. Quimby]

How was the bumper install? Did everything line up or did you need to drill out some of the holes like others did?

No it went perfectly. You need a set of deep sockets to get the stock bolts holding the bumper, and there are a number of clips that its good to have a set of pullers for. Other than that a good torque-y drill will help immensely.

 

[hrhnick]

They are not making the changes on their website to reflect what is compatible with the different Jeep models. It is costing people a lot of money but in the end it will cost Extreme Terrain more because they will never earn my business again.

If i was in your situation, I'd contact my credit card company and just file a charge back. The item not being as described, and then not providing a clear easy return are reason enough for the bank to side with you. They should send a courier to your house to collect it, box it, and ship it.

 

[jeremyjeep]

Buyer beware. I purchased a SmittyBilt electric hoist from Extreme Terrain for my 2018 JL Wrangler Unlimited Sahara to remove my hardtop. I’m unable to use this model because it’s not compatible with my 2018JL. According to their website below it’s compatible for all Wranglers from ‘87-18’ YJ, TJ, JK, & JL. I contacted customer service and they confirmed that it is not compatible with my 2018JL and issued me a RMA to return the hoist. After paying to have it installed and including an electrician to run power to the hoist and now to have to pay someone to uninstall it so I can ship it back is ludicrous. I’m out of a lot of money because of their mistake. I purchased based on what I read before buying. Attached is a screen shot of their listing on their website.

https://www.extremeterrain.com/smittybilt-hardtop-hoist-8717all-manu-install.html

You might want to post a new thread on https://www.jlwranglerforums.com/forum/forums/extreme-terrain.77/ with a headline like "Beware when buying from Extreme Terrain" or something similar. Then repost your experience there as well. That should hopefully rattle them into real customer service mode to make you whole on your expenses. If not, it will at least warn others. Update: Just saw it show up... I should of waited a few minutes lol.

 

[Ahmed]

Bought a red dual USB port to match with the Rubicon’s red accent

Lovely idea
I think there are great ideas but I do not know you are compatible with JL!