What are the chances my new 392 was a EJS Press vehicle

[At Risk Ute]

That's a great attitude. If I were in your shoes, I would be pushing for the same... undercarriage cleaned and treated, and maybe even lobby for a complementary extended warranty, but who knows if that would be successful.

Agree. Shoot the moon, but settle for complimentary TruCoat, extended warranty, and GPS history. Paying that destination charge sure added insult to injury.

Shame to see a company treat one of their brand new halo cars this way, but sounds like you have a good dealer. Keep us posted.

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[0II392II0]

That is just super shitty. Mine is punching in at 79,045 can't imagine yours is much off from that without searching for your exact build. I would have had an issue with that if I'd gone to the dealer up N, which offered any build -392 for three under invoice. At the premium of these, even if build and parts warrant the price, that is just down right unacceptable. Either the metals weren't treated correctly, or it was driven where a corrosive compounds came into contact before delivery. Either way your brand new Jeep should be deliver in brand new condition. Never would have thought to look in undercarriage for an Easter egg.

 

[four low]

Please follow up with the GPS History, which your dealer can access, please !

 

[BCMgunner]

@0II392II0, you’re right. Who has ever gotten on their back and crawled under the underside of a brand-new delivered car at purchase?
If I hadn’t switched out the rock rails within 30 minutes of getting it home, I never would have noticed all the rust and sand. The fact that it had roof panel damage that was noted on acceptance by dealer also adds to the suspicion.

@JeepCares has been messaged and is currently looking into my 392’s issues. Will update forum on progress.

Will contact dealer today as well to ask about what options they can provide and if GPS can be investigated.

 

[DarkAardvark]

Who has ever gotten on their back and crawled under the underside of a brand-new delivered car at purchase?

I did! I spent a good while going through the entire thing with a fine tooth comb right on the dealer lot. The only issues I found were two small rust spots on the chassis welds. I'm talking like a quarter the size of my pinky nail. A tiny wire brush and rust-oleum rust reformer fixed that up. And I coated every nook and cranny with fluid film

Yeah it looks like somebody fucked around with that thing

 

[JeepinJason33]

The dealership sounds like they are trying to do the right thing. I wonder if they already ran the GPS history and know something is wrong. It could have also been run somewhere with salt on the road.

 

[JEEPIDON]

Here is a compilation of what probably went down:

Delivery driver A: Yo bruski, check out what I’m delivering today, a 392 baby!
Delivery driver B: Oh shit that’s rad! Lets go stretch her legs before we drop it off dough!
Delivery driver A: Damn right! We go rip some donuts in them sand pits.

Few hours later...

Delivery driver A: Oh crapola I’m stuck, pull me outta here!
Delivery driver B: Oh alright! Shit.. I f'ed up the paint.
Delivery driver A: That’ll buff right out, we just pretend nothing happened.
Delivery driver B: Oh yea good idea.

You're just like the news media...if you don't know what happened, just make shit up! Speculation of what happened doesn't make any difference, how it's resolved to protect the OP does.

 

[huyfishin]

looks like a short short joy ride from the dealer.

To be honest something like that surface rust can happen after 30miles depending on road conditions. I put alot of brand new vehicles on the hoist with low mileage for paint protection services on rocker panels ect. The rust you see is only surface rust kinda like if you wash your vehicle and you let it sit for 30 minutes the brakes look rusty until u brake for the first time.

but who knows! I could be completely wrong. just my theory.

 

[JandS]

The dealership is not a stealership, Northstar Jeep in San Antonio. They’ve been nothing but supportive and honest. Purchased at MSRP. They actually sent the sales rep who sold it to me to see it first hand and photo. Sales rep thinks it’s “desert sand” and thinks it’s pretty clear it was taken into the sand hard. We actually found sand deep in some of the hollow support beams.

This is Jeeps problem. Dealership manager knows about it and is working on it. Let’s see what they say.

Sent a message to @JeepCares

Will keep forum posted as to what I learn

Just wanted to give you props for not jumping to conclusions and giving the dealer a chance to make it right.

 

[jellis4148]

I do see Jeeps come in with roof damage every once in a while. It sucks, but the dealer should have caught it when the transport dropped it off, and cited transportation damage. Maybe they did, and didn't tell you and that's why they are fixing it. As far as the using it. I don't think so. Every Jeep at EJS has to be sold as a company vehicle, if it has a VIN. Jeep has to put it into "service" as they call it, and sell it at the auction. Sometimes they take them back to engineering to tear apart, and inspect to see if any unknown issues come about for a future recall/campaign. The miles seem to me as the dealership drove it. It should've show up with 1-3 miles, and have about 10-12 after the PDI. I guarantee a couple of salesman, managers, or service guys drove it down the road to feel the power before you got the call then they said the miles are normal after a PDI. Not putting down the dealership, but after 22 years of selling cars I can almost promise this is what happened.

 

[JimLee]

Here is a compilation of what probably went down:

Delivery driver A: Yo bruski, check out what I’m delivering today, a 392 baby!
Delivery driver B: Oh shit that’s rad! Lets go stretch her legs before we drop it off dough!
Delivery driver A: Damn right! We go rip some donuts in them sand pits.

Few hours later...

Delivery driver A: Oh crapola I’m stuck, pull me outta here!
Delivery driver B: Oh alright! Shit.. I f'ed up the paint.
Delivery driver A: That’ll buff right out, we just pretend nothing happened.
Delivery driver B: Oh yea good idea.

 

[40”JLURD]

Photos for others to have to show your dealers if needed. Most of the rust is on the front axle, especially around front differential.
Any chance I can ask for another front axle assembly under warranty sighting coating/rust, possible differential structural damage?
Does the lemon law have any place if I take it 3 times for rust on differential considering it came from the factory like this?

Also of note, wheel BS is 6+” from a rough measure with a measuring tape.

Based on these pics, and the high mileage at delivery I’d say it’s 100% certain that SOMEONE ripped that baby through some WET sand. Could be a beach, by a river, or maybe a sand pit that was wet...

But wet sand was involved, dry sand doesn’t stick like mud and cause splash marks everywhere - or rust.

No way all these components got splash marks like that from transportation of any kind unless it was a damn hurricane and the driver was right next to the beach. Which seems extremely unlikely.

Hate to say it but all the other posters are right. Your 392 was joy ridden on some wet sand - 100%

and since this was obviously an unauthorized joy ride I guarantee they squeezed every single pony out of that brand new motor. Probably for about 20 miles

 

[The Last Cowboy]

Northstar has been around for like 50 years. It's a small dealer and has always been in the same location. That says something for them.

There is no sand like that in the San Antonio area to get into. I would say that is was probably driven on the factory test roads, which in March probably had been salted and sanded due to snow or ice. The chip in the roof probably happened on the transport truck from the rail yard to the dealer.

I'm pretty sure that the Jeeps used for press events had hundreds of miles put on them.

 

[40”JLURD]

Please follow up with the GPS History, which your dealer can access, please !

I’d be all over this like white on rice, and when it was discovered that it was joy ridden with concrete proof I’d be getting a brand new 392 Jeep order put in on the dealer!

 

[jeepken]

I'm pretty sure that the Jeeps used for press events had hundreds of miles put on them.

I just watched one of those press vids from EJS and he had 1125 miles on the odometer. Had to be a fun amped-up 15-20 mile break-in (ahem *joyride) on yours for someone. I hope the dealer quickly works it out with you.

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