Warranty voided for a spliced wire… WTH

[Antonio]

How does a chewed wire void warranty if not fixed by an authorized dealer ?? So you mean to tell me that if OP jeep transmission or brakes or some sort of unrelated issue happens we just gonna blame it on that wire these dealership are getting out of control with this bullshit of threatening a customer cause they are greedy!! Document all this and reach out to jeep directly, report this POS dealer and also try to reach out to a different dealer near by for a price quote to compare, dealers like this that provide shitty customer service that just want to rip people off should be addressed and looked into their practice by jeep @JeepCares your service is needed!!!

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[aldo98229]

This is why hate CDJR dealers. I don't mean the fact that a wire chewed by a rodent isn’t covered by a warranty, but that they think thousands of dollars in repairs is an acceptable response, the lies they add to instill fear, and that they say it all with a straight face.

Owning a Jeep has become as ridiculous as a BMW...

 

[Alan_Hepburn]

For a counterpoint: I have installed a toggle switch in our Jeeps' wiring harnesses feeding the tail lights. Had one crimp that was less than perfect and it came loose one day, unknown to me. Took it to the dealer because the left brake light quit working, and I did not think to check that toggle switch and the wiring - they checked it out, and found the switch I had added, and found the loose wire. They called me to let me know what the issue was, and that it was not covered by warranty, and I agreed and told them I can fix it myself. Went to pick it up and the service writer said that the tech figured that he was in there already so he fixed the connection and they covered it under the warranty! That's why I drive 30 miles over a mountain to this dealer rather than 5 miles to the local dealer!

 

[Retrograde]

...Went to pick it up and the service writer said that the tech figured that he was in there already so he fixed the connection and they covered it under the warranty!

Holy crap! If Jeep finds out which dealer it is, they'll pull his Jeep contract!

 

[Deleted member 59498]

Can a dealer even void a factory warranty or a paid for extended warranty? Who gives them that power?

 

[zrickety]

This is why hate CDJR dealers. I don't mean the fact that a wire chewed by a rodent isn’t covered by a warranty, but that they think thousands of dollars in repairs is an acceptable response, the lies they add to instill fear, and that they say it all with a straight face.

Owning a Jeep has become as ridiculous as a BMW...

Corporate mentality. The people driving these policies are nowhere near a dealership. Probably on a golf course somewhere.

 

[zrickety]

For a counterpoint: I have installed a toggle switch in our Jeeps' wiring harnesses feeding the tail lights. Had one crimp that was less than perfect and it came loose one day, unknown to me. Took it to the dealer because the left brake light quit working, and I did not think to check that toggle switch and the wiring - they checked it out, and found the switch I had added, and found the loose wire. They called me to let me know what the issue was, and that it was not covered by warranty, and I agreed and told them I can fix it myself. Went to pick it up and the service writer said that the tech figured that he was in there already so he fixed the connection and they covered it under the warranty! That's why I drive 30 miles over a mountain to this dealer rather than 5 miles to the local dealer!

I've met a good tech or 2 in my day. But they are never there the next time I go back...

 

[MountainRigged]

I've met a good tech or 2 in my day. But they are never there the next time I go back...

Exactly. All the good ones either get swallowed up in that bad mentality, or they leave.

 

[aldo98229]

If you are a good mechanic, you can make a better living at an independent shop that putting up with the grind at a franchised dealership.

 

[mwilk012]

If you are a good mechanic, you can make a better living at an independent shop that putting up with the grind at a franchised dealership.

And that’s with lower average costs the customers as well. Dealerships are bloated, significantly.

 

[CaJLMetalHead]

Google Maps should have an option similar to the "Avoid Tolls" / "Avoid Highways" options

--> Avoid Jeep Dealers

 

[redsyphon]

"Warranty voided because _________" should be part of a mad libs game lol

 

[Spank]

I had a dealership threaten to void the warranty on one of my JKs with an evap canister leak because I had scrapes on one of the rock rails and a control arm. The idiot service tech was astonished at the notion I took my Jeep with the word "Rubicon" affixed to the hood onto trails and other terrain that wasn't paved.

 

[SF Bay Sting-Gray]

Had same thing happen on wife's Honda. Homeowners insurance took care of it. Whole computer harness eaten by mice.

 

[CalPolyDM]

@JeepCares has not responded.

Will be filing a complaint with the OH attorney general… numerous concerns… #1 can they void the warranty for this issue… #2 the dealer has published rates, yet demands $800 for a 20 minutes repair, lots of legal issues with this one, regardless of the ability to void the warranty without using the exact dealer… #3 right to repair… #4 they charged me 1 hour for a determination that couldn’t have taken 10 minutes which could be billing fraud, similar to others who overbill, don’t recall anything that says they can round up to 1 hour increments regardless of time

… people have expressed due to all above, extortion, blackmail, usury, fraud, etc, etc…. I don’t know, but formal complaints are coming.

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