Warranty voided for a spliced wire… WTH

[CalPolyDM]

Anyone had this craziness … had a check engine light with a code P0010… took it to the dealer since under warranty and I haven’t touched the engine as far as mods to keep the warranty. They informed me a wire was eaten by a rodent, looks to be a conniving squirrel that lives around my house. Only took them a week to get around to telling me this without the car, different frustration.

So, they said to repair the damage… $800. They said to replace the harness… $1200. I asked them how much to just come get it and they gave me the hour charge to diagnose, said obviously not covered under warranty. I recently was laid off, so I said I would just come get it and have it fixed, they wanted too much… when I picked it up they said my warranty was invalidated if I didn’t pay the charge and have them do the repair. WTH… is this craziness or what… @JeepCares is this legit or just outrageous usury?

It took me 20 minutes to solder and splice the wire and check the connection/codes with the computer, yet they want $800 for the same repair. I can get a new harness for $120 If required…

Thoughts?

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[John VonJeep]

Dealer is being ridiculous charging that much. However, your homeowners insurance should cover this.

 

[mwilk012]

It’s definitely not covered by warranty but they are being absurd to claim that the repair in any way invalidates your warranty.

 

[CalPolyDM]

Dealer is being ridiculous charging that much. However, your homeowners insurance should cover this.

deductible is too high…

 

[CarbonSteel]

I had the same thing happen with my son's 2021 Dodge Challenger. The LED headlight unit is all one piece and the turn signals suddenly went out. I took it to the dealer and they found a rodent chewed the wires. They charged me $500 to fix it and said something similar that since it was now identified and in the system, it had to be repaired by an authorized center - aka only a dealer could fix it. I grudgingly paid to have it fixed.

Fortunately, this was during the peak of COVID and since my son was in military college, I sold it after the repair and made $3500 on it.

 

[CalPolyDM]

I had the same thing happen with my son's 2021 Dodge Challenger. The LED headlight unit is all one piece and the turn signals suddenly went out. I took it to the dealer and they found a rodent chewed the wires. They charged me $500 to fix it and said something similar that since it was now identified and in the system, it had to be repaired by an authorized center - aka only a dealer could fix it. I grudgingly paid to have it fixed.

Fortunately, this was during the peak of COVID and since my son was in military college, I sold it after the repair and made $3500 on it.

Sounds like you did pretty well on the sale!

 

[zrickety]

deductible is too high…

You did the right thing repairing it yourself. Dealers could do the right thing and redeem their reputations but greed is what motivates them, so sad.

 

[dabble]

Met a guy a few years ago in Huntsville, AL who had an '18 F150 with the 5.0 engine. He showed me a picture of a rat he caught in a trap. I asked where was that? He pointed to the carport. This rat had chewed $2k of harness damage in his engine compartment. He paid a $500 deductible and his insurance covered the repair. Afterwards he installed one of these. Hear that, I installed one in my F150. This is it.

Strobe lights and ultrasound. Mine came in a box of two from Amazon (I think).

 

[CalPolyDM]

Met a guy a few years ago in Huntsville, AL who had an '18 F150 with the 5.0 engine. He showed me a picture of a rat he caught in a trap. I asked where was that? He pointed to the carport. This rat had chewed $2k of harness damage in his engine compartment. He paid a $500 deductible and his insurance covered the repair. Afterwards he installed one of these. Hear that, I installed one in my F150. This is it.

Strobe lights and ultrasound. Mine came in a box of two from Amazon (I think).

My wife just got me this! Hopefully it works!

 

[JEEP4U]

Anyone had this craziness … had a check engine light with a code P0010… took it to the dealer since under warranty and I haven’t touched the engine as far as mods to keep the warranty. They informed me a wire was eaten by a rodent, looks to be a conniving squirrel that lives around my house. Only took them a week to get around to telling me this without the car, different frustration.

So, they said to repair the damage… $800. They said to replace the harness… $1200. I asked them how much to just come get it and they gave me the hour charge to diagnose, said obviously not covered under warranty. I recently was laid off, so I said I would just come get it and have it fixed, they wanted too much… when I picked it up they said my warranty was invalidated if I didn’t pay the charge and have them do the repair. WTH… is this craziness or what… @JeepCares is this legit or just outrageous usury?

It took me 20 minutes to solder and splice the wire and check the connection/codes with the computer, yet they want $800 for the same repair. I can get a new harness for $120 If required…

Thoughts?

Should have bought the harness and installed yourself

 

[Dave928]

It’s definitely not covered by warranty but they are being absurd to claim that the repair in any way invalidates your warranty.

they're claiming they'll void his warranty if he doesn't have them do the repair.

 

[mwilk012]

they're claiming they'll void his warranty if he doesn't have them do the repair.

Yea, they're theives.

 

[Crowbar]

I can understand the damage done by rodents isnt covered by warranty. And I could go along with 1 hr labor to solder the wire back together. But $800 and $1200 is just highway robbery. Coupled with blackmail.

 

[smokeythecat]

Dealer is being ridiculous charging that much. However, your homeowners insurance should cover this.

I wasn't aware that homeowners insurance paid anything out. Ever.

 

[Pnbld]

Good fix

Absurd, do business with a different dealer in the future

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