jellis4148
Well-Known Member
- Thread starter
- #1
Before I type anything I want to say that this is not for bashing dealers, MOPAR, Stellantis, Salesman, or Service Writers. If you have a problem with any of them, start your own post.
I work for a GM/CDJR store, and have for 22 years. My JLUR has a 3.5 Metalcloak lift, Fox 2.5's and 37" Beadlocks. I knew doing all this stuff would cause some warranty issues. That being said Stellantis has all the control over warranty issues, not the dealer. They are a photo company. If something is broke the dealer has to send pictures of the part, and the vehicle in then they decide if it is warranty or not. Now, that's not for every part. If I come in with a broke driveshaft they have to send pictures, and it will not be covered because of the lift height and other things. Stellantis has said they will not warranty driveline parts if a vehicle has over a 2" lift. My guess it because that's the biggest they offer. While I do agree some of the rules suck it's not our fault. Just like my Jeep. I do maintenance by the book including diff, transmission, and engine oil. Probably go a little overboard actually, but that's just how I am. It does suck that someone who did no modifications can do something stupid and get it covered under warranty, but I can't because of lift. The reason for this is I see a lot of people bashing dealers and acting like it's our fault. Believe me, most dealers want warranty repair. It's how we make money. Yes customer pay is better, but something is better than nothing. At least that's how we are here. Unfortunately If they say they won't warranty it, there is nothing we can do to change there mind. Once we send pics in, and they deny the claim we are screwed. Then it's our fault, and we don't want to work on your Jeep and so on. GM, Ford, and many other manufacturers are the exact same way. Only difference is we drive the most modified vehicle made. 98% of all Wranglers have some accessory on them. Several Billion dollar a year industry for just Jeeps. I do see both sides, we pay X dollars for something and expect it to work. Now, if something electrical goes wrong I'm covered still, but not much as far as powertrain goes. Anyway, just wanted to say that it's not always our fault. I do my best to help everyone, but I can only do what's allowed. After that it's out of my hands.
I work for a GM/CDJR store, and have for 22 years. My JLUR has a 3.5 Metalcloak lift, Fox 2.5's and 37" Beadlocks. I knew doing all this stuff would cause some warranty issues. That being said Stellantis has all the control over warranty issues, not the dealer. They are a photo company. If something is broke the dealer has to send pictures of the part, and the vehicle in then they decide if it is warranty or not. Now, that's not for every part. If I come in with a broke driveshaft they have to send pictures, and it will not be covered because of the lift height and other things. Stellantis has said they will not warranty driveline parts if a vehicle has over a 2" lift. My guess it because that's the biggest they offer. While I do agree some of the rules suck it's not our fault. Just like my Jeep. I do maintenance by the book including diff, transmission, and engine oil. Probably go a little overboard actually, but that's just how I am. It does suck that someone who did no modifications can do something stupid and get it covered under warranty, but I can't because of lift. The reason for this is I see a lot of people bashing dealers and acting like it's our fault. Believe me, most dealers want warranty repair. It's how we make money. Yes customer pay is better, but something is better than nothing. At least that's how we are here. Unfortunately If they say they won't warranty it, there is nothing we can do to change there mind. Once we send pics in, and they deny the claim we are screwed. Then it's our fault, and we don't want to work on your Jeep and so on. GM, Ford, and many other manufacturers are the exact same way. Only difference is we drive the most modified vehicle made. 98% of all Wranglers have some accessory on them. Several Billion dollar a year industry for just Jeeps. I do see both sides, we pay X dollars for something and expect it to work. Now, if something electrical goes wrong I'm covered still, but not much as far as powertrain goes. Anyway, just wanted to say that it's not always our fault. I do my best to help everyone, but I can only do what's allowed. After that it's out of my hands.
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