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Warning: JL steering issues

jeremyjeep

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**** Warning: Many of us are having problems with unresolved steering problems on the 2018 Jeep Wrangler JL. I wish someone would of shared this advice before my purchase, so I thought I would share this advice with you to save you the anguish. The 2019 models may or may not have this same issue, but be sure to check first before paying for your new Jeep Wrangler. ****

Summary: After reducing the tire pressure to the door jam advice of 37PSI, some of us are still having loose steering problems with our JL. The current TSB (Technical Service Bulletin), steering recalls, front end alignment, tightening the loose ball joints, etc. are not fixing the problem. Some dealerships will deny the existence of the steering problems on the Jeep Wrangler JLs, others will confirm it. Basically there is excessive play in the steering wheel causing you to constantly make corrections just to keep the vehicle in the lane. And the steering gets worse the warmer it is outside - like in the upper 80s or higher. Of course Wranglers are going to drive more like a truck, but they shouldn't be dangerous to drive either. Many JLs do not have this steering issue, so it looks like there must of been a bad batch of parts vs a design flaw. Point is, see the advice below to see if your brand new Jeep Wrangler JL has steering problems that can't be fixed, yet.

Evidence:

A. Steering thread 1: https://www.jlwranglerforums.com/forum/threads/loose-steering-feels-like-it-has-play-and-drifts.3691

B. Steering thread 2: https://www.jlwranglerforums.com/fo...e-problem-with-jl-wrangler-please-watch.6723/

C. Steering thread 3: https://www.jlwranglerforums.com/forum/threads/wrangler-steering-issues-survey.12343/

D. More steering threads: https://www.jlwranglerforums.com/forum/search/11827647/?q=steering&o=date&c[title_only]=1

E: National Highway Traffic Safety Administration: https://www.nhtsa.gov

F: Steering problem survey: Survey Results: https://docs.google.com/forms/d/e/1...xM0ZQzjhMVaXo8TICWUZN3xrsSpGo3g/viewanalytics (screen capture below)

G. There is a spike in Google searches on Jeep Wrangler steering related keyword phrases. Date range is 1/1/2004 to 8/27/18. Source: https://trends.google.com/trends/explore?date=2004-01-01 2018-08-27&geo=US&q=Jeep Wrangler steering. According to the Google keyword tool, there were 6,345 searches for Jeep Wrangler steering related keyword phrases in the last 30 days.

H. Law firms creating dedicated web pages for Jeep Wrangler JL steering problem related lawsuits. Example (search Google for even more examples): https://www.lemberglaw.com/2018-jeep-wrangler-problems-complaints-lemon/

Advice:

My advice would be to buy a JL from the lot vs ordering it, but drive it on the highway first for at least 30 miles to verify the steering problem doesn't exist. Be sure to check the tire pressure first and that it matches the door jam recommendations. Over inflated tires can make the handling poor. If you have to order it, check for the steering problem before paying for it. When one is excited when it first arrives, it is difficult to see the problem unless you get on a highway where it gets way worse.

To check (existing inventory or one you ordered) have someone sit in the drivers seat, start the steering wheel at 12:00, then slightly turn it while you watch the steering shaft and tires. You can see the steering shaft by opening the hood and looking where there steering wheel shaft would continue down to the front of the vehicle. You don't need to crawl under it to see it. All 3 should all turn in sync with maybe a tiny bit of delay, but not 1 to 3 inches of slop between the steering wheel and the tires. Otherwise, you will have difficulty keeping it in the lane while driving, looks like your drunk driving, and as someone else said so accurately, their old John Deere lawn more drives better.

@JeepCares

jeepsteeringsurvey.jpg
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jeremyjeep

jeremyjeep

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Any good video to help understand what to check? TIA.
If you search www.YouTube.com for 2018 Jeep Wrangler JL steering, you will find several. Here is just one. Fast forward it to 0:37. Notice the excessive play in the steering wheel before the tires react. The faster you go, the more you have to constantly correct it to keep it in lane. And no, this isn't me in the video.



And watch this too for this poor guy's experience with other problems.

 

Demonic

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I remember seeing in another thread and also in the comments section for one of the vids that a PCM flash helped noticeably because some of the JL's were coming from the factory improperly programmed?
 
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jeremyjeep

jeremyjeep

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I remember seeing in another thread and also in the comments section for one of the vids that a PCM flash helped noticeably because some of the JL's were coming from the factory improperly programmed?
It helped a small amount of similar steering symptoms, but not this exact one. Most reported the steering TSB flash update did not fix their problem. Here is the thread: https://www.jlwranglerforums.com/fo...ering-feels-like-it-has-play-and-drifts.3691/

And here is a 14 second video after someone had their steering box replaced in attempt to fix the problem. It demonstrates that excessive play. It still has the same steering problem per the person who posted the video.

 

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ChattVol

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I've got about 2" of play in my steering and have an appt with dealer to look at it on Monday. Any solutions out there?
 

ChattVol

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**** Warning: Many of us are having problems with unresolved steering problems on the 2018 Jeep Wrangler JL. I wish someone would of shared this advice before my purchase, so I thought I would share this advice with you to save you the anguish. The 2019 models may or may not have this same issue, but be sure to check first before paying for your new Jeep Wrangler. ****

Summary: After reducing the tire pressure to the door jam advice of 37PSI, some of us are still having loose steering problems with our JL. The current TSB (Technical Service Bulletin), steering recalls, front end alignment, tightening the loose ball joints, etc. are not fixing the problem. Some dealerships will deny the existence of the steering problems on the Jeep Wrangler JLs, others will confirm it. Basically there is excessive play in the steering wheel causing you to constantly make corrections just to keep the vehicle in the lane. And the steering gets worse the warmer it is outside - like in the upper 80s or higher. Of course Wranglers are going to drive more like a truck, but they shouldn't be dangerous to drive either. Many JLs do not have this steering issue, so it looks like there must of been a bad batch of parts vs a design flaw. Point is, see the advice below to see if your brand new Jeep Wrangler JL has steering problems that can't be fixed, yet.

Evidence:

A. Steering thread 1: https://www.jlwranglerforums.com/forum/threads/loose-steering-feels-like-it-has-play-and-drifts.3691

B. Steering thread 2: https://www.jlwranglerforums.com/fo...e-problem-with-jl-wrangler-please-watch.6723/

C. Steering thread 3: https://www.jlwranglerforums.com/forum/threads/wrangler-steering-issues-survey.12343/

D. More steering threads: https://www.jlwranglerforums.com/forum/search/11827647/?q=steering&o=date&c[title_only]=1

E: National Highway Traffic Safety Administration: https://www.nhtsa.gov

F: Steering problem survey: Survey Results: https://docs.google.com/forms/d/e/1...xM0ZQzjhMVaXo8TICWUZN3xrsSpGo3g/viewanalytics (screen capture below)

G. There is a spike in Google searches on Jeep Wrangler steering related keyword phrases. Date range is 1/1/2004 to 8/27/18. Source: https://trends.google.com/trends/explore?date=2004-01-01 2018-08-27&geo=US&q=Jeep Wrangler steering. According to the Google keyword tool, there were 6,345 searches for Jeep Wrangler steering related keyword phrases in the last 30 days.

H. Law firms creating dedicated web pages for Jeep Wrangler JL steering problem related lawsuits. Example (search Google for even more examples): https://www.lemberglaw.com/2018-jeep-wrangler-problems-complaints-lemon/

Advice:

My advice would be to buy a JL from the lot vs ordering it, but drive it on the highway first for at least 30 miles to verify the steering problem doesn't exist. Be sure to check the tire pressure first and that it matches the door jam recommendations. Over inflated tires can make the handling poor. If you have to order it, check for the steering problem before paying for it. When one is excited when it first arrives, it is difficult to see the problem unless you get on a highway where it gets way worse.

To check (existing inventory or one you ordered) have someone sit in the drivers seat, start the steering wheel at 12:00, then slightly turn it while you watch the steering shaft and tires. You can see the steering shaft by opening the hood and looking where there steering wheel shaft would continue down to the front of the vehicle. You don't need to crawl under it to see it. All 3 should all turn in sync with maybe a tiny bit of delay, but not 1 to 3 inches of slop between the steering wheel and the tires. Otherwise, you will have difficulty keeping it in the lane while driving, looks like your drunk driving, and as someone else said so accurately, their old John Deere lawn more drives better.

@JeepCares

jeepsteeringsurvey.jpg
Here's my steering video from this morning. Is your steering about like this? @JeepCares
 
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jeremyjeep

jeremyjeep

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Here's my steering video from this morning. Is your steering about like this? @JeepCares
Yes and it drifts. Many are reporting the exact same thing with similar videos in the steering threads.
 

IPvFletch

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You aren't an official JL owner unless you've posted about steering. :clap:

Can we please get a few more threads on steering issues? :like:

Can the Toyota trolls please go away and stop making up more posts and "fake news" on steering? :giggle:
 

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Holymoly1963

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You aren't an official JL owner unless you've posted about steering. :clap:

Can we please get a few more threads on steering issues? :like:

Can the Toyota trolls please go away and stop making up more posts and "fake news" on steering? :giggle:
Sometimes the squeaking wheel does get greased.
 
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jeremyjeep

jeremyjeep

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This JL owner got a replacement JL for the welding issue. His brand new JL replacement has steering issues - https://www.jlwranglerforums.com/fo...-w-repair-procedure.16255/page-50#post-418383

Near accident in a JL due to steering problems, brought to dealer 3 times, still not fixed, has less than 500 miles on it. https://www.jlwranglerforums.com/fo...the-2018-wrangler-jl.14280/page-3#post-387753

Several new posts with more steering issues on the main JL Wrangler steering thread: https://www.jlwranglerforums.com/forum/threads/loose-steering-feels-like-it-has-play-and-drifts.3691
 

Gadgetguru

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How about the opposite. The steering in ours is tight and responsive to the point it is "twitchy". Takes very little input at the steering wheel to make a big difference at the tires. You try to make a small correction, whether while driving straight, a curve, turning, and end up with a bigger correction than what you wanted. My wife is still trying to get used to it.
 
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jeremyjeep

jeremyjeep

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How about the opposite. The steering in ours is tight and responsive to the point it is "twitchy". Takes very little input at the steering wheel to make a big difference at the tires. You try to make a small correction, whether while driving straight, a curve, turning, and end up with a bigger correction than what you wanted. My wife is still trying to get used to it.
A Wrangler is going to drive more like a truck / SUV vs a car, which is why most of us want a Wrangler. The best way to see if your JL is the odd one out, is to drive multiple JLs to compare to see if that is normal or not. You can go to a different dealership with a different vehicle and pretend you are not a Jeep owner. Then test drive 3 or 4 JLs of the same trim model as your's. Be sure to highway test drive it.
 

Gadgetguru

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A Wrangler is going to drive more like a truck / SUV vs a car, which is why most of us want a Wrangler. The best way to see if your JL is the odd one out, is to drive multiple JLs to compare to see if that is normal or not. You can go to a different dealership with a different vehicle and pretend you are not a Jeep owner. Then test drive 3 or 4 JLs of the same trim model as your's. Be sure to highway test drive it.
That's the thing, it doesn't drive like a truck at all. At least not like a "real" or heavy duty truck which is what my wife and I have been used to driving for years. The steering is very tight and responsive, in other words, it is very good. Heavy duty trucks with a solid front axle and gear box have relatively loose and sloppy steering. Additionally, the turning radius is unbelievably tight. Combined, these two things make the steering feel twitchy to us. I'm sure she'll get used to it eventually.
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