V41 recall - parts not available at any dealer in my area

[RagTopDeluxe]

Same here in N California had Jeep Cares help and was told it would be done in 2 weeks and that was 3 weeks ago so Im still waiting

Folsom Jeep had seven of them when I had mine done a few weeks ago.

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[Fitzz47]

For more than 3 weeks I am trying to schedule an appointment for the V41 recall. But dealers do not have parts (Northern Nevada). I just receive reminders thought the app that I should do the recall as soon as possible. Believe me, I try... What's wrong? Does anyone else have the same issues? @JeepCares

My dealer claims they can only get 2 per week. I have two jl and got lucky one guy didn’t show so I got his. And the other came
This week.

 

[Kraty1]

Been waiting almost a month (on the 19th) for mine, outside of Chicago

 

[Rudolph Hart]

This all seems a bit messed up....I had mine done on Thursday, the dealership had the parts in a couple of weeks ago...I’m in the U.K. lol

 

[wranglerguyman]

This all seems a bit messed up....I had mine done on Thursday, the dealership had the parts in a couple of weeks ago...I’m in the U.K. lol

There's a lot of bias going on towards where you purchased it. From them? No problem, you'll get taken care of right away. Oh, you purchased it somewhere else? Okay we'll give you a call when it comes in.

And then you wait for a month and nothing.

 

[JohnnyB54]

There's a lot of bias going on towards where you purchased it. From them? No problem, you'll get taken care of right away. Oh, you purchased it somewhere else? Okay we'll give you a call when it comes in.

And then you wait for a month and nothing.

I was waiting for a new passenger seat frame as mine had a popping noise when anyone would sit on it. I had to wait 2 months for a new frame Since it was on back order. When I took my Jeep in for the seat repair I asked about the recall. I was told no problem. They fixed it the same day as the seat frame and I didn’t buy from them as I got a much better deal out if state.

 

[wranglerguyman]

I was waiting for a new passenger seat frame as mine had a popping noise when anyone would sit on it. I had to wait 2 months for a new frame Since it was on back order. When I took my Jeep in for the seat repair I asked about the recall. I was told no problem. They fixed it the same day as the seat frame and I didn’t buy from them as I got a much better deal out if state.

I've been waiting for a month now at Westbury, Garden City and Bayside. Neither have called me back yet.

 

[JohnnyB54]

I've been waiting for a month now at Westbury, Garden City and Bayside. Neither have called me back yet.

I had mine done at Smith Haven Jeep. I had no issue getting the recall done last week. Good luck.

 

[JeepCares]

My dealer claims they can only get 2 per week. I have two jl and got lucky one guy didn’t show so I got his. And the other came
This week.

Been waiting almost a month (on the 19th) for mine, outside of Chicago

I've been waiting for a month now at Westbury, Garden City and Bayside. Neither have called me back yet.

Please don't hesitate to reach out to our team via private message if you are in need of assistance while your Jeep is at your dealer.

Darlene
Jeep Social Care Specialist

 

[Kraty1]

Please don't hesitate to reach out to our team via private message if you are in need of assistance while your Jeep is at your dealer.

Darlene
Jeep Social Care Specialist

Thanks @JeepCares my dealer actually contacted me today and I have an appointment for the 24th.

 

[SABLE RHINO]

After driving my jeep for 30k miles, I got used to the loose steering but I didn't like how the jeep jumped around after hitting bumpy roads at highway speeds. After installing the fox stabilizer, it help keep the jeep planted to the ground. BUT, what I installed was the ATS which has 25 adjustments going from loose to tight. So I can adjust it to my liking, hence why I can't really say anything about the regular fox stabilizer.

The good thing about the ATS fox stabilizer is the adjustability. The bad thing is the price. Luckily, Jeep reimbursed me for it.

What process did you use to get reimbursed? Who did you contact and what did you have to provide them?

 

[JeepCares]

Thanks @JeepCares my dealer actually contacted me today and I have an appointment for the 24th.

Glad to hear it, Kraty1! Please feel free to contact us for additional support at any time.

Darlene
Jeep Social Care Specialist

 

[ltivarovsky]

In So. California. Called a local Jeep dealer a month ago. He sad no parts in stock, asked me to call in two weeks...same result. And another two weeks - still no parts.

 

[JeepCares]

In So. California. Called a local Jeep dealer a month ago. He sad no parts in stock, asked me to call in two weeks...same result. And another two weeks - still no parts.

Hi ltivarovsky,

I sincerely regret to hear of the delay your dealer is experiencing. If it would be of interest, I would be happy to escalate a case on your behalf to connect you with a case specialist who can work alongside your dealer to try and get the part in sooner. Please follow up with me via PM to proceed in this manner.

Mark
Jeep Social Care Specialist

 

[vstammer1]

So after being told originally 2-3 weeks for part to come in, today marked day 25 so I decided to call to check part status. Upon asking for service advisor I was placed on hold for several minutes and then receptionist got back on the line and said no one was available in service to take my call because they were "all busy with customers", to which I almost laughed, after which she said "I could leave a message and someone would call me back". This to caused me almost to laugh, but I held it together and politely told her that in my experience when I am told that someone will call me back they rarely do, to which she asked if I would like to continue holding the line, and I agreed. After several minutes the receptionist got back on the line and firmly told me that no one was available and would not be available anytime soon to speak to me....
So I threw her a curve ball and asked if there just might be someone in the parts department I might be able to speak with....she was speechless for a few seconds before finally saying yes and transferring my call. I spoke to the gentleman in parts and explained that I had been told that my recall part (V41) was ordered by my service advisor and I was checking to see if it had come in. He then puts me on hold for a minute before telling me that it had been "ordered on the 20th of September" and had either just arrived or would be arriving shortly. I was surprised I told him that even though I had called on August 29 it had not been ordered until Sept 20th. He then went on to explain that they are only "allowed to order 5 units per week for this recall" and that when I called I was placed on a waiting list and it wasn't until the 20th that it became my turn for a unit to be ordered in for my Jeep. I told him that the service advisor sure did not explain the process to me that way. So then he asked if he should check to see if my part had come in..... "by all means, please do" I responded! Guess what, he informed that it was indeed sitting on the shelf with a tag and my name on it. I thought to myself, gee, I wonder how long it was going to be before someone was going to call me. (I politely decided to keep those thoughts to myself!) So then the parts guy says " would you like me to transfer you over to service department so you can schedule an appointment?" I giggled and then had to tell him that I was told that they were all too busy to speak to me.... He insisted, so I waited a minute, and low and behold a service advisor answers and asks what I needed help with. I explain that I had just spoke to so and so in parts department and that the recall part for my vehicle had come in and that I also wanted to schedule my first oil change, and have a rattle checked out as well. She had to excuse herself and placed me on hold (apparently to confirm with the parts guy that indeed my recall part had come in!). She finally gets my contact info (because apparently even though I just bought a brand new Jeep from them I was not yet "in their system") and we agree on this Thursday at 10:00am. She said 1 hour for the recall, 1/2 for oil change, + however long it would take to diagnose my rattle complaint.
A very long story but the point here is this call was about 10-15 minutes and a little disappointing. Disappointing for me because I did not feel like after buying a $50,000 vehicle that I was getting any level of personalized service, I was just a number. My expectations were obviously way too high. I would have liked to hear something on a more personalized level like " I see here Mr. xxxxx that you just recently purchased this Jeep brand new from us and we would like to welcome you to the service department here at xxxxx dealership and we plan on taking very good care of you and your new Jeep. My name is xxxxx, and I will be your service advisor working with you to get you all fixed up and back on the road in no time".
Silly me!
I hope that none of the recent negative issues that I have read about will present themselves on my first service visit this Thursday either, like too much oil, or worse, no oil replaced, and also putting the stabilizer on facing correct direction...

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