Sponsored

V41 Recall Installed Upside Down Club

Was your V41 recall successful first time round?


  • Total voters
    108

GeeBee

Well-Known Member
First Name
Gus
Joined
May 31, 2019
Threads
10
Messages
124
Reaction score
84
Location
Aberdeen, Scotland
Vehicle(s)
JLU Rubicon 2.0 GME
Occupation
Engineering Manager
So my V41 recall resulted in the the replacement stabilizer being installed upside down which was a total waste of time for both myself and the dealer. Seems I'm not the only one this has happened to. I'm interested to see what percentage of owners out there also endured the hassle of having to get the workshop to install it properly a second time. Maybe Jeep will get their techs to actually read the instructions/factory stickers if enough people flag it as a problem.
Sponsored

 

Token

Well-Known Member
First Name
Dave
Joined
Apr 11, 2019
Threads
8
Messages
286
Reaction score
456
Location
Toronto
Vehicle(s)
2019 JLUR
The whole job pays the tech 18 minutes.

So by the time they get the keys, find the Jeep in the lot, bring it in, and lift it up.... There's no time left for reading instructions.

Nevermind getting the torque wrench out of the toolbox to finish that job.

Air impact... Spin the old one off, slap the new one on, and crank it down.
 

blnewt

Well-Known Member
First Name
Brad
Joined
Oct 8, 2018
Threads
96
Messages
9,876
Reaction score
23,794
Location
New Mexico
Vehicle(s)
2019 Jeep JL V6 SportS, (Retired 74 CJ-5, 80 CJ-7)
Occupation
Just ask @cosine he knows!
The whole job pays the tech 18 minutes.

So by the time they get the keys, find the Jeep in the lot, bring it in, and lift it up.... There's no time left for reading instructions.

Nevermind getting the torque wrench out of the toolbox to finish that job.

Air impact... Spin the old one off, slap the new one on, and crank it down.
Do the new fasteners come w/ the damper or do they have to get them out of the parts bin?
Or do they just say f-it and put the old ones back on???

Wish I could just take the recall slip to the dealer and have them just give me the new one to DIY install and I could bring back the old one as proof.
 

Token

Well-Known Member
First Name
Dave
Joined
Apr 11, 2019
Threads
8
Messages
286
Reaction score
456
Location
Toronto
Vehicle(s)
2019 JLUR
Do the new fasteners come w/ the damper or do they have to get them out of the parts bin?
Or do they just say f-it and put the old ones back on???

Wish I could just take the recall slip to the dealer and have them just give me the new one to DIY install and I could bring back the old one as proof.
Their parts Dept should supply the tech with the new hardware.
Of course if they install it upside down, then have to flip it later, they won't replace the fasteners.
Even though FCA considers them one time use.
 

blnewt

Well-Known Member
First Name
Brad
Joined
Oct 8, 2018
Threads
96
Messages
9,876
Reaction score
23,794
Location
New Mexico
Vehicle(s)
2019 Jeep JL V6 SportS, (Retired 74 CJ-5, 80 CJ-7)
Occupation
Just ask @cosine he knows!
Their parts Dept should supply the tech with the new hardware.
Of course if they install it upside down, then have to flip it later, they won't replace the fasteners.
Even though FCA considers them one time use.
Yeah, if they can't read a sticker that clearly points to "Front of vehicle" there's plenty of other things that may get ignored :(
 

Sponsored

OP
OP
GeeBee

GeeBee

Well-Known Member
First Name
Gus
Joined
May 31, 2019
Threads
10
Messages
124
Reaction score
84
Location
Aberdeen, Scotland
Vehicle(s)
JLU Rubicon 2.0 GME
Occupation
Engineering Manager
The whole job pays the tech 18 minutes.

So by the time they get the keys, find the Jeep in the lot, bring it in, and lift it up.... There's no time left for reading instructions.

Nevermind getting the torque wrench out of the toolbox to finish that job.

Air impact... Spin the old one off, slap the new one on, and crank it down.
9 minutes if you have to do the job twice ;)

Seriously though, between driving to the dealer, reporting the bad job and hanging around in the customer waiting area I spent the best part of six hours of my own time getting this job done properly. This is not a good PR exercise for the company if the V41 'superfix' for death wobble is getting hamstrung by a significant portion of the replacements being installed incorrectly. If someone in head office has allowed 18 minutes per job and it's not a realistic time to guarantee a satisfactory installation then really the problem still lies with Jeep.
 

Greg H

Well-Known Member
First Name
Greg
Joined
Jan 2, 2019
Threads
16
Messages
288
Reaction score
184
Location
Vallecito Lake, CO
Vehicle(s)
2018 Wrangler Unlimited JL Rubicon
Mine was installed correctly the first time. I asked if I could also get the updated track bar even though I dont have the wondering issue. The service order writer said if I tell him I have to keep making small steering corrections to keep it going straight they would replace it per the TSB. So I told him it did and they replaced it also. Jeep drove great before and after. But steering does feel a little stiffer now which I like.
 

JeepCares

Well-Known Member
Joined
Feb 1, 2018
Threads
15
Messages
5,092
Reaction score
2,568
Location
Auburn Hills, MI
Vehicle(s)
JL
So my V41 recall resulted in the the replacement stabilizer being installed upside down which was a total waste of time for both myself and the dealer. Seems I'm not the only one this has happened to. I'm interested to see what percentage of owners out there also endured the hassle of having to get the workshop to install it properly a second time. Maybe Jeep will get their techs to actually read the instructions/factory stickers if enough people flag it as a problem.
Hi GeeBee, if you end up going to the dealer feel free to reach out to us. We are happy to open a case and provide an extra layer of assistance.

Kaitlin
Jeep Cares
 
OP
OP
GeeBee

GeeBee

Well-Known Member
First Name
Gus
Joined
May 31, 2019
Threads
10
Messages
124
Reaction score
84
Location
Aberdeen, Scotland
Vehicle(s)
JLU Rubicon 2.0 GME
Occupation
Engineering Manager
Hi GeeBee, if you end up going to the dealer feel free to reach out to us. We are happy to open a case and provide an extra layer of assistance.

Kaitlin
Jeep Cares
Hi Kaitlin,

Thanks for the offer but I'm in the UK and we have to survive without Jeep Cares :)
 

jessedacri

Well-Known Member
First Name
Jesse
Joined
Aug 23, 2019
Threads
30
Messages
1,095
Reaction score
1,885
Location
Los Angeles, CA
Vehicle(s)
2019 Bright White 2dr JL Rubicon 3.6
My '19 bought last month already had V41 completed and the arrow points the right direction, thankfully.
 

Sponsored

jmcdtucson

Well-Known Member
First Name
Jerel
Joined
Jun 17, 2018
Threads
12
Messages
698
Reaction score
661
Location
Tucson, AZ
Vehicle(s)
2018 JLU Sport S
Vehicle Showcase
1
The whole job pays the tech 18 minutes.

So by the time they get the keys, find the Jeep in the lot, bring it in, and lift it up.... There's no time left for reading instructions.

Nevermind getting the torque wrench out of the toolbox to finish that job.

Air impact... Spin the old one off, slap the new one on, and crank it down.
Exactly - it seems like FCA is purposely discouraging warranty work by under-compensating the dealer. Seriously if you took it into any mechanic they'd probably charge you an hour just to cover their overhead. And that's only fair, by the time they schedule you, reserve time for you, take possession of your vehicle, get it onto the lift, find the tools/parts they need, read any instructions, do the actual work, collect payment, return the vehicle to you, an hour of labor is only fair.
 

Arterius2

Well-Known Member
First Name
Jerry
Joined
Dec 29, 2018
Threads
42
Messages
3,556
Reaction score
4,828
Location
Vancouver, BC
Vehicle(s)
2018 JLU Sahara 2.0L
The whole job pays the tech 18 minutes.

So by the time they get the keys, find the Jeep in the lot, bring it in, and lift it up.... There's no time left for reading instructions.

Nevermind getting the torque wrench out of the toolbox to finish that job.

Air impact... Spin the old one off, slap the new one on, and crank it down.
So how much do they pay the tech to have the vehicle brought back and redo the work correctly?

My suspicion is that these are installed incorrectly on purpose to turn it into a warranty repair instead of recall.
 
OP
OP
GeeBee

GeeBee

Well-Known Member
First Name
Gus
Joined
May 31, 2019
Threads
10
Messages
124
Reaction score
84
Location
Aberdeen, Scotland
Vehicle(s)
JLU Rubicon 2.0 GME
Occupation
Engineering Manager

NCIC105

Well-Known Member
Joined
Aug 26, 2018
Threads
11
Messages
351
Reaction score
291
Location
Upstate SC
Vehicle(s)
2018 Rubicon
Anyone have pic of the correct and incorrect way this item should be mounted?
 

Rusty Teeth

Well-Known Member
Joined
Mar 16, 2018
Threads
19
Messages
219
Reaction score
53
Location
York,PA 17408
Vehicle(s)
2021 JL Sahara Altitude
Occupation
Electronics Tech/ Fabricator/ 5G Fiber Optic Cellular Tech
Oil path return must be hanging towards road, arrow can be spun in upper part of stabilizer to be front or back. You can see pod on one and the other has no pod.

I was told they put 6 on all in wrong configuration. Then they explored the bullitin explaining what this oil passage does

Screenshot_20191003-140529_Gallery.jpg


Screenshot_20191003-140513_Gallery.jpg
Sponsored

 
 



Top