V41 Recall Installed Upside Down Club

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Was your V41 recall successful first time round?

  1. Yes

    62.0%
  2. No

    38.0%
  1. GeeBee

    GeeBee Well-Known Member

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    Gus
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    So my V41 recall resulted in the the replacement stabilizer being installed upside down which was a total waste of time for both myself and the dealer. Seems I'm not the only one this has happened to. I'm interested to see what percentage of owners out there also endured the hassle of having to get the workshop to install it properly a second time. Maybe Jeep will get their techs to actually read the instructions/factory stickers if enough people flag it as a problem.
     
  2. Token

    Token Well-Known Member

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    Dave
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    The whole job pays the tech 18 minutes.

    So by the time they get the keys, find the Jeep in the lot, bring it in, and lift it up.... There's no time left for reading instructions.

    Nevermind getting the torque wrench out of the toolbox to finish that job.

    Air impact... Spin the old one off, slap the new one on, and crank it down.
     
  3. blnewt

    blnewt Well-Known Member

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    Brad
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    Do the new fasteners come w/ the damper or do they have to get them out of the parts bin?
    Or do they just say f-it and put the old ones back on???

    Wish I could just take the recall slip to the dealer and have them just give me the new one to DIY install and I could bring back the old one as proof.
     
  4. Token

    Token Well-Known Member

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    Dave
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    Their parts Dept should supply the tech with the new hardware.
    Of course if they install it upside down, then have to flip it later, they won't replace the fasteners.
    Even though FCA considers them one time use.
     
  5. blnewt

    blnewt Well-Known Member

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    Yeah, if they can't read a sticker that clearly points to "Front of vehicle" there's plenty of other things that may get ignored :(
     
  6. OP
    OP
    GeeBee

    GeeBee Well-Known Member

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    9 minutes if you have to do the job twice ;)

    Seriously though, between driving to the dealer, reporting the bad job and hanging around in the customer waiting area I spent the best part of six hours of my own time getting this job done properly. This is not a good PR exercise for the company if the V41 'superfix' for death wobble is getting hamstrung by a significant portion of the replacements being installed incorrectly. If someone in head office has allowed 18 minutes per job and it's not a realistic time to guarantee a satisfactory installation then really the problem still lies with Jeep.
     
  7. Greg H

    Greg H Well-Known Member

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    Greg
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    Mine was installed correctly the first time. I asked if I could also get the updated track bar even though I dont have the wondering issue. The service order writer said if I tell him I have to keep making small steering corrections to keep it going straight they would replace it per the TSB. So I told him it did and they replaced it also. Jeep drove great before and after. But steering does feel a little stiffer now which I like.
     
  8. JeepCares

    JeepCares Well-Known Member

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    Hi GeeBee, if you end up going to the dealer feel free to reach out to us. We are happy to open a case and provide an extra layer of assistance.

    Kaitlin
    Jeep Cares
     
  9. OP
    OP
    GeeBee

    GeeBee Well-Known Member

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    Hi Kaitlin,

    Thanks for the offer but I'm in the UK and we have to survive without Jeep Cares :)
     
  10. jessedacri

    jessedacri Well-Known Member

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    My '19 bought last month already had V41 completed and the arrow points the right direction, thankfully.
     
  11. jmcdtucson

    jmcdtucson Well-Known Member

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    Exactly - it seems like FCA is purposely discouraging warranty work by under-compensating the dealer. Seriously if you took it into any mechanic they'd probably charge you an hour just to cover their overhead. And that's only fair, by the time they schedule you, reserve time for you, take possession of your vehicle, get it onto the lift, find the tools/parts they need, read any instructions, do the actual work, collect payment, return the vehicle to you, an hour of labor is only fair.
     
  12. Arterius2

    Arterius2 Well-Known Member

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    So how much do they pay the tech to have the vehicle brought back and redo the work correctly?

    My suspicion is that these are installed incorrectly on purpose to turn it into a warranty repair instead of recall.
     
  13. OP
    OP
    GeeBee

    GeeBee Well-Known Member

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    Gus
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    Engineering Manager
  14. NCIC105

    NCIC105 Well-Known Member

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    Anyone have pic of the correct and incorrect way this item should be mounted?
     
  15. Rusty Teeth

    Rusty Teeth Well-Known Member

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    Oil path return must be hanging towards road, arrow can be spun in upper part of stabilizer to be front or back. You can see pod on one and the other has no pod.

    I was told they put 6 on all in wrong configuration. Then they explored the bullitin explaining what this oil passage does

    Screenshot_20191003-140529_Gallery.jpg

    Screenshot_20191003-140513_Gallery.jpg
     
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