My 2018 Wrangler JL Unlimited is in the shop now for this and also other radio problems (power cycling when USB plugged in, shocks from volume knob). Took 6 times to service for them to see the problem. They've had the car almost a week and have contacted Chrysler to see if they have any ideas. They're baffled.I’ve searched for this and cannot find anything specific to the new wranglers. I have a JLU Rubicon and have been using my Console USB port (media input 2) for my iPhone and CarPlay. It has worked perfectly until today. I’ve checked fuses, and swapped phone cords with no luck. Other USB ports work and support CarPlay but I cannot figure out what happened to the console USB port.
The weird thing is that after my Jeep is turned off and not on accessory mode, the console port starts to actively charge my phone. It does not charge my phone or even show a connection with the Jeep on but for whatever reason works with the Jeep off.
Any help or tricks? I cannot figure out how to reboot the Uconnect either. Thanks guys
try this. from another post.Hi everyone,
I came across some internal information that might help. With recent iOS updates, iPhones may have had the USB accessibility option turned off. To verify this, go under Settings > Touch ID & Passcode > USB Accessories. If turning this on doesn't fix the issue, I would recommend checking in with your dealership to schedule an inspection. DM us if you have any questions or need further assistance!
Jeep Social Care Specialist
What happened with your Wrangler? Mine is doing the same things. I rolled out of the dealership 3 weeks ago and USB’s radio and back up camera haven’t worked since. Dealership made me wait the 3 weeks for an appointment.My 2018 Wrangler JL Unlimited is in the shop now for this and also other radio problems (power cycling when USB plugged in, shocks from volume knob). Took 6 times to service for them to see the problem. They've had the car almost a week and have contacted Chrysler to see if they have any ideas. They're baffled.
You just saved me a ton of headache to try and go to the dealership for this!I'm dusting off this old thread because I had the same thing happen to me this morning. Both my USB2 and USB3 ports weren't working, the LED light surrounding them was out, and plugging anything into USB1 was futile because the screen kept telling me an supported device was already plugged in.
Just like most technology, a nice hard reset did the trick. I pulled fuse F11 from the fuse box which controls power to the UConnect's USB and auxiliary ports, waited a few seconds, popped it back in, and all was good. I didn't see this mentioned here when troubleshooting the issues you guys were running into, but should it happen to someone else, I'd try the fuse before going through the tedious process of having the dealership replace a bunch of hardware.
Have you had any problems since getting the replacement?Just got off the phone with Jeep. They confirmed a verity of problems with the 7” radios and CarPlay. No solutions have been identified. I was told that the dealership would be paid under warranty to replace the 7” with the 8” display that don’t seem to have the CarPlay problem (couple hours labor). Side note..... I was informed that “some” have a special bracket installed to house the 7” and that bracket would have to be removed. That would add hours onto the repair/replacement.