neil
Well-Known Member
- First Name
- neil
- Joined
- Sep 21, 2020
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- 682
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- Dallas, TX
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- 20 JLUR, 21 JLUR and others
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I hear you, in no world should your instructions for service be overlooked. And to bicker over 10 bucks to do a 5 tire rotation vs 4 when the jeeps already on a rack....geeze. And if you wanted it corrected you could have prob went and bought a 1/2 drive set in their loaner and fix it in the lot before they even figured it out.Subaru made it right. They took responsibility, apologized, gave me a loaner without me having to ask, and gave me daily updates on the repair status. I chalk that up to "mistakes happen" and every other service we've done with them has been timely and done correctly.
Jeep told me "Jeep Wave doesn't cover 5 tire rotations, so it's $10 extra" when I pointed out that my tire rotation wasn't done like I requested. When I told him I would have been happy to pay $10 for it and asked why they didn't tell me at drop off or call to inform me/ask permission, he didn't have an answer and told me they'd fix it when I brought my Jeep for the steering rack TSB (which took over 2 months to get a frickin' part in, but probably not the dealership's fault). That's when they overfilled my oil. And my steering wheel isn't centered anymore. Crappy workmanship to me is not acceptable. Not at dealership shop rates. I don't really care if corporate is paying - I've never had an issue with Toyota or Mazda or Subaru dealership service.
Jeep service sucks and I'm unwilling to give them a chance to fix it 1) during a pandemic and 2) when I'm slammed at my own work and don't want to spend time ferrying my vehicle back and forth.
But yeah I did a timing belt change and replaced the suspension on my old Miata and done brakes on my other vehicles no problem so I am decently capable or turning a wrench. I'm fine doing it myself, I just would have preferred to save the money and time on oil changes. Local indy chains are more than capable of taking care of 90% of peoples' typical service needs like oil, tires, and brakes. I have a local one that does good work that I used when I couldn't get in to the Mazda or Subaru dealers but looks like they're getting *all* of the Jeep work I don't want to DIY.
Sorry for the novel. It's just frustrating that Chrysler/Jeep/Dodge/RAM want to sell $50k, 60k+ Jeeps and god knows how expensive the TRX and crap is gonna be but they refuse to have enough attention to detail to even take care of basic services and TSBs for owners. I'm gonna be in the market for a loaded minivan in the next 2-5 years and the crappy Jeep service has definitely soured my interest in the Pacifica. Which is a shame because it's such a nice vehicle.
You might be able to recenter your steering wheel - simple adjustment to center, google it.
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