Rudolph Hart
Well-Known Member
- First Name
- John
- Joined
- Feb 23, 2019
- Threads
- 18
- Messages
- 3,491
- Reaction score
- 25,664
- Location
- Cheshire UK
- Vehicle(s)
- 2018 JLUR GME Mojito!
- Occupation
- Semi retired
- Thread starter
- #1
I bought my JLUR from this dealership, good service from salesman Lewis. I bought it unseen on the phone as at the time I couldn’t travel to Oxford, they delivered it to me, no problems, all good.
I noticed on the second day that the owner’s handbook and service book were missing. A quick phone call to Lewis... ‘no problem, when we get another Wrangler in we’ll send you the books’ . Five months later, despite me reminding him, I still don’t have the books.
I have a list of niggly problems so I called Lewis two and a half weeks ago. They haven’t responded. So I called FCA customer services yesterday in Italy who have been very helpful.
Unity lied to them today, claiming to have already done the warranty work, this is nonsense. Lewis and the service manager weren’t ‘available’.
They also claimed I’m too far away for them to help. I wan’t too far away when they wanted to sell me the Jeep!
This is a classic case of a dealership only interested in vehicle sales and zero interest in after sales customer care. They don’t deserve to have their franchises.
Not long after the purchase I had contact with them about the legalities of a list of accessories and a request for prices. They never bothered to respond, so I spent my £7k with Jeepey instead. Pathetic levels of service from Unity again.
So please if you’re in the UK avoid these clowns..
FCA customer services gave up trying to get sensible answers from them today too and they’ve fixed for all the warranty work to be done at another dealership who have been very helpful on the phone this afternoon.
I’m truly shocked that a business can survive when they treat their customers in this manner.
Please don’t repeat my mistake, give these people a miss.
I’m not one for ‘washing dirty linen in public’ but in this instance I would like others to avoid similar treatment.
I noticed on the second day that the owner’s handbook and service book were missing. A quick phone call to Lewis... ‘no problem, when we get another Wrangler in we’ll send you the books’ . Five months later, despite me reminding him, I still don’t have the books.
I have a list of niggly problems so I called Lewis two and a half weeks ago. They haven’t responded. So I called FCA customer services yesterday in Italy who have been very helpful.
Unity lied to them today, claiming to have already done the warranty work, this is nonsense. Lewis and the service manager weren’t ‘available’.
They also claimed I’m too far away for them to help. I wan’t too far away when they wanted to sell me the Jeep!
This is a classic case of a dealership only interested in vehicle sales and zero interest in after sales customer care. They don’t deserve to have their franchises.
Not long after the purchase I had contact with them about the legalities of a list of accessories and a request for prices. They never bothered to respond, so I spent my £7k with Jeepey instead. Pathetic levels of service from Unity again.
So please if you’re in the UK avoid these clowns..
FCA customer services gave up trying to get sensible answers from them today too and they’ve fixed for all the warranty work to be done at another dealership who have been very helpful on the phone this afternoon.
I’m truly shocked that a business can survive when they treat their customers in this manner.
Please don’t repeat my mistake, give these people a miss.
I’m not one for ‘washing dirty linen in public’ but in this instance I would like others to avoid similar treatment.
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