UConnect screen wear

[Cmarez93]

Hello I have a 2018 JL Sahara under factory warranty still. I noticed my screen was showing considerable wear on the surface. I’ve never used any kind of cleaning solution just a dry microfiber rag. This seems like excessive wear on a product on a vehicle that is still under warranty. Has this normal or other users and has anyone has it replaced under warranty.

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[72Blazer]

I just had my screen replaced because it was delaminating under warranty. That looks more like wear’n’tear. How often were you wiping ir down? That looks pretty bad.

 

[Cmarez93]

I just had my screen replaced because it was delaminating under warranty. That looks more like wear’n’tear. How often were you wiping ir down? That looks pretty bad.

I’ve only had the car less than a year, and never used the upper section so I’m not sure why it’s showing wear there. I use carplay and only really touch the bottom of my screen. And I’ve maybe wiped it down twice. I did just have the rust bubbles under my paint repaired and they detailed the car afterward. I hadn’t noticed the wear until I picked it up. I’m wondering if one of the solutions damaged the screen.

 

[SouthCo]

It wont help now, but they make screen protectors. I put one on when I got the Jeep and it's still like new.

https://www.quadratec.com/p/mopar/media-center-screen-protector-jeep-wrangler-jl-84-screen

 

[Chocolate Thunder]

If you can get it replaced under warranty, invest $15 in a screen protector on the new one.

 

[captainstabbins]

Are you Edward Scissorhands??

 

[clayps]

This looks like delaminating to me, but in a different way than most. Most you see large sections delaminating. This to me looks like small bubbles of delaminating across the whole screen.

 

[Cmarez93]

@JeepCares

 

[JeepCares]

Hello I have a 2018 JL Sahara under factory warranty still. I noticed my screen was showing considerable wear on the surface. I’ve never used any kind of cleaning solution just a dry microfiber rag. This seems like excessive wear on a product on a vehicle that is still under warranty. Has this normal or other users and has anyone has it replaced under warranty.

Hi @Cmarez93
We are sorry to see that this is happening to your touchscreen! If you decide to address this with your dealer, please send us a private message and we would be happy to assist in resolving this for you.

Kathryn
JeepCares

 

[72Blazer]

It wont help now, but they make screen protectors. I put one on when I got the Jeep and it's still like new.

https://www.quadratec.com/p/mopar/media-center-screen-protector-jeep-wrangler-jl-84-screen

I found this one on amazon:

CDEFG for 2018 2019 2020 Wrangler JL/ 2020 Gladiator JT Center Control Touchscreen Navigation Touch Screen Protector, HD Clear Tempered Glass 9H Scratch Resistance (8.4IN Anti Blue-Ray) https://www.amazon.com/dp/B07X9SY88J/ref=cm_sw_r_cp_api_fab_eemGFbTQEV2QV

$10 versus $27 with taxes/ shipping with Quadrashipforever. I know I’ll get it Wednesday. Who knows when I’ll get my order from Quadratec

 

[DaltonGang]

It looks like someone cleaned the screen with chemicals, more than once. Possibly at a car wash?? Also, it looks like someone(a wife/girlfriend) is using fingernails on the screen.

 

[Destron]

Did you ever get this resolved? I recently bought a used Jeep thats still under warranty and the screen looks like this:

 

[X99104]

Did you ever get this resolved? I recently bought a used Jeep thats still under warranty and the screen looks like this:

Amazon screen protector 9H glass may hide that well. I tend to use the same stuff I clean my eyeglasses with to prevent.

 

[blkvirus]

I was surprised when I found out that Mopar offered a screen protector.... now I see why crazy how easily these screens can wear

 

[Mikefly562]

Hello I have a 2018 JL Sahara under factory warranty still. I noticed my screen was showing considerable wear on the surface. I’ve never used any kind of cleaning solution just a dry microfiber rag. This seems like excessive wear on a product on a vehicle that is still under warranty. Has this normal or other users and has anyone has it replaced under warranty.

I read somewhere that many people are having issues with their infotainment screens this year, and the article suggested that it might be due to all the chemicals in the hand sanitizer that people are using, and that the hand sanitizer is causing damage...not sure if this is true or not, but interesting theory though.

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