Uconnect keeps crashing and rebooting

[TheOtherMe]

I'm adding myself to the list for updates. I'm being ghosted by JeepCares about any updates or solutions. I have the 5" screen and suffer from the constant reboots when I plug into the USB ports. Can anyone direct me to the process for checking my software version with the 5" screen? Thanks.

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[JeepCares]

@JeepCares might want to hear this too. Update resolution if anyone is interested. I had the endless reboot (even when car was turned off) on my 2018 Jeep Wrangler Rubicon (22k miles). It is not fuses. At least it wasn’t for me. I tried all that and disconnecting the battery and still endless loop. Took it into Santa Monica Jeep on 12/30/2022. Week later, no call, no word, though I kept calling everyday. Just run around. Finally the next week got a call that it was the battery. They offered to replace for $450 plus $250 labor (when I could get a better battery at AutoZone for $360). I said go ahead, knowing that was on me just so they could keep troubleshooting because electrical shorts can be tricky. Then another week of no call, and when I did call and talk to the dealer it was: “we’re test driving” it or “we have the entire electrical system torn apart”. Finally last Wednesday 01/11/2023 I get a call: “jeeps ready, you can come pick it up: it’s going to be $4230: it was a short in the radio”. Note that when I dropped it off I gave them contact information for my vehicle bumper to bumper warranty company. Also battery was still reading 14.1 volts when I dropped it off. They simply had to call the warranty company “after the estimate and BEFORE doing any work”. And they know this. This is standard protocol for All warranty companies. And I even reiterated this to them when I dropped it off and each time I called. I myself, had been calling the warranty company (there was a lot of back and forth with them and dealer the whole time) who had said “they would cover cost of repair: manufacturer radio was covered”. Now note that, as I said, battery is about $360 at AutoZone and radio is $2200, new, at infotainment.com. I’ve called warranty company and they are now refusing to cover costs because they say “work was done before they got there and that dealer refused to let them see old unit”. I have a call into our state attorney generals office, NBC, ABC, CBS and Fox for TV coverage and I will continue to do all I can to resolve this with them in a reasonable manner while I’m still paying a hefty monthly payment on this thing and renting a car to get to work. Talked to Jeep Cares last night and they assigned it a case but insist I call back and talk to department manager at dealership before calling them back to escalate. Obviously the dealer, knowing I had a warranty, did everything they could to void that warranty so they would not have to take market price on the repair and could instead charge a ransom and hold my Jeep hostage for that ransom. All for a freaking solid state stereo: the last thing that should go belly up after only 22k miles. I do not even know why I’m still a Jeep enthusiast.

Hi DVSUPS,

We're sorry to hear how this happened. Feel welcome to PM us your case number and we can take a look into it for you.

Steph
Jeep Cares

 

[rfm8os]

I have had this problem with my 2020 JLUR since the get go. Mine is intermittent. Happens once or twice a week. Sometimes not for 10 days or more but then always comes back.

The radio freezes on whatever screen it was showing including the backup image, very rarely it's a blue screen. Then it eventually reboots. Sometimes it happens in batches, like 3 times in a row the radio will lockup and reboot in sequence. Though most often it's just once and done.

Almost always happens immediately on startup or shortly after I start a drive. I don't recall it ever happening in the middle of a drive at all.

As some have mentioned, I feel like it's maybe not an issue with the radio itself or the software but maybe an electronic problem elsewhere in the system that causes it, but who knows. I also have never had seen anyone on here saying their issue was fixed.

I have had the dealer look at it several times but they can never reproduce it and software updates have never fixed it. I am due for another free software update as I brought it up again at my most recent oil change, so I have to go back shortly but I don't have much hope.

 

[Myers12]

Anyone having this issue? Minimum couple times a day my uconnect freezes, then reboots itself. No rhyme or reason to it. Sometime I have car play going, other times I don't. sometime I get a blue screen.
I searched here and read about a constant reboot every three minutes or so - I had that happen to me once and may have been a system upgrade/push to the vehicle? Well that happened about a month ago, but I'm still experiencing the fairly consistent freeze/reboots on an almost daily basis.
Driving me nuts. Haven't had time to book it in to dealership - I had it in for same issue second month of ownership, about a year ago, they said they updated the system.

 

[Martin1128]

Of course I'm having the dreaded radio reboot issue. I even turn it off and notice that it reboots when the radio is off since it flashes the Jeep screen. Any guys had luck finding a fix or is it a sit and wait type thing?

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