Uconnect "Favorites" function just STOPPED working. Help!

drwjeep

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Hi- Grand Cherokee owner here- found this thread doing some googling.

Have a 2020 GC Overland and we are having the EXACT same problem with the Favorites feature. If anyone in the thread has had any success with a fix would appreciate any info you have.
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cdaly

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Has anyone found a fix for this? 2018 JLUR suddenly having this problem, as well as backup camera not working.
 

JeepCares

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Has anyone found a fix for this? 2018 JLUR suddenly having this problem, as well as backup camera not working.
Hi, I'm sorry to hear this. Please let me know if you plan on visiting a dealership for this concern. I would be happy to open a case for you.

Alison
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Kev22mac

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I have a 2020 overland and the same thing is happening to me. I only get about 15 minutes of favorites list before it goes away. Yesterday backup camera was frozen while I was returning to my office from lunch, when I put the the truck in park the radio reset itself like I was just starting the truck.
 

Foulness

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Noticed this Saturday morning with my favorites. Backup camera is fine so far.
 

JeepCares

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I have a 2020 overland and the same thing is happening to me. I only get about 15 minutes of favorites list before it goes away. Yesterday backup camera was frozen while I was returning to my office from lunch, when I put the the truck in park the radio reset itself like I was just starting the truck.
Noticed this Saturday morning with my favorites. Backup camera is fine so far.
We're sorry to hear that you are experiencing this concern. If you would like any additional assistance, our team is always available via private message!

Alison
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Kev22mac

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We're sorry to hear that you are experiencing this concern. If you would like any additional assistance, our team is always available via private message!

Alison
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Hello Alison, how can I get in touch with you privately? I would like to have this resolved ASAP. T
 

DavidArmen

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I thing if the favorites feature disappeared for all of us, and at the same time, then my guess is that it was some OTA update that caused this feature to no longer work.
 

Foulness

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Mine started working yesterday afternoon. Like nothing ever happened. Magic.
 

richsteele

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I thing if the favorites feature disappeared for all of us, and at the same time, then my guess is that it was some OTA update that caused this feature to no longer work.

I was wondering the same thing. It started for me last Friday morning (Nov. 6th). I've also noticed it works for the first 5 to 10 minutes after starting the Jeep then the list will disappear even when a favorites list song is playing.
 

Kev22mac

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So on the way to the dealership today (45 minutes) just like that my favorites list worked as normal. I decided to let the dealership look at anyway. They haven’t heard what we are experiencing. I will keep you updated
 

Kev22mac

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Just left the dealership, it’s back to doing it again, about 15 minutes and my favorites list goes away. Service guy said no updates for the radio and turns out they had a customer on Monday with the same problem. Frustrating!!!
 

JeepCares

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Hello Alison, how can I get in touch with you privately? I would like to have this resolved ASAP. T
If you would like to send us a private message you can do so by clicking our profile picture and selecting "message".

Alison
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drwjeep

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Mine started working yesterday afternoon. Like nothing ever happened. Magic.
But did it keep working and has stayed that way?? For me, sometimes it does start working but it is always temporary and always goes back to not working..
 
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