Uconnect "Favorites" function just STOPPED working. Help!

2020 Rubi Diesel

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Anyone have a resolution? August 1, 2021 this started, which happened to be the same day that the 1 year free service for uconnect and sxm stopped.
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Xphyle

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Anyone have a resolution? August 1, 2021 this started, which happened to be the same day that the 1 year free service for uconnect and sxm stopped.
There is no resolution. I'm the OP of the thread. I do have one thing to add tho. Two days ago I updated the maps in my Uconnect 8.4" to the 2020 Map package. They were having a $50 off sale so I figure why the hell not. In the mail I received TWO USB flash drives. The first USB drive was a software update to the radio. You have to install that first. Then after, you can install the 2nd USB flash drive which updates the maps. Well after the software update was installed, I noticed that the radio looked a little different. Slightly different/tweaked user interface, etc. Also, the radio update completely erased all my favorites, so I had to start fresh and re-add all of them. I was hopeful that since the radio software was a newer version that the favorites problem would be fixed. But after adding back a bunch of artists to my favorites list, the problem has NOT been fixed. When I start my car, it will work for a few minutes, and then the favorite list just goes empty. Even if one of the groups that I've added are currently playing on a station. The group will even have a star beside the name indicating that it is favorited, but alas, the favorites list will be empty.

If I had to guess, since this happened to everyone at the same time, I would think that Sirius XM changed something on their end that is causing the radios to not recognize that favorites are playing on radio stations. It's been a long time and I just don't think we are going to see a resolution. I've given up.
 

2020 blue rubi

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I have a 2020 rubicon 2liter turbo. I got a new radio on warranty last week. Same old problem with favorites. Discouraging. Jeep needs to fix this for all of us
 

MacombRoger

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There is no resolution. I'm the OP of the thread. I do have one thing to add tho. Two days ago I updated the maps in my Uconnect 8.4" to the 2020 Map package. They were having a $50 off sale so I figure why the hell not. In the mail I received TWO USB flash drives. The first USB drive was a software update to the radio. You have to install that first. Then after, you can install the 2nd USB flash drive which updates the maps. Well after the software update was installed, I noticed that the radio looked a little different. Slightly different/tweaked user interface, etc. Also, the radio update completely erased all my favorites, so I had to start fresh and re-add all of them. I was hopeful that since the radio software was a newer version that the favorites problem would be fixed. But after adding back a bunch of artists to my favorites list, the problem has NOT been fixed. When I start my car, it will work for a few minutes, and then the favorite list just goes empty. Even if one of the groups that I've added are currently playing on a station. The group will even have a star beside the name indicating that it is favorited, but alas, the favorites list will be empty.

If I had to guess, since this happened to everyone at the same time, I would think that Sirius XM changed something on their end that is causing the radios to not recognize that favorites are playing on radio stations. It's been a long time and I just don't think we are going to see a resolution. I've given up.
Everything the same for me. New map discount, 2 thumb drives.. now no favorites, but the star is still there on songs that were favorites.

Not a huge deal breaker for me. I like that the new update shows the map and song information on the radio display cleanly. Also like that "Media" and "Radio" buttons were combined, and I can set "USB2" as a favorite instead of AM radio.

So I'll live.
 

drwjeep

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If I had to guess, since this happened to everyone at the same time, I would think that Sirius XM changed something on their end that is causing the radios to not recognize that favorites are playing on radio stations. It's been a long time and I just don't think we are going to see a resolution. I've given up.
Yep- same here, I have pretty much given up all hope. Agree completely with your statement/hypothesis about this being something on the Sirius side that is the issue. But the thing I still don't get- and never will- is why it works just fine for the first couple of minutes after starting the car (not every time, but most of the time). That is what makes the whole thing so frustrating. It obviously can still recognize and identify favorites- so why is it only temporary and why the heck can't they fix it?

Another thing that makes it frustrating is there was a service bulletin on the exact issue several months ago, but that hasn't helped resolve it at all.

So, like you, I have completely given up........
 

DRZ

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In my opinion, trying to fix this issue is not a priority for them. If they were actively trying to fix this issue and were committed to it, it would be fixed. My system has been malfunctioning at a much higher rate lately... At this point, the freezing of the backup camera screen, complete loss of touch screen function, steering wheel controls and constant system reboots, have all become frequent occurrences. These issues have also become increasingly more distracting and aggravating!!
 
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