Uconnect "Favorites" function just STOPPED working. Help!

Xphyle

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Just picked up my 2018 Sahara JL with Uconnect 8.4 with Nav 3 days ago. Previously I had driven a Cherokee Trailhawk for about 5 years. I'm no stranger to how the 8.4 Uconnect is SUPPOSED to work. Any my absolute favorite feature on the system is how you can add favorite artists or songs and be alerted when they come on any station and tune to that station if you wish.

For the last 3 days I have been adding my favorite artists to the system. Added a ton of them. As I'm sure those of you know who have the Uconnect, once you favorite an artist on Sirius XM and that artist comes on ANY station, you get a heads-up notification. If you press the notification. the next screen (SAT > Favorites > On-Air) tells you who the artist is and what song and if you touch it, the radio tunes to that channel. For the last 3 days it's been working great...

Well, today it just stopped working. I hear the audible chime that a favorite artist or song has started playing and see the notification heads-up, but it disappears after about 2 seconds. If I happen to press the notification before it disappears it changes to the screen that would NORMALLY tell you which artist is playing and on what channel (SAT > Favorites > On-Air), but that screen simply says "None of your selected favorites are currently on-air". But that's NOT TRUE, because if I switch stations I can find artists that I have favorited and they have the little * beside their name. So the radio is detecting the favorite artist or song and alerting me but not telling me who, and not letting me switch to the channel automatically anymore.

I already tried doing the soft reset listed on another thread (holding the green phone button and microphone button on the steering wheel for 30 seconds, etc) and that doesn't do anything.

I can't stress enough how bummed I am about this. It was my absolute favorite feature and it was working perfect for the last 3 days! Does anyone have any suggestions? I just don't know what else to try. I did notice that the touch screen gets REALLY hot. Like if you turn your hand around and place the knuckle side against the glass it's uncomfortably warm.

Thanks everyone.
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Xphyle

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Oh, one more thing I forgot. 2x today when I started my Sahara, the radio booted up but the screen was completely frozen/non responsive. The music was playing but the screen wouldn't respond to touching and I couldn't change the channel with the knob either. Anyone get this periodically?
 

lonz

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Oh, one more thing I forgot. 2x today when I started my Sahara, the radio booted up but the screen was completely frozen/non responsive. The music was playing but the screen wouldn't respond to touching and I couldn't change the channel with the knob either. Anyone get this periodically?
Yep, same exact thing happening to me :-(
 

Skeryl

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Click browse, Favorites, then choose the audio and visual alert. Sometimes it resets to audio only. Mine was doing the same, that fixed it. Hope this helps!
 
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Xphyle

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Click browse, Favorites, then choose the audio and visual alert. Sometimes it resets to audio only. Mine was doing the same, that fixed it. Hope this helps!
Hey Skeryl, even if we weren't getting the audio or visual alerts, the songs should still show up when clicking browse and then favorites, but they aren't. So I'm thinking it might be a different issue.
 

Hellfish33

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Same thing is happening to me. Sometimes frozen, blue screen, favorites are not working anymore. I have a JL Unlimited Rubicon and to top it all off I am the dealer as well. No post or bulletins in the shop. I tried a soft reset and nothing happened. Nothing reset. When I start the Jeep the warning on the radio doesn't even come on anymore. I guess I'll keep checking the shop to see if they hear anything.
 
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Xphyle

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Same thing is happening to me. Sometimes frozen, blue screen, favorites are not working anymore. I have a JL Unlimited Rubicon and to top it all off I am the dealer as well. No post or bulletins in the shop. I tried a soft reset and nothing happened. Nothing reset. When I start the Jeep the warning on the radio doesn't even come on anymore. I guess I'll keep checking the shop to see if they hear anything.
Give it some time. I tried the soft reset button combination a couple times and it didn't really work. But the next day when I got in it, it started working again for no rhyme or reason. It has bugged out one other time, but corrected itself again and hasn't messed up since.
 

lonz

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Mine seems to have gotten worse... My UConnect system freezes now almost every time I start my Jeep, and I have to wait for it to automatically restart. Sometimes, when it does automatically restart, it continues to freeze. When it's in "frozen" mode, I cannot change the volume, or the channel. My favorites list is not working at all anymore either... Such a bummer! I'm going to schedule an appointment with the dealer probably for next week sometime.
 

lonz

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@JeepCares Hi JeepCares. Here's another post regarding the UConnect freeze issue, and the issue with favorite artists no longer working.
 
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Xphyle

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Mine seems to have gotten worse... My UConnect system freezes now almost every time I start my Jeep, and I have to wait for it to automatically restart. Sometimes, when it does automatically restart, it continues to freeze. When it's in "frozen" mode, I cannot change the volume, or the channel. My favorites list is not working at all anymore either... Such a bummer! I'm going to schedule an appointment with the dealer probably for next week sometime.
Please keep us updated.
 

JeepCares

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Mine seems to have gotten worse... My UConnect system freezes now almost every time I start my Jeep, and I have to wait for it to automatically restart. Sometimes, when it does automatically restart, it continues to freeze. When it's in "frozen" mode, I cannot change the volume, or the channel. My favorites list is not working at all anymore either... Such a bummer! I'm going to schedule an appointment with the dealer probably for next week sometime.
@JeepCares Hi JeepCares. Here's another post regarding the UConnect freeze issue, and the issue with favorite artists no longer working.
Hi lonz,
Thanks for bringing this to our attention. If anyone on this thread needs additional assistance, please send our team a private message.
Julie
Jeep Social Care Specialist
 

Command Line RC

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I took a survey for Jeep and this was one of my complaints. They asked me if I could take it back to the dealership? I said No! It's 45 minutes away and the issue is intermittent. I saved artists and songs all the time and have never been notified that they were playing on air. I kind of thought that feature was useless. Now that I know what it's about I'm gonna have to see if I can get it to work. Thanks for the heads up.
 

jassem99

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Same issues with favourites and freezing screen for the last 6 months since taking delivery. Freezing perhaps once very week or two. Favourites bug happens every other day almost. No clear trend to make out. Hoping the ORP update will fix but not holding breath.
 

richsteele

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Anyone ever find a solution to this? My 2019 JL with 8.4 UConnect starting the exact same issues today. Everything else works fine, just the favorites list is always empty and the alert only lasts for a couple of seconds.
Thanks
 

Dkramer807

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Add mine to the list for this problem. Has anyone taken it to the dealer? What did they say? I’m getting tired of all of the problems with this thing.
 
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