UConnect Deleting Phonebook Favorites

JeepCares

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I have 2019 jeep Cherokee... bought brand new! I have had the same issues with phone favorites disappearing..... I mostly notice it happening after I have connected android auto and then disconnected it! It happens sporadically, and the dealership can't get it to do it for them, so they say there is nothing they can do! Sooo frustrated! And everyone keeps telling me it's my phone! It's not! I have gotten a different (newer phone) not the latest and greatest cause I can't afford thousands of dollars for a new phone after paying for a brand new car! The employees at Chrysler keep telling me they haven't heard of anyone having this issue! Ugh!! Have had the update done, and still didn't fix this issue!
I'm very sorry to hear this. Have you had a case open for this concern? If not, I would be happy to help! Please send us a private message.

Alison
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Volstock

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I'm very sorry to hear this. Have you had a case open for this concern? If not, I would be happy to help! Please send us a private message.

Alison
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I have a 2021 Jeep Wrangler Sport Altitude with the 7" UConnect and it has lost the phonebook multiple times. I haven't set any favorites but the phonebook gets completely wiped. I have to disconnect the phone and reconnect it to repopulate. I have checked the VIN and it states my UConnect is up to date.
 

JeepCares

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I have a 2021 Jeep Wrangler Sport Altitude with the 7" UConnect and it has lost the phonebook multiple times. I haven't set any favorites but the phonebook gets completely wiped. I have to disconnect the phone and reconnect it to repopulate. I have checked the VIN and it states my UConnect is up to date.
Hello,

Are you currently working with your Jeep dealer to get this addressed? Feel free to send our team a private message if you have any questions or concerns!

Thanks,

Courtney
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Volstock

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Hello,

Are you currently working with your Jeep dealer to get this addressed? Feel free to send our team a private message if you have any questions or concerns!

Thanks,

Courtney
Jeep Cares
I haven't reached out to the dealer regarding this yet. I am seeing if I can identify what causes it and also to see how often it occurs.
 

MrGneissGuy

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I have a similar issue, but I'm mostly using Android Auto and have no issues with my contacts through that. But every now and then I don't plug in and just use Bluetooth and it never keeps my favorite contacts. At first, I thought maybe connecting by wire and using Android Auto was the issue causing my saved favorites (when only connected by Bluetooth) to disappear. But then I tried to use the voice recognition (not using Android Auto) to call someone, and it wouldn't work. When I stopped and dug a little into the settings, there was no phonebook showing at all in the UConnect. I couldn't access any contacts, much less favorites. I then checked my phone's Bluetooth settings for the UConnect, contact access permission was turned off. I turned it on and could then see the contacts on UConnect, but the favorites did not come back. I added them back in.

Next time I connected by Bluetooth, favorite contacts were gone. I checked the phone settings and access to contacts permission was off again. It appears that is the cause of my problems, but I cannot figure out why I can't keep that permission on. I do not know if it is a phone issue or UConnect issue that is turning that permission off.

Phone is a Samsung Galaxy S20+.
 

JeepCares

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Very well @Volstock, that's a good idea. If you or @MrGneissGuy decide to get this addressed by your dealer and would like our support, don't hesitate to send us a message!

Courtney
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MrGneissGuy

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Very well @Volstock, that's a good idea. If you or @MrGneissGuy decide to get this addressed by your dealer and would like our support, don't hesitate to send us a message!

Courtney
Jeep Cares
Thank you very much, but this only happens to me when I am connected by Bluetooth only. As I am connected and using Android Auto 95% of the time with no issues, I doubt I'll try to get this addressed by the dealer.

I mostly posted in case it was information that might help others figure out what is going on with theirs.
 

eball

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I have a 2021 Jeep Wrangler Sport Altitude with the 7" UConnect and it has lost the phonebook multiple times. I haven't set any favorites but the phonebook gets completely wiped. I have to disconnect the phone and reconnect it to repopulate. I have checked the VIN and it states my UConnect is up to date.


Mine does the exact same thing. Every 5 or 6 days I have to disconnect, delete or forget the phone, reconnect the phone. It's so annoying! I feel your pain.
 

2020 Rubi Diesel

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Very well @Volstock, that's a good idea. If you or @MrGneissGuy decide to get this addressed by your dealer and would like our support, don't hesitate to send us a message!

Courtney
Jeep Cares
There seems to be multiple issues with the jeep system. Radio favorites will work, then stop working, work again, screen goes blank, reboots while driving are all pretty common complaints in the forums. There have been "upgrades" and it doesn't fix it.
 

JeepCares

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There seems to be multiple issues with the jeep system. Radio favorites will work, then stop working, work again, screen goes blank, reboots while driving are all pretty common complaints in the forums. There have been "upgrades" and it doesn't fix it.
Sorry to hear that you haven't been able to resolve your concerns. If you'd like our support, send our team a private message with your VIN and any additional details/documentation that will help me get a better understanding of your situation.

Courtney
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