UConnect Deleting Phonebook Favorites

Rich Mac

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I'm checking to see if anyone else is having this problem and if they might know how to fix it.

When I first got my JL I quickly set up a few phone contact favorites on my 7" UConnect. After a few days they had just disappeared and I had no favorite contacts. I repeated this and, voila, it happened again tonight.

I called my wife and tried to add her as a favorite while I was talking to her, but I couldn't. No matter how long or hard I pushed that damned button it just wouldn't save her as a favorite.

Anyone else experience this?
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JeepCares

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I'm checking to see if anyone else is having this problem and if they might know how to fix it.

When I first got my JL I quickly set up a few phone contact favorites on my 7" UConnect. After a few days they had just disappeared and I had no favorite contacts. I repeated this and, voila, it happened again tonight.

I called my wife and tried to add her as a favorite while I was talking to her, but I couldn't. No matter how long or hard I pushed that damned button it just wouldn't save her as a favorite.

Anyone else experience this?
Yep! No idea where it went. The Android auto on the 7" is pretty spotty. But it could very well be my phone.
Most people seem toto ta about the 8.4" in general, but I've have had plenty of frustrations on my 7".
Hi Rich Mac and TheJoyceIsYours,

We are sorry to hear that you are having this concern. Have you checked if your Jeep vehicles are eligible for an update at https://www.driveuconnect.com/support/software-update.html?

Darlene
Jeep Social Care Specialist
 
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Rich Mac

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Hi Rich Mac and TheJoyceIsYours,

We are sorry to hear that you are having this concern. Have you checked if your Jeep vehicles are eligible for an update at https://www.driveuconnect.com/support/software-update.html?

Darlene
Jeep Social Care Specialist
Thanks for the link, I had not tried it before. However it does say that my vehicle is up to date.

I've tried to add phonebook favorites multiple times now and it won't let me do it. No matter how long I hold the button or the position my finger is in. So, it seems like this feature is totally broken on my UConnect.
 

TheJoyceIsYours

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Hi Rich Mac and TheJoyceIsYours,

We are sorry to hear that you are having this concern. Have you checked if your Jeep vehicles are eligible for an update at https://www.driveuconnect.com/support/software-update.html?

Darlene
Jeep Social Care Specialist
I checked earlier thinking this was the case as well (maybe 2 weeks ago?) but I was up to date. Could very possibly be my phone as well, as it seems to forget that it ever connected to Uconnect... When it works, it seems to work well. but it seems to be fussy with my phone a lot of the time with Android auto.
 

emdub

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Same problem here. Uconnect is also up-to-date. I'm connecting an Android Samsung S8.
 

muskynut

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Same problem here. Uconnect is also up-to-date. I'm connecting an Android Samsung S8.
Sounds like a repeat, I too have lost multiple times my favorites from my Uconnect. Also have the Samsung S8. I just brought my JLUSs in for its 10,000 check and mentioned this to them. The did the up date, It lasted for about 2 weeks and then boom, each field was empty once again. I might add it has had two service updates for this issue. I will reprogram my favorites again this morning and see how long this lasts.
 

LSU1

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I also having the same problem. I have added my favorite numbers in. And they stay for a few days again gone!
 

JeepCares

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I also having the same problem. I have added my favorite numbers in. And they stay for a few days again gone!
Hi Bill,
When you get the opportunity to schedule your appointment for the V41 that we discussed last week, I would be happy to add this concern to your case as well!
Alex
Jeep Social Care Specialist
 

LSU1

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Hi Bill,
When you get the opportunity to schedule your appointment for the V41 that we discussed last week, I would be happy to add this concern to your case as well!
Alex
Jeep Social Care Specialist
Still waiting on the dealership to call me and let me know the part is in.
 

LSU1

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I'm not having wobble problems, just slack in my steering wheel. Jeep is wondering more than it should
 

JeepCares

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Still waiting on the dealership to call me and let me know the part is in.
Hi Bill,
If you would like, we can see if there is anything we can do on our end. If you would like to explore this option, please send us a private message!
Alex
Jeep Social Care Specialist
 

muskynut

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I'm checking to see if anyone else is having this problem and if they might know how to fix it.

When I first got my JL I quickly set up a few phone contact favorites on my 7" UConnect. After a few days they had just disappeared and I had no favorite contacts. I repeated this and, voila, it happened again tonight.

I called my wife and tried to add her as a favorite while I was talking to her, but I couldn't. No matter how long or hard I pushed that damned button it just wouldn't save her as a favorite.

Anyone else experience this?
From what I've read on this post, it seems the common factor may be the Android phone... I too have had this problem, and reported it to the service dept. and had an update, but still happens, last time in they say it's my phone. I have a Samsung S8... So out there is this also happening to non android phones as well, apple, etc.

After a phone call I can set the number with in the Uconnect for favorites but soon disappears shortly afterword.
 

Peppermintpati

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Hi Bill,
If you would like, we can see if there is anything we can do on our end. If you would like to explore this option, please send us a private message!
Alex
Jeep Social Care Specialist
I have 2019 jeep Cherokee... bought brand new! I have had the same issues with phone favorites disappearing..... I mostly notice it happening after I have connected android auto and then disconnected it! It happens sporadically, and the dealership can't get it to do it for them, so they say there is nothing they can do! Sooo frustrated! And everyone keeps telling me it's my phone! It's not! I have gotten a different (newer phone) not the latest and greatest cause I can't afford thousands of dollars for a new phone after paying for a brand new car! The employees at Chrysler keep telling me they haven't heard of anyone having this issue! Ugh!! Have had the update done, and still didn't fix this issue!
 
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