Update - Dealer just called. Said the new head unit was installed and CarPlay crashed within 30 minutes. That is the 3rd head unit with the same behavior (CarPlay crashes irrelevant of what phone model, operating system, or phone cable).I’m still following along here ... and to update the community I got an email from Deidre at “US Customer Care / UConnect” that the replacement head unit had arrived last week on Wednesday at the dealership (Ferman Chrysler in Tampa FL). I called to get an update but no reply... that’s not cool. The new radio has been there 1 week now and the dealership hasn’t called me to update me on what is happening. I’m going to call again today. My Jeep has been at the dealership since MARCH 3RD!!!!! SIX WEEKS AND COUNTING!!!
As I’ve said before, I can understand that sometimes things go wrong. What matters is how you deal with it. In this case Jeep / UConnect and the Dealership have done extremely poorly.
Service advisor said his technician is going to contact Chrysler....
THIS IS RIDICULOUS. IT HAS BEEN GOING ON FOR 2 YEARS and they’ve had my Jeep now for 6 weeks straight In their repair shop!
Come on Chrysler! Is it time for the Lemon Law????