I had uconnect issues on my 2018. I took a video of it when it was malfunctioning. when I went to the dealer I sent the viseo to the service advisor. They replaced the unit and i had no further problems. You can also get Jeep Wave involved if you need to. My 2021 had the top of the line uconnect and no issues with it. I would say if you hate it that much then by all means replace it with something else to your liking if it is available. I have had uconnect in my last 4 jeeps and it works great.