Well, at the moment Uconnect isn't dealing with it either!!! Looks like I have to keep going to the dealer--but each time it is time and effort consuming. I'll keep trying...Is anyone else a little surprised that Jeep is making the OP contact Uconnect directly? He shouldn't have to, its an issue with an item inside the Jeep. That's nonsense on Jeeps part.
I know this because of Subaru and its terrible head unit issues from 2017-2020. Lots of them dying, acting terrible, etc. In no way did Subaru ever direct customers to the head unit manufacturer in any of the problems I read on the Subaru forums.
If I was the OP I would deal with Jeep directly and have them deal with it. As others have said ,keep logging problems and bringing it to them. They should really just replace the whole unit you would think. Its a PITA for the OP to keep having to go to a dealer, but hopefully once its solved you can enjoy your vehicle more.
Same here, had it in my JK for 7 years and never had an issue and have it now in my JL (8.4) and no issues.UConnect is recognized as one of the best systems, if not the best, in the industry for its user-friendly interface and connectivity.
I’ve had zero issues with Uconnect on my Chrysler vehicles for the past 10+ years. The system on my JL is the best to date.
Now, the Mazda infotainment system on my Fiat 124 Spider is a different story. That POS system won’t connect with anything in a 10-mile radius!
Do you use a battery tender? Still on stock batteries? Shot in the dark, but when my (craptastic) stock batteries started to fail I saw lots of weird things happen.The commonality between all the trouble is that they all go away once the vehicle sits overnight
I use a dual system battery from Genesis running brand new AGM batteries. My issues pre-date and post date the conversion so, I have eliminated the dual battery as a source of an issue.Do you use a battery tender? Still on stock batteries? Shot in the dark, but when my (craptastic) stock batteries started to fail I saw lots of weird things happen.
Also, do you have a good cellular/gps connection? I’ve observed that when UConnect does a cold start it phones home... during that period I get unlabeled, generic app icons. After a few seconds they load. Sometime ORP takes a minute or two to appear.
Did your unit update itself last month? Mine did, which fixed Sirius/XM favorites from not working. Since they worked fun for two years, I attribute that regression to a change on the Sirius side for which UConnect had to make a fix. My update happened to coincide with replacing my main battery and bypassing my AUX... all I know is that it’s been rock solid.
Food for thought... check those batteries. They are cheap crap. AUX/ESS design is the worst. I put a tender on my batteries once a week.
I got the 8.4 with the premium stereo but my Jeep is a 2018 JL I only have the issue of it not wanting to connect to my phone but it usually comes and goes so I couldn’t really show it to a dealer because it would work fine when I would try so I just live with it.This POS unit that came with my JL has been nothing but trouble and Uconnect doesn't give 2 bits about even trying to fix the issue. If I had to do it again, I would order my Jeep with the cheapest Uconnect unit and then just upgrade with an aftermarket several of which look pretty darn good!
So here is the story:
I have been having issues with my 8.4 Uconnect "Premium" stereo unit pretty much since day one. I have taken it to the dealer on many occasions and all they have done is to reset the unit or install a new software when it was available and pretty much all they arre telling me is that there is a new firrmware coming up in the first quarter of 2021 but it is not out yet and there is nothing else they can do.
Meanwhile, the unit randomly fails to recognize my phone, apps appear and disappear at random, the unit freezes and becomes non-responsive which forces me to remove the fuses and put it back to get the unit to respond... I have learned the reset procedure and have execute it countless times--I have stopped choosing any preferences since each time I have to reset the unit it loses all my choices and so there is no point is keep setting them... All is all, it is a POS.
So in a post I complained about how Uconnect is in fact a POS and @JeepCares responded and asked me if I wanted to start a case. I said sure--why not and they put me in touch with Uconnect to see what can be done about my complaints about the functionality of the unit in my Jeep. They even assisted me in getting a case number. So when I did not hear back from Uconnect, Jeepcares looked into it and I noticed that the email from Fredy went into my junk folder. I promptly "whitelisted" email from Connect so that this does not happen again. Fredy also said he had tried to call me... but I did not have an record of any calls. Puzzling but whatever...
I was able to talk to Fredy finally and he directed me to get the software information. I spoke with him on the phone and he sent me an email with directions on how to get that information. I followed the direction, got the software version information, took a screen shot with my phone and sent the screen shot along with an email containing the information requested. That was March 25, 2021.
Since then, I have been ghosted!
I have called and left Fredy several messages and I have sent email--all of which have gone unanswered.
Today, I finally decided to talk to a supervisor. So I call Uconnect and get a Customer (dis)Service on the phone and ask to speak with a supervisor. he first ignored me and tried to get me connected with Fredy--Fredy wasn't available. I then requested again to speak with a supervisor. I was told that he isn't going to let me speak with a supervisor because the only person from whom I can ask for a supervisor is Fredy and Fredy isn't available and isn't responding to me!!
So, looks like I will have to rip this Uconnect POS from my Jeep and go with either Insane Audio or another one... Sorry about the rant! But if I can prevent anyone to do the same mistake I did, I am happy! So F-ck Uconnect.
NOTE: I am using an apple cable. I have used nothing but Apple products to connect the phone. I connect it to the center console. I have used various Apple cables... In any event, the cable does not explain the other issues like disappearing/reappearing "off road pages", and other apps at random and radio freeze etc...
Ok I have you down for $500Are you talking about Uconnect or Apple CarPlay? Because CarPlay lives on your device. I’d bet $500 that the issue is with your phone. My phone and my kids’ phones connect flawlessly almost every single time. My wife’s phone takes three tries to connect most times in both cars.
A bad cable could cause these issues, your phone and the Uconnect need to communicate back and forth, if that communication is garbled all kinds of bad stuff can happen. Get a brand new Apple cable and give it a try. Could be a simple easy fix. This fixed my issues.
If that does not work, try deleting the carplay app on your phone and reinstall it.
If that doesn't work, test with a different phone.