update... Dealership says they called Chrysler and Chrysler will send a “Field Engineer” to the dealership to try to figure out why the radio keeps crashing and rebooting.
Update: another sad update... so the dealer says the Chrysler field engineer “doesn’t want to come in for this issue”. The field engineer’s recommendation is to “wait for a new software update to see if it fixes the problem”
wow... Good luck on your arbitration!
Thanks for that tip. I’ve seen that cause issues for sure. However in this case the behavior is consistent with many phones. In fact the service manager told me that the radio crashes with everybody’s iPhone that works at the dealership! I purchased a brand new iPhone 12 Pro Max and held the ios at 14.2 to hopefully solve the problem and it crashed within 30 minutes.
My Uconnect software self updated earlier this week so I waited a day or two to see what would happen but it crashed and rebooted on me once already since the update.
2020
I haven't connected my phone by cable or bluetooth in over a month and it still freezes/reboots randomly. Also, it worked fine without this BS for about the first six months or so that I owned the Jeep with me using carplay all the time. When it started happening I swapped cables, plugged it in a different port, etc. Then after the last time the dealership looked at it I decided to not connect the phone to it at all and deleted the bluetooth profile etc... Hasn't made a difference.
Hey Scott
My Jeep is 1 week old and I have no climate control and lost rear camera guide lines. Disconnect Pwr. and all was restored for 1- day. I agree, U connect is unimpressive. I’m concern what the real cost will be after the 3- year warranty is up.This POS unit that came with my JL has been nothing but trouble and Uconnect doesn't give 2 bits about even trying to fix the issue. If I had to do it again, I would order my Jeep with the cheapest Uconnect unit and then just upgrade with an aftermarket several of which look pretty darn good!
So here is the story:
I have been having issues with my 8.4 Uconnect "Premium" stereo unit pretty much since day one. I have taken it to the dealer on many occasions and all they have done is to reset the unit or install a new software when it was available and pretty much all they arre telling me is that there is a new firrmware coming up in the first quarter of 2021 but it is not out yet and there is nothing else they can do.
Meanwhile, the unit randomly fails to recognize my phone, apps appear and disappear at random, the unit freezes and becomes non-responsive which forces me to remove the fuses and put it back to get the unit to respond... I have learned the reset procedure and have execute it countless times--I have stopped choosing any preferences since each time I have to reset the unit it loses all my choices and so there is no point is keep setting them... All is all, it is a POS.
So in a post I complained about how Uconnect is in fact a POS and @JeepCares responded and asked me if I wanted to start a case. I said sure--why not and they put me in touch with Uconnect to see what can be done about my complaints about the functionality of the unit in my Jeep. They even assisted me in getting a case number. So when I did not hear back from Uconnect, Jeepcares looked into it and I noticed that the email from Fredy went into my junk folder. I promptly "whitelisted" email from Connect so that this does not happen again. Fredy also said he had tried to call me... but I did not have an record of any calls. Puzzling but whatever...
I was able to talk to Fredy finally and he directed me to get the software information. I spoke with him on the phone and he sent me an email with directions on how to get that information. I followed the direction, got the software version information, took a screen shot with my phone and sent the screen shot along with an email containing the information requested. That was March 25, 2021.
Since then, I have been ghosted!
I have called and left Fredy several messages and I have sent email--all of which have gone unanswered.
Today, I finally decided to talk to a supervisor. So I call Uconnect and get a Customer (dis)Service on the phone and ask to speak with a supervisor. he first ignored me and tried to get me connected with Fredy--Fredy wasn't available. I then requested again to speak with a supervisor. I was told that he isn't going to let me speak with a supervisor because the only person from whom I can ask for a supervisor is Fredy and Fredy isn't available and isn't responding to me!!
So, looks like I will have to rip this Uconnect POS from my Jeep and go with either Insane Audio or another one... Sorry about the rant! But if I can prevent anyone to do the same mistake I did, I am happy! So F-ck Uconnect.
NOTE: I am using an apple cable. I have used nothing but Apple products to connect the phone. I connect it to the center console. I have used various Apple cables... In any event, the cable does not explain the other issues like disappearing/reappearing "off road pages", and other apps at random and radio freeze etc...
NOTE 2: Folks have focused on CarPlay as the possible culprit. While, also my initial thought, the unit has frozen on me even without a phone attached. Last time it did that, none of the buttons worked, I was listening to XM and the radio kept on playing but none of the buttons for volume or changing the station worked. The unit was frozen. Even after I turned the vehicle on and off, the unit stayed frozen. I had to pull the fuse to get it back to working status. So it's not CarPlay! Good guess tho!
That is so completely unacceptable. Seems a halfway decent dealership should replace the head unit for you. Are you going to try to get that done?
Jerry I think you and I might be in similar situation regarding 2018. I’m suspecting the early production units had defects that FCA never got around to fixing and now the “business case” isn’t strong enough to go back and do it. My 2018 JLUR was built in 2017/12 so I’m thinking it was a very early production unit. Dealer denied the existence on my complaint for 2 years and then finally started replacing parts: head unit twice, media hub twice, plus a wiring harness. No luck. Dealer told me the radio still crashes using CarPlay with every iPhone in his shop. I asked them to replace head unit with a 2020 model and they said FCA will only approve replacing with the same model that came with my Jeep (NOS). So it makes sense that the problem repeats.
