U-Connect “Update failed- please re-insert USB”

[Stinger13]

Hi all,
First time posting but I’m a long time reader with a 2019 JLU Sahara v6.

My batteries completely died, changed bath of them out with no problems (thanks to all the tips on the forum with that aux battery), started my Jeep and this popped on my screen.

I had no issues before and I was not in the middle of updating anything.

I have searched the forum and have tried the soft and hard reset options but nothing is working. *I have not taken out the fuse or disconnected the battery yet.

I also tried to see if there was a download available on u-connect’s website and it started everything was up to date (no downloads available).

s there a place I can download the software to at least try before taking it to the dealer?

 

[jludave]

I have not taken out the fuse or disconnected the battery yet.

Pull the fuse for the radio and see what happens.

 

[Stinger13]

Pull the fuse for the radio and see what happens.

I just pulled and replaced F11 and F97 as well as seated most of the other fuses that were loose. But still nothing. The same error screen comes up.

 

[cavguy]

Please read the first post of this thread:
https://www.jlwranglerforums.com/fo...the-latest-version-without-bricking-it.82442/

On page 3 I provide a link to download the latest available update.

 

[Stinger13]

Please read the first post of this thread:
https://www.jlwranglerforums.com/fo...the-latest-version-without-bricking-it.82442/

On page 3 I provide a link to download the latest available update.

Thank you...these all look like the are for the 8.4 screen, I have the 7 inch.

 

[jludave]

I have the 7 inch.

To my knowledge, there have not been any updates for the 7" radio.

 

[Stinger13]

To my knowledge, there have not been any updates for the 7" radio.

That is what I have found from my research as well. And no software downloads.

I’m trying to avoid wasting time and money taking it to the dealer for them just to tell me I need a new unit and charging me an $85 “diagnostic charge”.

 

[jludave]

I’m trying to avoid wasting time and money taking it to the dealer for them just to tell me I need a new unit and charging me an $85 “diagnostic charge”.

Unless you are over on mileage, the radio is fully covered under warranty and there should be zero diagnostic charge/fee nor any other.

 

[cavguy]

You are correct, the update I posted is for a 8.4" not a 7", sadly, I am not aware of updates for the 7" being "in the wild".

 

[Stinger13]

Unless you are over on mileage, the radio is fully covered under warranty and there should be zero diagnostic charge/fee nor any other.

I have 71,000 on it. So as far as I am aware it would not be covered under warrently.

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