Hi Hypalon Man,So I have driven 1500 miles and towed about 3000 miles.
Won't be long and I will take the 18 Sport in for an oil change. At that time I am going to have the Service Manager try the Manual Procedure again (engine off) now that it should be "broken in".
I have had to continue doing the gearing after towing with the engine running.
Funny, I haven't been contacted by Jeep Cares as a follow-up. I don't think they really care.
2018 JL Wrangler.
I was able locate that case I escalated for you back in January and it looks like the Case Manager was able to confirm that as long the transmission is in NEUTRAL and the Emergency Break is "ON" you can shift the transfer case from NEUTRAL to 2H. It looks like you did not have any additional questions after that so your case was closed. If you have any additional questions, please send us a private message and we'll be happy to help!
Jeep Social Care Specialist