guarnibl
Well-Known Member
- Joined
- Apr 3, 2017
- Threads
- 4
- Messages
- 2,515
- Reaction score
- 2,284
- Location
- Scottsdale / Sarasota
- Vehicle(s)
- '21 JLUR 392 XR, '21 JTR, '21 JLR, '09 JK
That's literally not how it works at some dealerships, sadly. They make you pay the diagnostic fee, and they will refund it if you don't owe it. Stupid -- certainly a way to lose a customer that doesn't understand the logic (or care) behind that policy.Under warranty diagnosing the issue has always been free. If after diagnostic they show it’s not under warranty the choice then becomes the owners to fix or not. It cost nothing for a tech to plug in a computer.
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