Top Lift Pro base frame issue

[TheDadCar]

I received the Top Lift Pro today but was not able to finish the assembly. It seems like one of the base frames is crooked by about 3/4 of an inch, which creates a nasty wobble.

Something just doesn’t make sense. I took it apart and tried again, thinking it would fall into place but it’s still an issue. I just emailed the company about this.

Has anyone else dealt with a similar issue?

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[Rhinebeck01]

I received the Top Lift Pro today but was not able to finish the assembly. It seems like one of the base frames is crooked by about 3/4 of an inch, which creates a nasty wobble.

Something just doesn’t make sense. I took it apart and tried again, thinking it would fall into place but it’s still an issue. I just emailed the company about this.

Has anyone else dealt with a similar issue?

@TopLiftPros

Any ideas... thoughts..

 

[Jeepney Johnny]

OP uses the words "fall into place", which I makes me wonder if there is the expectation that it'll assemble like LEGO...meaning that the tubes get pushed into and through the plastic connectors until they stop, like getting that re-assuring snap the comes from LEGO assembly. The TopLiftPro is well-built, but it's not exactly a finely-toleranced design.

There's a fair amount of adjustability in those T-connectors. Maybe all that's needed is an adjustment of those? I'd try loosening all of the plastic T-connectors, adjust the tubing and try to get all four casters on the floor?

 

[TheDadCar]

OP uses the words "fall into place", which I makes me wonder if there is the expectation that it'll assemble like LEGO...meaning that the tubes get pushed into and through the plastic connectors until they stop, like getting that re-assuring snap the comes from LEGO assembly. The TopLiftPro is well-built, but it's not exactly a finely-toleranced design.

There's a fair amount of adjustability in those T-connectors. Maybe all that's needed is an adjustment of those? I'd try loosening all of the plastic T-connectors, adjust the tubing and try to get all four casters on the floor?

Definitely tried that. I loosed every screw, to see if it moves but there’s no flex/movement. The assembly is pretty straightforward so I have to assume it’s the right base frame that’s off.

 

[Rhinebeck01]

Definitely tried that. I loosed every screw, to see if it moves but there’s no flex/movement. The assembly is pretty straightforward so I have to assume it’s the right base frame that’s off.

@TheDadCar

Never have heard or read of anyone with similar issue..

Reach out to Ken the TopLift Pro inventor, or Barry his brother in law, and see if they have had issues in regard to this being reported to them.... and ask how to proceed .....

Possibly, TopLift Pros received a batch from a particular place that manufactures the parts for them that was a muck lets say.. They may not even be aware of this yet.

I have tagged @TopLiftPros.... but you should call them at (321) 329-0055 . (They are in Florida)

I will be seeing them on the 23rd of this month at Jeep Beach 2021.

I'm curious about your issue so will ask them when I'm there about it.

Of course, that is of no help to you now.

 

[TheDadCar]

Just spoke to Kyle from Toplift Pro. Seems like they’re going to send out another one. Will keep y’all posted.

 

[TheDadCar]

Just an update. It was indeed an issue with the base frame. the guys at TopLiftPro sent out another. Great customer service. And now the top is finally off!

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