There's a decent chance that some of their staff was let go after the tracker was introduced.It seems over the last week or so, Jeep Chat is just using the same tracker as we are. It used to be they'd provide information before it changed in the tracker. As a test, I tried to get information with only my VIN and customer info, and said I don't know the VON. They said they couldn't look it up without the VON because they use the tracker and gave me the tracker URL. So... as flawed as the tracker is, I guess it is now really the only source other than the dealer to get updates.
I don't think that it has ever had that detail.I have a question. I looked at my vehicle tracking today. I thought my name was on the page as the buyer in the top corner. is this correct or am I remembering wrong?
i dont see it now
Any idea what last name to use if you reserved a Jeep in transit to a dealer? I have the von, but can't figure out what name to use.Check out the new Jeep tracking website! You just need your VON and last name.
https://www.jeep.com/trackyourorder.html#/landing