The list of issues with my 1 month old 2018 Sahara

Nology

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I sold my 2014 JKU to buy a new 2018 and I'm starting to have some regrets about the whole thing. My old Jeep had it's issues but the new model has really let me down. To start off:

Picked up the Wrangler and immediately noticed the 8.4" UConnect was rebooting every 3 minutes even when the vehicle was off. I also noticed the windshield had lots of deep scratches on the inside of all places. Brought it back to the dealer and left it for a day. Dealer couldn't buff out the windshield scratches or fix the radio so they ordered both.

When the radio arrived I brought the Jeep back to the dealer and left it for the day to have it installed. Got in the Jeep and noticed the trim panels weren't properly reinstalled but whatever, I got it back home and popped everything back into place.

Day 2 after the radio install... Still waiting on the windshield but the radio is now locking up every day after I turn the Jeep off and back on again. The bottom buttons become totally useless and it gets stuck on whatever screen I left it on. I let the dealer know that this will also have to be addressed once the windshield comes in.

It's also been raining quite a bit and my Jeep is equipped with the sky one touch top. Every time it rains the front passenger floor, door panel and seat get rained on as well. I use this Jeep for work so I usually have paperwork or people in the front seat. This issue has obviously been less than ideal so I notified the dealer and added that to the list when the windshield comes in.

Moving on... the other day I start the Jeep and notice a puff of blue smoke out of the tailpipe. Added to the list.

Moving on again... I always thought the brakes felt soft but the other day at startup, the pedal went right to the floor but then stiffened up after a few presses. Something is obviously wrong there as well... Added to the list.

The windshield has now arrived so I bring the Jeep to the dealer once again. Keep in mind I still haven't owned this for a month. Obviously, nobody knew what was going on when I arrived and tells me it's probably going to be here for a week because they have to schedule the window install even though the day I brought it was the day I was scheduled to bring it. After a few words were exchanged they kept the Jeep and gave me a Dodge Journey as a loaner. Now I sit and wait while I pay for a Jeep I can't use.

This whole experience has been a huge letdown and to be honest, Jeep might lose a lifetime customer as a result. My family and I have owned Jeeps for over 40 years. It's sad to see a brand we all love just fail in so many ways. I'll update this thread as the issues are dealt with. Hopefully, I'll have a working Jeep before the summer is over.
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oceanblue2019

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I sold my 2014 JKU to buy a new 2018 and I'm starting to have some regrets about the whole thing. My old Jeep had it's issues but the new model has really let me down. To start off:

Picked up the Wrangler and immediately noticed the 8.4" UConnect was rebooting every 3 minutes even when the vehicle was off. I also noticed the windshield had lots of deep scratches on the inside of all places. Brought it back to the dealer and left it for a day. Dealer couldn't buff out the windshield scratches or fix the radio so they ordered both.

When the radio arrived I brought the Jeep back to the dealer and left it for the day to have it installed. Got in the Jeep and noticed the trim panels weren't properly reinstalled but whatever, I got it back home and popped everything back into place.

Day 2 after the radio install... Still waiting on the windshield but the radio is now locking up every day after I turn the Jeep off and back on again. The bottom buttons become totally useless and it gets stuck on whatever screen I left it on. I let the dealer know that this will also have to be addressed once the windshield comes in.

It's also been raining quite a bit and my Jeep is equipped with the sky one touch top. Every time it rains the front passenger floor, door panel and seat get rained on as well. I use this Jeep for work so I usually have paperwork or people in the front seat. This issue has obviously been less than ideal so I notified the dealer and added that to the list when the windshield comes in.

Moving on... the other day I start the Jeep and notice a puff of blue smoke out of the tailpipe. Added to the list.

Moving on again... I always thought the brakes felt soft but the other day at startup, the pedal went right to the floor but then stiffened up after a few presses. Something is obviously wrong there as well... Added to the list.

The windshield has now arrived so I bring the Jeep to the dealer once again. Keep in mind I still haven't owned this for a month. Obviously, nobody knew what was going on when I arrived and tells me it's probably going to be here for a week because they have to schedule the window install even though the day I brought it was the day I was scheduled to bring it. After a few words were exchanged they kept the Jeep and gave me a Dodge Journey as a loaner. Now I sit and wait while I pay for a Jeep I can't use.

This whole experience has been a huge letdown and to be honest, Jeep might lose a lifetime customer as a result. My family and I have owned Jeeps for over 40 years. It's sad to see a brand we all love just fail in so many ways. I'll update this thread as the issues are dealt with. Hopefully, I'll have a working Jeep before the summer is over.
You got a lemon as the above is not normal! As a life long owner you know Jeeps come with compromises but your list is abnormal.

I'd have a talk with the dealer manager and see what they can do; but a replacement maybe the best option as it sounds like you got one built by the "D" team.
 
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Nology

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An update so far:

The jeep has been at the dealer since last Thursday. I stopped by today and spoke with the tech working on it. They’re unable to replicate the blue smoke out of the tailpipe and unable to replicate the leaky top so I told him to run it through a car wash and drive the Jeep as the leak only happens when I’m moving. They can’t get the 2nd radio to work properly as of yet either. New windshield should hopefully be installed tomorrow.

Still making payments on a $50k Jeep and driving around in a Dodge Journey loaner during peak Jeep season.
 

rkj__

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It’s super disappointing when problems are this numerous with a new vehicle. It is more common to have problems the first model year of a platform.

I’ve seen similar stories from most major brands. It happens, but it is definitely not the the average buyer’s experience.

Good luck having your issues resolved.
 

Cmcclaflin31

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An update so far:

The jeep has been at the dealer since last Thursday. I stopped by today and spoke with the tech working on it. They’re unable to replicate the blue smoke out of the tailpipe and unable to replicate the leaky top so I told him to run it through a car wash and drive the Jeep as the leak only happens when I’m moving. They can’t get the 2nd radio to work properly as of yet either. New windshield should hopefully be installed tomorrow.

Still making payments on a $50k Jeep and driving around in a Dodge Journey loaner during peak Jeep season.
At least it wasn't a 2016 Chrysler 200 with high miles. Had that for a week until the dealer got me into a compass which I'm still driving a month and a half later due to my alternator issue :facepalm:
 

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Nology

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That is very close to my 2Dr Sport, the door sticker says 10/18, where is the more specific date noted ? Thanks

Mine actually says 11/18 for a build date but the exact build time is listed after the letters MDH on the door sticker.
 

JeepCares

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An update so far:

The jeep has been at the dealer since last Thursday. I stopped by today and spoke with the tech working on it. They’re unable to replicate the blue smoke out of the tailpipe and unable to replicate the leaky top so I told him to run it through a car wash and drive the Jeep as the leak only happens when I’m moving. They can’t get the 2nd radio to work properly as of yet either. New windshield should hopefully be installed tomorrow.

Still making payments on a $50k Jeep and driving around in a Dodge Journey loaner during peak Jeep season.
Hi Nology,
We're sorry to hear about your experience. Has a case been opened on the Customer Care side to add additional assistance while working with your dealership? If not, please send our team a private message and we would be happy to get this started for you!
Alex
Jeep Social Care Specialist
 
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Nology

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Update as of 7/21

I picked up the Jeep and the dealer couldn't replicate the blue smoke or the low brake pedal. I did notice the brake pedal was a little more stiff which is odd but as long as it hit the floor I'm good.

Windshield was replaced and looks perfect.

The top leak was fixed. They said they found an issue with a seal and re-sealed the top right corner. We had some pretty heavy rain and I didn't see a drop of water inside. I can honestly say I was still expecting it to leak but all is good as of now.

They had the radio out when I stopped by the other day and said that it occasionally would freeze up when in acc mode but it eventually stopped and I haven't had an issue with the radio since I picked it up.

Crossing my fingers everything stays working!
 
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Nology

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Well having a working Jeep was short lived. Radio started acting up again and locking up every time I start the vehicle. The only fix is to start, shut it off and start it again.

 

JeepCares

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Well having a working Jeep was short lived. Radio started acting up again and locking up every time I start the vehicle. The only fix is to start, shut it off and start it again.

Hey Nology,

Sorry to hear that your concerns are persisting. Knowing this, we would be more than happy to proceed with escalating a case on your behalf. This will allow us to connect you with a Case Specialist who can work alongside your dealer to find a potential solution. Please follow up with us via private message if this would be of interest.

Mark
Jeep Social Care Specialist
 

COBill

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Well having a working Jeep was short lived. Radio started acting up again and locking up every time I start the vehicle. The only fix is to start, shut it off and start it again.

Yeah, who needs a radio, phone integration or climate control…
 
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