Deezflops
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Any chance you can provide the email, or some additional details? My dealer doesn't know who to contact to ask - hoping there is a contact number that could lead them in the right direction.
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Let me see if I got this right--and this is sarcasm, not directed at you, but FCA.
FCA's solution to a problem their customers didn't cause is to offer them the right to buy this top, when it becomes available: at full price(!), not the almost 5% off of invoice I ordered my rig with?!
Shouldn't FCA be FURTHER discounting it off what it was offered to me at, at the time of purchase, for my inconvenience and patience?
vonbek
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My concern with this would be trying to get the dealer to go through the process of trying to obtain a "forgotten item", when at this point, they have already made the sale.
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SS: I complete respect what you are saying and the facts you site. I do though wish to point out the following--and it's directed at FCA, not you.
Bias: yes, I'm waiting on my JL, but unlike so many--I'm not in any particular rush.
It was Jeep's choice, in the interest of profit, to turf out aspects of the JL's production over doing them in-house. Because it was their choice, they, not their subcontractor, are responsible to the buying public for this delay. That FCA wants to in turn sanction their vendor--which you bet they will--in lower fees paid to them for agreements not held, that's their business.
And do you think that FCA will share those reduced costs they pay the vendor with the public that FCA's decision to turf this process out to was affected by? Unlikely.
Manufacturers like FCA, and I speak from experience not in automotive design but other fields, and dare I say common sense, often don't put their "eggs in one basket" and have the production of some mission critical element done by one firm when they choose to turf things out.
Rather, they spec out what it is they want, and have more than outfit handle production--no differently than an airplane has more than one engine. Now, is it cheaper with economies of scale, for them to have one supplier: it might be, but these are all part of the executive decisions FCA management makes, that weigh profit and risk that they alone need to be held responsible for.
You're right, manufacturer at this complex level has so, so many working gears that even the best of contingency planners with managements authority to spend money, reducing profit and risk can still result in production delays--not that, as you point out, that you're either championing FCA or coming to their defense: perhaps best put, merely explaining these delays.
And some might say that the solution to this problem is to start producing product, and ironing out kinks in the process in greater anticipation of orders. But that costs money.
I agree with you that frustration on the wait, something the buyer is not able to control, while completely understandable, is also a 1st world problem. It's not cancer, and happier, looking back, will the owner be for a working product that took longer to develop.
...that is if this is a product much less likely to see shop time than the JK.
nstone97
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