Terrible Radio Reception

[dave.j.fisher]

Update...I have not heard the issue arise again, however, my wife was driving it on Saturday and said it is not fixed. Back to the drawing board...once I hear it for myself

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[JeepCares]

Update...I have not heard the issue arise again, however, my wife was driving it on Saturday and said it is not fixed. Back to the drawing board...once I hear it for myself

Hi dave.j.fisher,
Please send us a private message if you continue to experience this. We would like to have this documented and escalated to the appropriate team to have this looked into further.
Lydia
Jeep Social Care Specialist

 

[dave.j.fisher]

Issue has returned, PM sent.

Issue has returned, PM sent.

 

[JeepCares]

Issue has returned, PM sent.

Issue has returned, PM sent.

Hi dave.j.fisher,
I have received your private message and responded back in order to gather some additional information from you. I look forward to assist you with this.
Lydia
Jeep Social Care Specialist

 

[JLsport2019]

There has to be some simple module we could buy/attach to get better FM/AM reception.
I'm dreading when our free Sirius 1yr membership ends.
My radio recpetion is going to suck

 

[JeepCares]

There has to be some simple module we could buy/attach to get better FM/AM reception.
I'm dreading when our free Sirius 1yr membership ends.
My radio recpetion is going to suck

Hello JLsport2019,

Have you already started working with your dealer? Send me a direct message and I can forward a case over to a case specialist who'll help them work toward a solution.

Jasmine
Jeep Social Care Specialist

 

[Jrbrannan]

Thanks for the info. Dealer said they would have to start taking it apart to diagnose. The fm radio either works or it doesn't, when it doesn't, it seeks through the entire radio range as if there is not antenna then lands on the one station where the tower is 1/4 mile behind my house. sometimes after several minutes it gets reception and then I get every station. The sat radio spins looking for signal.

This is the same thing that happens to mine- it is either great or horrid- no in between. It was not working well yesterday so I switch back between AM and FM and poof it was working again. Next time it happens I will test that out again. Not ideal solution by any stretch but if it work then I am good. But that lends me to believe that it is more an issue with the 7" radio rather than any of the components that are plugged into it.

 

[curtcherry]

I have the same issue on am and fm. Terrible reception. My other cars, no problem. Some days I can turn the volume all the way up and barely hear it. Not good!

 

[JeepCares]

I have the same issue on am and fm. Terrible reception. My other cars, no problem. Some days I can turn the volume all the way up and barely hear it. Not good!

Hi curtcherry,
We understand your frustration. We'd like to have this documented and looked into further. Please send us a private message at your earliest convenience.
Lydia
Jeep Social Care Specialist

 

[dave.j.fisher]

I have not taken it in yet, however, when it happened again over the weekend (issue is intermittent) I changed to AM radio and back to FM and it started working. My issue was the volume going up and down as if it is bouncing between HD and non-HD signal. I will try it the next few times it happens and let u know. I also have not had time to take it back to the dealer yet....

 

[giffordt]

Same issue here, but I don't even get the little HD Radio signal anymore. Reception and sound used to be great. Now, 3 months later, formerly "strong" stations barely come in at all. I'll try the suggestions in this thread and see what happens.

 

[JeepCares]

I have not taken it in yet, however, when it happened again over the weekend (issue is intermittent) I changed to AM radio and back to FM and it started working. My issue was the volume going up and down as if it is bouncing between HD and non-HD signal. I will try it the next few times it happens and let u know. I also have not had time to take it back to the dealer yet....

If you do end up going into the dealer, let us know. Our team is available via private message and would be happy to help with the servicing process.

Jasmine
Jeep Social Care Specialist

 

[Jrbrannan]

If you do end up going into the dealer, let us know. Our team is available via private message and would be happy to help with the servicing process.

Jasmine
Jeep Social Care Specialist

This is clearly an issue with the software or a relay in the radio- I will have the dealership look at it when I get my oil change next month but this should be bubbled up higher to have someone at Jeep Corporate create a service bulletin for this.

 

[JeepCares]

This is clearly an issue with the software or a relay in the radio- I will have the dealership look at it when I get my oil change next month but this should be bubbled up higher to have someone at Jeep Corporate create a service bulletin for this.

Thanks for your feedback, Jrbrannan. We've escalated this concern to the appropriate parties for further review. Since we don't necessarily create the bulletins, the best plan of action is to get a case created and get an official inspection. This is how concerns are tracked. If you have any other questions, let me know.

Jasmine
Jeep Social Care Specialist

 

[Jrbrannan]

Thanks for your feedback, Jrbrannan. We've escalated this concern to the appropriate parties for further review. Since we don't necessarily create the bulletins, the best plan of action is to get a case created and get an official inspection. This is how concerns are tracked. If you have any other questions, let me know.

Jasmine
Jeep Social Care Specialist

FYI- I took a video to show what the experience looks like for those who are having the problem and want to share it with the dealer- it also shows the quick fix.

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