Teraflex Alpha HD Tire Carrier Doesn't Work for 2021

UPGRAYEDD

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@TeraFlex , do you have a solution yet for the 2021 camera?
Over the last couple of weeks Ive called your shop and sent emails to your customer service asking this question. I still have never received a reply.

Thanks for your help!





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TeraFlex

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@TeraFlex , do you have a solution yet for the 2021 camera?
Over the last couple of weeks Ive called your shop and sent emails to your customer service asking this question. I still have never received a reply.

Thanks for your help!
We do, and it is a camera extension clip that can be added to any order or requested after purchase, as they are not yet included in every kit.
 

UPGRAYEDD

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We do, and it is a camera extension clip that can be added to any order or requested after purchase, as they are not yet included in every kit.
Awesome! PM sent.....
 

UPGRAYEDD

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Earlier today I called @TeraFlex
Indeed they did ship out the camera extension clip for FREE!
That is a great example of customer service. I purchased their Teraflex Alpha HD tire carrier back in early December for my 2021 JL and they didn’t ask any questions except for what my shipping address was.
They even allowed me to pay for overnight shipping over the phone. (I asked for this because I need the part ASAP)
 
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TeraFlex

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Earlier today I called @TeraFlex
Indeed they did ship out the camera extension clip for FREE!
That is a great example of customer service. I purchased their Teraflex Alpha HD tire carrier back in early December for my 2021 JL and they didn’t ask any questions except for what my shipping address was.
They even allowed me to pay for overnight shipping over the phone. (I need the part ASAP)
Glad we were able to get you taken care of. Thanks for the support.
 

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Same here...purchased back in December and they had said a new mount would be available in January. No problems when calling and requesting new mount. Thanks Teraflex for a good customer service experience!
 

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Welp, the camera extension bracket was just delivered from Teraflex.
Here’s what it looks like. The green/black fabric was placed there to make the bracket more visible.....

AF662C5A-D0CB-42FB-B237-E541F550164C.jpeg
 

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I called Teraflex last week using the phone number posted in #19 above. With in minutes had my the camera adapter coming to my house via Fed Ex. Thank you Teraflex for outstanding customer service! I have already received the new adaptor.
 

TeraFlex

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I called Teraflex last week using the phone number posted in #19 above. With in minutes had my the camera adapter coming to my house via Fed Ex. Thank you Teraflex for outstanding customer service! I have already received the new adaptor.
Glad that arrived safe and you got taken care of 🤘.
 

rustyshakelford

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It’s not all of the 21s. The jeeps equipped with the front camera has the updates rear camera.

brett
 

rickinAZ

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It’s not all of the 21s. The jeeps equipped with the front camera has the updates rear camera.

brett
It must be more random than that. I don't have a trail cam and my TeraFlex Alpha went on flawlessly. I bought both the Jeep and the carrier in September. ?????
 
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^ I think that reinforces what Brett said above. I do have the front trail camera.
 

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I also have the front Trail Cam.
 

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