Tazer JL Mini

aug0211

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Isn't the price indicative of a mini and not a lite. If they sent a lite without an activation code, I'm guessing they sent the wrong tazer.
Agree. I’m hoping they will send the activation code for me if this makes sense.

My understanding is the hardware is the same and the Lite is upgradable to a Mini by purchasing an activation code.

I think I just need @River City Offroad to send the activation code for me so I can punch it in via ZPU and I think I’ll be good to go.
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jludave

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I think the Mini and Lite are the same physical device, right?
Yes. It’s the software that’s different. This isn’t why you can upgrade a Lite to a Mini. You cannot go the other way and downgrade a Mininto a Lite.

Isn't the price indicative of a mini and not a lite. If they sent a lite without an activation code, I'm guessing they sent the wrong tazer.
Yes, the Mini is more expensive than the Lite. To be clear, the Lite does not need an activation code unless it is being upgraded to a Mini.
 

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Yes. It’s the software that’s different. This isn’t why you can upgrade a Lite to a Mini. You cannot go the other way and downgrade a Mininto a Lite.



Yes, the Mini is more expensive than the Lite. To be clear, the Lite does not need an activation code unless it is being upgraded to a Mini.
Basically, paid for a mini and should have received a mini.
 

jludave

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Basically, paid for a mini and should have received a mini.
Exactly.

And this is the exact reason why I personally only buy items like this from the company directly.

I’m not sure River City Off-road has or can obtain the activation code required to upgrade. Upgrading requires the serial number of the Tazer Lite and a purchase from Z-Automotive.
 

aug0211

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Exactly.

And this is the exact reason why I personally only buy items like this from the company directly.

I’m not sure River City Off-road has or can obtain the activation code required to upgrade. Upgrading requires the serial number of the Tazer Lite and a purchase from Z-Automotive.
Right, they have my serial number. I sent it to them. They can either punch it in to the ZAuto upgrade site, and send the activation key to me, or they could issue me a credit for the $125 and I’ll do the upgrade myself.

Inconvenient, and not great in terms of timing - but I’m hoping they get back to me tonight or first thing tomorrow AM either with the activation code or the credit to my card so I can be on my way.
Assuming it is resolved tonight/tomorrrow AM, the hassle will be worth the 10% savings from the sale they were running. If not easy to resolve, then I agree about buying direct (though $33 is a decent discount and @River City Offroad has been great to work with in the past).
 

Sboden

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Right, they have my serial number. I sent it to them. They can either punch it in to the ZAuto upgrade site, and send the activation key to me, or they could issue me a credit for the $125 and I’ll do the upgrade myself.

Inconvenient, and not great in terms of timing - but I’m hoping they get back to me tonight or first thing tomorrow AM either with the activation code or the credit to my card so I can be on my way.
Assuming it is resolved tonight/tomorrrow AM, the hassle will be worth the 10% savings from the sale they were running. If not easy to resolve, then I agree about buying direct (though $33 is a decent discount and @River City Offroad has been great to work with in the past).
Mistakes happen. It is how they are handled which defines how good a company is with their customers.
 

aug0211

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Mistakes happen. It is how they are handled which defines how good a company is with their customers.
Bingo! I’ve dealt with them before and I’m sure they’ll do great to make it right.
 

CpT Papa

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I also bought the Mini for RiverCity with the discount. Mine says mini stamped on the box. Hope it's right can't test it. 392 isn't here yet. Will plug it back in the computer and see what info I get. I did do the firmware upgrade.

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CpT Papa

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I might have the same problem. When running the programming utility it does allow me to upgrade and wants a code. The utility should show if its a mini or lite but I don't see that.. This I think is a problem with Z Automotive, not River City
 

aug0211

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I might have the same problem. When running the programming utility it does allow me to upgrade and wants a code. The utility should show if its a mini or lite but I don't see that.. This I think is a problem with Z Automotive, not River City
Interesting, I had also done the upgrade to the latest version. Maybe that is the issue?

Note - I also did a firmware restore and downgrade to v25 and that still did not resolve it.
 

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Interesting, I had also done the upgrade to the latest version. Maybe that is the issue?

Note - I also did a firmware restore and downgrade to v25 and that still did not resolve it.
I sent a email to their support and will update this post. I do have a question. If I hook this up to my wifes18 JL to test for the mini options can I unmarry it and put in the 392 without having to pay a charge?
 

aug0211

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I sent a email to their support and will update this post. I do have a question. If I hook this up to my wifes18 JL to test for the mini options can I unmarry it and put in the 392 without having to pay a charge?
No charge.

When you connect to your wife’s JL, the first thing you’ll want to do is “Marry” the device.

When you’re done on hers, just “Unmarry” the device.

This is all done through the standard Tazer EVIC menu 👍

Also thought that I’d share that I woke up to an email from @River City Offroad from last night. They’re engaged and that’s quick support 👍
 

aug0211

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Issue resolved.

ZAuto provided an activation key which I used through ZPU to upgrade back to Mini instead of Lite.

ZAuto indicated this is a known issue (losing Mini status and downgrading to Lite) that can occur at times when upgrading firmware.

Nothing to do with my order, just a Tazer firmware issue that can happen from time to time. ZAuto and River City were both prompt and helpful - thanks to both.
 

CpT Papa

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Issue resolved.

ZAuto provided an activation key which I used through ZPU to upgrade back to Mini instead of Lite.

ZAuto indicated this is a known issue (losing Mini status and downgrading to Lite) that can occur at times when upgrading firmware.

Nothing to do with my order, just a Tazer firmware issue that can happen from time to time. ZAuto and River City were both prompt and helpful - thanks to both.
Thanks for the replies. I too woke up this morning and already had a response from Z Auto. I supplied the invoice from River City and had the code within a few minutes. Agree on the great support.
 

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Awesome to hear/read
 
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