Sun Visor Broken

[JB4818]

My wife was driving the Jeep the other day and the sun visor broke while she was driving. Since she drives South in the morning and North in the afternoon, she usually has it out across the side window. While she was driving the visor suddenly fell and would not stay up. I took off the screws that hold it and found that the plastic piece that goes around the metal had broken right at the mount, so now it will not stay in the mount. The visor is currently hanging by the wire on that side if the other side is not clipped and you can't use it at all.

Have an appointment at the dealer this weekend for them to fix/replace under warranty. Currently just under 1 year of ownership and about 17K miles. Will update with resolution from dealer. Just wanted to share if any one else has this issue.

I know this image is not great, but I had enough light to see the issue and did not want to move the Jeep outside for a picture.

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[Thetick18]

Same thing happen to mine last Saturday. Why at the dealership. At first they didn't believe me. I've only had the car for about 3months. I was there to do my 1st oil change. They are waiting for the "parts", to come in.

 

[JeepCares]

My wife was driving the Jeep the other day and the sun visor broke while she was driving. Since she drives South in the morning and North in the afternoon, she usually has it out across the side window. While she was driving the visor suddenly fell and would not stay up. I took off the screws that hold it and found that the plastic piece that goes around the metal had broken right at the mount, so now it will not stay in the mount. The visor is currently hanging by the wire on that side if the other side is not clipped and you can't use it at all.

Have an appointment at the dealer this weekend for them to fix/replace under warranty. Currently just under 1 year of ownership and about 17K miles. Will update with resolution from dealer. Just wanted to share if any one else has this issue.

I know this image is not great, but I had enough light to see the issue and did not want to move the Jeep outside for a picture.

Hi JB4818,
We're truly sorry to hear about this. Keep us updated on your dealer visit and If you are interested and need any additional assistance throughout the process, feel free to private message us!
Laura
Jeep Social Care Specialist

 

[JeepCares]

Same thing happen to mine last Saturday. Why at the dealership. At first they didn't believe me. I've only had the car for about 3months. I was there to do my 1st oil change. They are waiting for the "parts", to come in.

Hi Thetick18,
We are truly sorry to hear about this concern. Keep our team updated on your dealer visit. We would be happy to look into this to see if there is any assistance we can provide on our end, feel free to contact us via private message!
Laura
Jeep Social Care Specialist

 

[Jeffmiller32]

Mine just did the same thing. Any resolution? Will they fix this through the warranty or or we going to have to eat the cost? I’ve got just 1500 miles on it

 

[JeepCares]

Mine just did the same thing. Any resolution? Will they fix this through the warranty or or we going to have to eat the cost? I’ve got just 1500 miles on it

Hi Jeff,
We know you are reaching out to your fellow forum members for advice. However, should you decide to visit the dealer, feel free to reach out to our team via private message.
Alex
Jeep Social Care Specialist

 

[Jeffmiller32]

I called the dealership by my house. They are covering it under warranty. Already ordered the part just need to wait for it to come I

 

[JB4818]

The dealer told me that they have ordered a new visor, but it is on back order. They told me at least two weeks.

 

[Karl_in_Chicago]

The dealer told me that they have ordered a new visor, but it is on back order. They told me at least two weeks.

It's a wonder they are able to build Wranglers at all given that it seems like every single replacement part anyone ever needs is on permanent back-order. What an odd thing to fail, in over 40 years of driving and car ownership I've never had a sun visor do that.

 

[JeepCares]

The dealer told me that they have ordered a new visor, but it is on back order. They told me at least two weeks.

Hi JB4818,
We would be happy to look into this to see if there is any assistance we can provide on our end, feel free to contact us via private message providing your VIN.
Laura
Jeep Social Care Specialist

 

[Olivia23]

My wife was driving the Jeep the other day and the sun visor broke while she was driving. Since she drives South in the morning and North in the afternoon, she usually has it out across the side window. While she was driving the visor suddenly fell and would not stay up. I took off the screws that hold it and found that the plastic piece that goes around the metal had broken right at the mount, so now it will not stay in the mount. The visor is currently hanging by the wire on that side if the other side is not clipped and you can't use it at all.

Have an appointment at the dealer this weekend for them to fix/replace under warranty. Currently just under 1 year of ownership and about 17K miles. Will update with resolution from dealer. Just wanted to share if any one else has this issue.

I know this image is not great, but I had enough light to see the issue and did not want to move the Jeep outside for a picture.

Mine did the same thing but both are broken!!!! Took it to the Jeep dealership today and they tried to tell me that it's my fault because I got a soft top installed? I said it's a Mopar soft top is made for Jeep. Then he said I must have been pushing on the visor when I opened and closed the soft top. I told him I don't touch the visor except to open them to reach the latches to my soft top. There's no way I pushed on the visors to make them break like that! I know how to open and close my freaking soft top without pushing anything around it!

He did say he will try to do everything he can for me to get it fixed. He said he's not sure since it's over 12,000 miles now.

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[Gregj]

Add me to the list of those with a broken visor. Took it in yesterday and Service Tech said common problem and said they would call when it came in.
Gregj

 

[Olivia23]

Add me to the list of those with a broken visor. Took it in yesterday and Service Tech said common problem and said they would call when it came in.
Gregj

How long have you had your Jeep? I've had mine since January.

 

[Gregj]

How long have you had your Jeep? I've had mine since January.

Picked it up March 2019.
Gregj

 

[Kyanche]

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